bseller

I think you should re-read the post to which you've replied - with an eye towards the difference between inclusive and exclusive.

StingWest

This is actually a good list. Fixing (1) and (2) will certainly help with (3). As an mostly-TATL 1K, I'm not feeling much of the pain expressed so often on here by others, nor the perceived downgrades in service, but I know they are there and that the effects hit domestic flyers the most.

TheStoicPaisano

Wirelessly posted (Mozilla/5.0 (iPad; CPU OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)

Alas, the poster to which he replied has a penchant for calling out some contrarian opinions as coming from "employees" or sock puppets.

cfischer

should I be happy? The trip I came back from got me over 100k and $10k ... outbound maintenance cancellation and forced overnight with 24 hour late arrival in India. Return delay out of India because of 'operational difficulties' and connecting flight @ EWR cancelled due to crew availability (guess nobody wants to work on July 4).
4th maintenance cancellation of the year.
Why on earth should I continue to fly UA? Get more GPUs and RPUs? Get stranded again on every other trip? Should I be as happy as the OP?

Always Flyin

Or perhaps just deaf, dumb and blind as to what is going on around them on this new United . . .

kb1992

Way.. way off. n

According to your plan, 1Ks only get 5 GPUs, and no RPUs. Or 4 GPUs + 2 RPUs.

Col Ronson

The only reason i fly UA is because they either fly somewhere someone else doesn't, or the places others fly they're at least 25% cheaper.

Although Star Alliance still tops. If AA starts SYD service though, then its all over for UA from me haha

kettle1

I still fly UA as well - when the only nonstop. What cities does UA fly for 25% less than DL, US, AA, WN domestic? Perhaps you could help a Kettle?

flyingnosh

Curious how some posters will repeat themselves ad nauseam to convince others that they're not allowed to be happy.

Most of my flights are a thousand miles here, a thousand miles there. I don't worry about limes, cashews, and what brand of vodka UA serves. Once I'm in my seat, I just expect the crew to get me from A to B, and they do. I'm more interested in what happens before my flight. Pre check, premier phone line, boarding group 1, CPUs, RPUs. I'm far better off than those without status.

I understand that UA is underperforming, and I understand that others have different priorities. Message received. Now let's move on.

RealFan

I don't appreciate the insult. Why is it impossible for you to believe that some of us are treated well day in and day out by UA? I won't repeat what I have said earlier in this thread but the sum of it is that UA is doing what it needs to do to keep me flying with the airline. I also fly AA a lot so I have a basis of comparison.

dinoscool3

Just don't even bother. The arrogance displayed by some (not all) of the posters on here is astounding sometimes, and it's best to just let them blow off steam.

You and I know that UA, while it has it's bad moments, is not the terrible airline FT makes it out to be. And we don't need to be told how we think.

UAL250

United treats me well. Anyone that has to insult people and tell them that "NO you can't be happy!" is just a fool. If you hate United so much why are you still here on this forum?

Ber2dca

My experiences with UA have overall been pretty bad but then there have been some positives sure. The problem with the positives is that those are positives I generally would expect in a service-oriented business and thus it's the negatives that decide whether I take my money elsewhere.

And I have decided to go out of my way to avoid United in the future in spite of it offering easily the most convenient solutions on paper. But the reality is that the RJ lottery is one I can't afford to play.

ws8n

Have anyone seen United's facebook page?
It's cluttered full of complaints!

Sometimes I wonder why they bother with a facebook page when all it does is let customers vent, and scaring off potential customers.

spin88

This little fact is one the defenders keep ignoring. Its not just FT, United's facebook page is always chock full of people unhappy/POed with United. Twitter is just as bad.

And the response of "well its everyone" is just wrong. Delta's (or other airlines) Facebook page is utterly different in what people post. No where near as negative.

The venum on FT is if anything less here than in more broadbased social media platforms like Facebook.

I think those in Management (Jeff "changes you will like", John "over-entitled elites", on down) setting the product/service standards thought that they could simply coast some more on the good reputation/name that CO had built up. Yet, in the social media era, reputations can be smashed very quickly, and with more exposure of complaints, they are far more expensive to the bottom line.

United's approach to running its business is not well adapted to the social media age and in particular to a company where nearly every sale has direct competition.