Jan 18, 2015, 1:38 am
Last edit by: WineCountryUA
United - Positive Experiences 2015
May 7, 2015, 2:27 pm
#121
Join Date: Mar 2015
Programs: UA Silver
Posts: 74
That is a nice touch. Almost every flight I've taken on a RJ has a group of people blocking the jetway on the way out because they're just so darn slow. Good reason to sit up front if you checked your bag!
May 8, 2015, 9:43 am
#122
Join Date: Feb 2014
Location: SLC
Programs: UA 1K
Posts: 240
Segment 1 arrives to ORD, an RJ200, so several standard 22" rollers gate-checked at origin. The ramp workers who loaded the conveyor up to the jetway had drawn the handles, the result being us pax in the jetway didn't have to fumble with it while retrieving and making the spin-move to head back up the crowded jetway. maybe they have been doing this a while, but I noticed this for the first time since I rarely have to gate-check my roller.
May 14, 2015, 11:30 am
#123
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
MCO-LAX - United doing some things right for once
Glad they have addressed and standardized meal options across the enterprise (esp in F)
Choice of 3 meals, and the beef short ribs were actually "amazing"
FA's polite, friendly, attentive, and pleasant. Called everyone by their name, never once seemed bored or frustrated with any of the passengers
Working WiFi
On time arrival and THIS TIME, no riding around LAX looking for an open terminal
My bag was delivered within 5 minutes of my arrival at baggage claim. That's not a typo
One negative was the lack of A/C power outlets, given it was an older A320, I know they are working on it.
Choice of 3 meals, and the beef short ribs were actually "amazing"
FA's polite, friendly, attentive, and pleasant. Called everyone by their name, never once seemed bored or frustrated with any of the passengers
Working WiFi
On time arrival and THIS TIME, no riding around LAX looking for an open terminal
My bag was delivered within 5 minutes of my arrival at baggage claim. That's not a typo
One negative was the lack of A/C power outlets, given it was an older A320, I know they are working on it.
May 14, 2015, 11:37 am
#124
Suspended
Join Date: May 2015
Location: Los Angeles, San Jose, Long Island
Programs: SPG Platinum, Hyatt Platinum, Hilton Gold
Posts: 37
^^
If not for the gray slim lines it would be a great flight
If not for the gray slim lines it would be a great flight
May 14, 2015, 11:54 am
#125
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,202
Buy a lottery ticket.
You are hot today.... seats were pre-known and except for "working" not one of those things to be grateful for.
Don't tell United or next flight for other will be totally screwed up to make up for the good experience.
Well, you can compliment the crew.
You are hot today.... seats were pre-known and except for "working" not one of those things to be grateful for.
Don't tell United or next flight for other will be totally screwed up to make up for the good experience.
Well, you can compliment the crew.
May 15, 2015, 4:57 pm
#126
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Had an excellent crew yesterday. Somehow, someway, I managed to score an upgrade on the evening ORD-RDU 737-700 flight. Two F/As in First who were very friendly and always in the aisles with drinks. I got a PDB, drink in the air and snack basket and was offered refills and they did it in a friendly and unrushed manner. Perfect flight all around.
May 15, 2015, 8:31 pm
#127
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Had an amazing flight recently in C-class from NRT-HNL. Crew was all Asian (perhaps NRT based?). PDB of choice on the ground, and, despite now being a nobody on a UA (was a 1K for years before Jeffie took over), I asked for, and received, my first choice - the Japanese meal. The meal was excellent and quite filling. Drink re-fills were constant in the air - "may I freshen your glass, sir?" The lie-flat beds were a huge difference from the ancient angled business class seats that I am used to on AA's 777's (the re-configs can't come fast enough)! We were offered BOTH first the fruit and cheese plate, and then a sundae with all of the toppings. There was a pre-arrival meal prior to departure, but I slept right through it, thanks to the comfort of the seats.
I recognize that not all flights are like this, but this is what they should aspire to. Great job, UA, and my compliments to the crew!
I recognize that not all flights are like this, but this is what they should aspire to. Great job, UA, and my compliments to the crew!
Jun 1, 2015, 3:58 pm
#128
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Great help from SFO UC Agent
Booked a last minute flight to Maui for today, SFO-LAX-OGG, got exit row aisle both flights. Had lunch in the SFO UC, was heading over to the gate when UA1130 SFO-LAX started to show up as delayed at least 90 minutes, meaning I'd miss the last LAX-OGG flight of the day.
Quickly walked back into the UC and asked an agent if she could get me on the direct flight UA1581 to OGG. She typed for a few minutes, asked me about checked bags, then told me 1581 was overbooked by 2, but she thought I'd make it, and printed up a boarding pass without seat assignment.
I kept checking the app, and was able to snag a confirmed seat about 20 min later. Exit row aisle.
I may not get my bag with snorkel gear till tomorrow, but sitting in the UC beats taking the extra flight through LAX any day.
Thanks, great UC agent!
Quickly walked back into the UC and asked an agent if she could get me on the direct flight UA1581 to OGG. She typed for a few minutes, asked me about checked bags, then told me 1581 was overbooked by 2, but she thought I'd make it, and printed up a boarding pass without seat assignment.
I kept checking the app, and was able to snag a confirmed seat about 20 min later. Exit row aisle.
I may not get my bag with snorkel gear till tomorrow, but sitting in the UC beats taking the extra flight through LAX any day.
Thanks, great UC agent!
Last edited by Doc Savage; Jun 1, 2015 at 4:18 pm Reason: Damn you, autocorrect.....
Jun 1, 2015, 4:12 pm
#129
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
I'm pleasantly surprised with the good resolution given your use of the smilie, which I had presumed to be a signal that the thread title was ironic. Nice fakeout.
Jun 1, 2015, 4:13 pm
#130
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
It sure feels great when stuff works out like that!
Jun 1, 2015, 4:16 pm
#131
Join Date: Jun 2005
Location: Pre-9/11 America
Posts: 5,115
got edit row
i'd guess that would allow you to choose any seat you wanted
Jun 1, 2015, 4:20 pm
#132
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Finally some good news for UA.
Jun 1, 2015, 4:20 pm
#133
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Jun 1, 2015, 5:59 pm
#134
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Rats, looks like I missed the upgrade by one spot. 
Jun 1, 2015, 6:09 pm
#135
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Voluntary separation from checked luggage?? :\