Jan 18, 2015, 1:38 am
Last edit by: WineCountryUA
United - Positive Experiences 2015
Dec 19, 2015, 3:08 am
#316
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,663
Dec 21, 2015, 2:34 am
#317
Join Date: Feb 2014
Posts: 397
About a week ago, IAH-FRA on a brand new 789. Left the gate slightly late, then had an "oven problem" which forced a gate return. Ended up leaving almost 2 hours late, with many concerned passengers who were connecting in FRA.
Flight attendants were on top of it, pilot provided information as it came in. Automatic rebooking worked like a charm, had a one hour wait at FRA which was just enough for some food and a shower. Flight attendants read off gate information as we were taxiing into our gate at FRA, and the flight was met by several LH/UA staffers directing people. Oh and the purser came and introduced himself before all this and recognized me as a 1k.
All in all, surprisingly, a very nice flight. Good job all around.
Flight attendants were on top of it, pilot provided information as it came in. Automatic rebooking worked like a charm, had a one hour wait at FRA which was just enough for some food and a shower. Flight attendants read off gate information as we were taxiing into our gate at FRA, and the flight was met by several LH/UA staffers directing people. Oh and the purser came and introduced himself before all this and recognized me as a 1k.
All in all, surprisingly, a very nice flight. Good job all around.
Dec 21, 2015, 3:53 am
#318
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Scored a last-minute saver BF award seat on a three-class 772 IAD>SFO ... and then found myself the unlikely recipient of a CPU to the GF cabin this morning. I normally detest aisle seats (#FWP), but I'll happily take it for the comfier sleep given that I was up at 3am to make my earlier connection.
I guess 90% of the full BF cabin was there as an upgrade, and since I paid for the seat with saver miles, I was one of the only passengers who qualified. Apparently the combo of the Club card and UA Gold works miracles from time to time!
I guess 90% of the full BF cabin was there as an upgrade, and since I paid for the seat with saver miles, I was one of the only passengers who qualified. Apparently the combo of the Club card and UA Gold works miracles from time to time!
Dec 22, 2015, 9:32 pm
#319
Join Date: Aug 2009
Location: between SFO & SJC
Programs: UA 1MM (and no longer flying much)
Posts: 777
My aunt and uncle were flying SAN-SFO-KIX on December 21 to visit my cousin over Christmas (she's in the Navy based in Okinawa and had a few days of leave).
They bought their ticket. I applied a GPU and it cleared in October.
On Dec 21, SFO was hit by tremendous WX IRROPS and my aunt and uncle missed their connection. They were booked onto SFO-KIX on Dec 23, and were very bummed about it (though it did mean that they got a chance to visit me and my family, but they see us fairly often and really wanted to be visit my cousin).
The Dec 22 SFO-KIX flight was seriously oversold, and other flight options were logistically horrible and/or oversold. But early the morning of Dec 22, I checked and SFO-KIX showed as being heavily oversold in coach but having 13 empty seats in C. The seats in J weren't for sale, though (presumably due to the coach oversell).
I called the 1K line, and asked whether they could put my aunt & uncle on the Dec 22 flight, since there were empty seats in C. They obviously didn't have to do that, but the agent talked to her supervisor and they made it happen.
^
Edit/Update: To make a happy story unhappy...UA screwed up and their luggage got to KIX 3 days after they did.
They bought their ticket. I applied a GPU and it cleared in October.
On Dec 21, SFO was hit by tremendous WX IRROPS and my aunt and uncle missed their connection. They were booked onto SFO-KIX on Dec 23, and were very bummed about it (though it did mean that they got a chance to visit me and my family, but they see us fairly often and really wanted to be visit my cousin).
The Dec 22 SFO-KIX flight was seriously oversold, and other flight options were logistically horrible and/or oversold. But early the morning of Dec 22, I checked and SFO-KIX showed as being heavily oversold in coach but having 13 empty seats in C. The seats in J weren't for sale, though (presumably due to the coach oversell).
I called the 1K line, and asked whether they could put my aunt & uncle on the Dec 22 flight, since there were empty seats in C. They obviously didn't have to do that, but the agent talked to her supervisor and they made it happen.
^
Edit/Update: To make a happy story unhappy...UA screwed up and their luggage got to KIX 3 days after they did.
Last edited by endrond; Dec 27, 2015 at 11:05 pm Reason: update
Jan 16, 2016, 6:16 pm
#320
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Time to put 2015 to bed with the 2016 thread found here: http://www.flyertalk.com/forum/unite...es-2016-a.html
goalie
UA Forum Co-Moderator
goalie
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