Jan 18, 2015, 1:38 am
Last edit by: WineCountryUA
United - Positive Experiences 2015
Jul 10, 2015, 6:03 pm
#196
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,121
I wonder if they aren't trying to reach out and have positive touch with a greater set of customers where they have the resources. They invited me to the GFL in IAD a few weeks ago, and like the OP, I'm just a run of the mill unremarkable overentitled 1K.
Jul 10, 2015, 6:19 pm
#197
Join Date: Jan 2013
Location: LA
Posts: 1,281
Maybe this means that they have less GS flying UA these days and extra staff sitting around doing nada and have to leverage those resources some how
Jul 10, 2015, 6:42 pm
#198
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
Years ago I flew in F to MVD when ua still services there. It was my first F flight to SA. Back then, you needed to deplane and get shuttled by bus to customs.
I had a golf cart with my name personally drive me to customs and place me i front of everyone. I exited the airport before my ride even showed up !!
This was easily at least 10 years + ago
I had a golf cart with my name personally drive me to customs and place me i front of everyone. I exited the airport before my ride even showed up !!
This was easily at least 10 years + ago
Jul 10, 2015, 7:55 pm
#199
Join Date: Mar 2013
Location: MCI
Programs: National Executive, Hertz Five Star, Hilton Diamond, BW Diamond
Posts: 323
I flew a couple of flights a few months ago where the wifi wasn't working. Just sent an email to customer service to let them know so they could fix it, and maybe get a few miles. They ended up giving me a $75 voucher. More than fair considering I don't have status.
United gets dumped on a lot, but they've never been anything but good to me. Much more so than US Air ever has been.
United gets dumped on a lot, but they've never been anything but good to me. Much more so than US Air ever has been.
Jul 11, 2015, 10:19 am
#200
Join Date: Dec 2014
Location: lax
Programs: 1k
Posts: 440
UA 033
In Biz, probably the hardest working FA I have ever seen.
A heavy set Asia FA probably about 30.
She hustled and took care of passengers the entire flight like I have never seen.
Just outstanding.
A heavy set Asia FA probably about 30.
She hustled and took care of passengers the entire flight like I have never seen.
Just outstanding.
Jul 11, 2015, 4:21 pm
#201
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
I have had great FAs this year so far. One of my favorites is a regular on SNA-EWR. She always remembers exactly what I like to drink, and that I like my mixer in the glass with ice and two booze bottles on the side. And she keeps me well supplied throughout the flight.
Jul 11, 2015, 7:48 pm
#202
Join Date: Jul 2008
Location: Virginia and Vitoria, ES Brazil
Programs: UA 1K, Million Miler, *G, JJ, AD, Global Entry, CLEAR, H.O.G. Life Member
Posts: 1,407
I was invited to use the GFL in London on June 23, but when I informed them that the wife and daughter would be joining me shortly, they couldn't bend the rules that much to let us all use it. Assured me the UC was just as nice. Couldn't compare, but it was nice.
Jul 11, 2015, 11:59 pm
#203
Join Date: Dec 2002
Location: CLE,OH
Programs: UA 1K 3MM, AA Plat, F9 Elite, the later two thanks to Jeff $, HHdia, Mgold, WynDia, Choicepl, IHGDia
Posts: 1,405
219 ORD to HNL
July 7, In Y, (UA had to sell the remaining F seats as I remained number one upgrade list.)
Excellent crew. Kathy in particular but excellent service. I could not have been happier with the crew and service provided.
July 7, In Y, (UA had to sell the remaining F seats as I remained number one upgrade list.)
Excellent crew. Kathy in particular but excellent service. I could not have been happier with the crew and service provided.
Jul 12, 2015, 1:15 am
#204
Join Date: Apr 2015
Programs: United
Posts: 9
BF flight better than many GFs
UA803 IAD-NRT 7/9/15; 8A, B, and C; 777; MM
Nothing out of the ordinary in the flight itself, just what every flight should be. Orderly boarding, on-time departure and arrival, and excellent cabin service. The flight attendants exhibited just the right balance between friendliness, attentiveness, and privacy. Meals were fine, especially the sundaes!
The seats were comfortable, private, lie-flat, and allowed plenty of sleep. Our only complaint about the seats is that there is absolutely no storage space - not even a place to safely store a pair of glasses. ALL carry-ons were required to be placed in overhead bins for TO and landing.
