Jan 18, 2015, 1:38 am
Last edit by: WineCountryUA
United - Positive Experiences 2015
Jun 1, 2015, 8:37 pm
#136
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Jun 1, 2015, 11:36 pm
#137
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jun 2, 2015, 2:41 am
#138
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Naw, it actually made the flight with me in the end. It was such a long delay, the agent thought it probably would.
Glad I switched, the original LAX-OGG flight got delayed 2-1/2 hours, too.
Fifty thou a year
Will buy a lotta beer...
Glad I switched, the original LAX-OGG flight got delayed 2-1/2 hours, too.
Fifty thou a year
Will buy a lotta beer...
Jun 2, 2015, 4:11 am
#139
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Got off SIN-NRT transferring to NRT-SFO to find my SFO-JFK was cxl'd WX and I was rebooked in Y SFO-LAX-JFK. I had GPU's the whole thing months ago. Got to the UC first thing and within 5 min was able to get me a J seat on NRT-EWR. So will file for ORC and now I get home Tues at 5pm instead of originally Wed at 1:25am and then what was going to be Wed at 6:30am.
Jun 2, 2015, 7:42 pm
#140
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Positive experience on United
On Sunday I was booked onto a United Express flight from BUR to SFO with an onward connection to PDX. Total scheduled travel time was around 4 hours. 3 hours before the first leg United called me and said that due to an equipment swap the flight was overbooked and offered to book me onto an Alaska flight leaving BUR at the same time with nonstop service to PDX, getting me to my final destination 2 hours sooner. I accepted. The agent called back 5 minutes later with the Alaska booking reference and it was done.
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Jun 2, 2015, 7:45 pm
#141
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
On Sunday I was booked onto a United Express flight from BUR to SFO with an onward connection to PDX. Total scheduled travel time was around 4 hours. 3 hours before the first leg United called me and said that due to an equipment swap the flight was overbooked and offered to book me onto an Alaska flight leaving BUR at the same time with nonstop service to PDX, getting me to my final destination 2 hours sooner. I accepted. The agent called back 5 minutes flight with the Alaska booking reference and it was done.
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Jun 2, 2015, 7:48 pm
#142
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Jun 3, 2015, 9:41 am
#143
Join Date: Aug 2013
Posts: 498
On Sunday I was booked onto a United Express flight from BUR to SFO with an onward connection to PDX. Total scheduled travel time was around 4 hours. 3 hours before the first leg United called me and said that due to an equipment swap the flight was overbooked and offered to book me onto an Alaska flight leaving BUR at the same time with nonstop service to PDX, getting me to my final destination 2 hours sooner. I accepted. The agent called back 5 minutes later with the Alaska booking reference and it was done.
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Obviously, if I had declined and ended up in an IDB scenario I would have been owed some compensation, but I much preferred to arrive in my destination sooner and without the gate chaos of an overbooking situation (50-seat CRJ vs 70-seat).
I've never had an airline proactively offer to rebook me on another airline (usually this is something done only after a great deal of haggling). Kudos United!
Not only is this action worth of a commendation (we can be fairly certain this proactive work was being done of her own accord rather than by any sort of policy), but in the end it was a positive experience for you and saved the company money. Every data point they get like this might help them adjust policy (and more importantly staff their CS sufficiently to do this regularly).
Jun 4, 2015, 8:47 am
#144
Join Date: Mar 2011
Location: EUG
Programs: UA Gold; IHG Spire Elite
Posts: 443
I had a really friendly, exceptional FA in Y on an SFO-BOS flight the other day. I was a little grumpy when boarding – my flight to SFO was delayed so I really had to hustle to the gate, especially since my RPU didn’t clear and I wanted to quickly grab something healthy-ish to eat on the plane. Was also one of the last to board the plane and was in a bulkhead seat, with no room in the bins for my laptop bag nearby (it had to go in F). So, I wasn’t necessarily projecting sunshine and happiness (although, I wasn’t a jerk to anyone either).
Anyways, FA introduced herself to me, shook my hand, called me by name and thanked me for being 1K. Super friendly throughout the whole flight, chatting here and there (but not too much). Offered me a bottle of water mid-flight (which I didn’t need, but still a nice gesture) and then later a little box of two Varda chocolate truffles (which I happily accepted)! Really surprising to me how much of a difference she made to my overall experience. And, as so many people have said on these boards, comes at no or very limited cost to United. I feel like it was extra noticeable to me since I did BOS-SFO in F a week or two ago and the main FA just had such an extreme IDGAF attitude. Planning on sending in a positive note about her today (without mentioning the water/truffles – wouldn’t want to get her in trouble).
Anyways, FA introduced herself to me, shook my hand, called me by name and thanked me for being 1K. Super friendly throughout the whole flight, chatting here and there (but not too much). Offered me a bottle of water mid-flight (which I didn’t need, but still a nice gesture) and then later a little box of two Varda chocolate truffles (which I happily accepted)! Really surprising to me how much of a difference she made to my overall experience. And, as so many people have said on these boards, comes at no or very limited cost to United. I feel like it was extra noticeable to me since I did BOS-SFO in F a week or two ago and the main FA just had such an extreme IDGAF attitude. Planning on sending in a positive note about her today (without mentioning the water/truffles – wouldn’t want to get her in trouble).
Jun 4, 2015, 4:15 pm
#145
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
It's human nature that even the littlest things that indicate that another human being cares about us can have a huge effect on our mood.
Jun 4, 2015, 5:05 pm
#146
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,318
PS - was my fourth International 777 plane in a row with wifi not working....
Jun 13, 2015, 6:55 pm
#147
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
UA got me to SFO early, with my luggage and had good attitude
PHX-SFO on 6/10/15
Went to UC in PHX, Front desk said hello and thanked me for being a member.
Boarding was uneventful and on time. GA thanked me by name when I scanned my boarding pass.
Plane left on time.
Was in 7C on CRJ700. FA asked politely if I wanted anything to drink. When I politely declined they said thank you with a smile and moved on to next passenger.
Got to SFO a few minutes early and jet bridge docked within 5 minutes..
My luggage made it fine and took only 20 minutes from time we got to gate till I got my bag at baggage claim.
Another typical day in MY experiences with UA and I fly about every week.
Went to UC in PHX, Front desk said hello and thanked me for being a member.
Boarding was uneventful and on time. GA thanked me by name when I scanned my boarding pass.
Plane left on time.
Was in 7C on CRJ700. FA asked politely if I wanted anything to drink. When I politely declined they said thank you with a smile and moved on to next passenger.
Got to SFO a few minutes early and jet bridge docked within 5 minutes..
My luggage made it fine and took only 20 minutes from time we got to gate till I got my bag at baggage claim.
Another typical day in MY experiences with UA and I fly about every week.
Jun 13, 2015, 7:03 pm
#148
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Oh yeah, and I earned more RDM's under the new plan on this flight than I would have under the old rules. Was a U fare.
And my flight from SFO-PHX on mainline 320 2 days earlier was the same, got upgrade on that one too.
And my flight from SFO-PHX on mainline 320 2 days earlier was the same, got upgrade on that one too.
Last edited by WineCountryUA; Jun 13, 2015 at 7:27 pm Reason: cleanup after merge
Jun 13, 2015, 7:15 pm
#149
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
You flew midweek on a U fare and had to ride in steerage?
Jun 13, 2015, 7:20 pm
#150
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Only 1 person in F was an upgrader. 5 out of 6 were paid F and the upgrader was the lone GS on the flight. I struck up a conversation with the person in the UC. There were 2 1K's in front of me on the upgrade list. I had the bulkhead so not a problem.