Then the frosting on the cake: Immigration at NRT was mobbed, taking just under an hour. We were concerned about our checked bags, and could not spot them on the carrousel. The reason was that all six bags had been retrieved and placed on a cart, with a helpful attendant standing by to check our ID and welcome us to Tokyo. I NEVER had that experience anywhere.
Nothing out of the ordinary in the flight itself, just what every flight should be. Orderly boarding, on-time departure and arrival, and excellent cabin service. The flight attendants exhibited just the right balance between friendliness, attentiveness, and privacy. Meals were fine, especially the sundaes!
The seats were comfortable, private, lie-flat, and allowed plenty of sleep. Our only complaint about the seats is that there is absolutely no storage space - not even a place to safely store a pair of glasses. ALL carry-ons were required to be placed in overhead bins for TO and landing.
Then the frosting on the cake: Immigration at NRT was mobbed, taking just under an hour. We were concerned about our checked bags, and could not spot them on the carrousel. The reason was that all six bags had been retrieved and placed on a cart, with a helpful attendant standing by to check our ID and welcome us to Tokyo. I NEVER had that experience anywhere.
Jul 12, 2015, 8:32 am
#205
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
You had your upgrade sold out from under you, and it's a positive experience? Wow, maybe Smisek isn't so clueless after all.
Jul 13, 2015, 10:29 pm
#206
Join Date: Apr 2014
Location: LHR / SFO / EWR
Programs: UA
Posts: 18
On LHR-IAH yesterday, the purser came back to my seat in Y and politely informed me that I was celebrating a special anniversary. This took me completely by surprise. While my mind raced to figure out what the anniversary could be, she handed me an envelope, thanked me for my service, and walked away.
The envelope contained a card signed by the entire crew which simply said "Congratulations on flight 5 LHR-IAH!" which confused me because (1) it was a milestone, not an anniversary, and (2) I'm pretty sure I haven't made that flight 5 times.
But I think that segment was the one that qualified me for Platinum, so maybe she just got the cards mixed up? I didn't see her hand one out to anyone else though.
Nonetheless, it made me feel appreciated and was a positive experience!
The envelope contained a card signed by the entire crew which simply said "Congratulations on flight 5 LHR-IAH!" which confused me because (1) it was a milestone, not an anniversary, and (2) I'm pretty sure I haven't made that flight 5 times.
But I think that segment was the one that qualified me for Platinum, so maybe she just got the cards mixed up? I didn't see her hand one out to anyone else though.
Nonetheless, it made me feel appreciated and was a positive experience!
Jul 14, 2015, 6:10 am
#207
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I was very pleasantly surprised by a TATL op-up for me and Mrs. Transportprof, TXL-EWR. We got the new seats at the gate - just before boarding our bus to the remote parking stand.
Flight went by very quickly, with smooth and polished service from an experienced crew. We were even 22 minutes early into EWR!
Flight went by very quickly, with smooth and polished service from an experienced crew. We were even 22 minutes early into EWR!
Jul 14, 2015, 2:24 pm
#208
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
On LHR-IAH yesterday, the purser came back to my seat in Y and politely informed me that I was celebrating a special anniversary. This took me completely by surprise. While my mind raced to figure out what the anniversary could be, she handed me an envelope, thanked me for my service, and walked away.
The envelope contained a card signed by the entire crew which simply said "Congratulations on flight 5 LHR-IAH!" which confused me because (1) it was a milestone, not an anniversary, and (2) I'm pretty sure I haven't made that flight 5 times.
But I think that segment was the one that qualified me for Platinum, so maybe she just got the cards mixed up? I didn't see her hand one out to anyone else though.
Nonetheless, it made me feel appreciated and was a positive experience!
The envelope contained a card signed by the entire crew which simply said "Congratulations on flight 5 LHR-IAH!" which confused me because (1) it was a milestone, not an anniversary, and (2) I'm pretty sure I haven't made that flight 5 times.
But I think that segment was the one that qualified me for Platinum, so maybe she just got the cards mixed up? I didn't see her hand one out to anyone else though.
Nonetheless, it made me feel appreciated and was a positive experience!
Jul 14, 2015, 4:10 pm
#209
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Every GPU(5) and RPU(3) that I've applied has cleared this year.
Jul 14, 2015, 5:19 pm
#210
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596