2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
#496
Join Date: Mar 2012
Location: PBI / FLL / YUL
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Actually, if you can acquire Scarlett Johansson's powers from the movie Lucy, you have a slightly better than 50% chance of clearing any given upgrade.
#497
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
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Posts: 21,172
That's not UA's motivation. It has nothing to do with giving the masses a "taste" of F. UA simply wants the revenue. It doesn't give the cheap offers to elites exactly because they are viewed as repeat customers, and it doesn't want to train them to expect cheap buy-ups. Rather, it wants them to pay up for F at purchase (which they are more likely to do when they know their upgrades won't clear and they won't get cheap offers at check-in). GMs on the other hand are viewed as one-time revenue opportunities.
btw, neither AA nor DL does this to their elites.
btw, neither AA nor DL does this to their elites.
Can confirm AA definitely doesn't do this - now 18/24 as a mid-tier Plat. The seats just don't evaporate in the days leading up to flight like they do on UA, esp. inside T-24.
#498
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Join Date: Jan 2012
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nor does AS, in fact, AS is perhaps the only airline who still routinely clears elites at or near their advertised upgrade windows on many flights.
nothing can be done to stop UA from selling the upgrades. i don't like the practice, but it wasn't the primary thing that drove me away from UA this past year.
the best recipe for people who want to fly F on UA is do not be an elite. if you are elite, you better buy F when you want it at this point, or hunt mercilessly for open R in which to apply instruments for upgrades.
the best recipe for people who want to fly F on UA is do not be an elite. if you are elite, you better buy F when you want it at this point, or hunt mercilessly for open R in which to apply instruments for upgrades.
#499
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Join Date: Apr 2013
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It's really a shame DOJ let the US/AA merger go through.
#500
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
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6th fail on p.s. this year on tomorrow's JFK-SFO. My girlfriend will be enjoying my J seat while I sit in E+ yet again. R never appeared at T-24, or at any point. I give up.
p.s. is just a raging TOD Fest, to the point where it's actually a farce. 4 of us are on JFK-SFO tomorrow. I'm already in J. Gold, offered $399 at check-in to upgrade. His fiancée, GM, offered $269 at check-in. My girlfriend, waitlisted on RPU, offered nothing. It went from 22/28 at check-in to booked full in J in a few hours. This is the new UA.
p.s. is just a raging TOD Fest, to the point where it's actually a farce. 4 of us are on JFK-SFO tomorrow. I'm already in J. Gold, offered $399 at check-in to upgrade. His fiancée, GM, offered $269 at check-in. My girlfriend, waitlisted on RPU, offered nothing. It went from 22/28 at check-in to booked full in J in a few hours. This is the new UA.
#501
Join Date: Jan 2004
Location: GRR
Posts: 544
ORD-SFO-CTU
K
$3278
Offered online @ purchase
Denied - although I was offered the opportunity to "Upgrade all eligible flights for $6554. You will save $1 by upgrading your entire trip". Too funny.
K
$3278
Offered online @ purchase
Denied - although I was offered the opportunity to "Upgrade all eligible flights for $6554. You will save $1 by upgrading your entire trip". Too funny.
#502
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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p.s. is just a raging TOD Fest, to the point where it's actually a farce. 4 of us are on JFK-SFO tomorrow. I'm already in J. Gold, offered $399 at check-in to upgrade. His fiancée, GM, offered $269 at check-in. My girlfriend, waitlisted on RPU, offered nothing. It went from 22/28 at check-in to booked full in J in a few hours. This is the new UA.
Assuming similar fare buckets for all?
#503
Join Date: Mar 2012
Location: PBI / FLL / YUL
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Gold: W
GM: S
My GF, a GM: H
So my GF had the highest fare class but maybe due to check-in time, did not get an offer. I sent a message to the Gold asking about their offers. He checked-in 5 minutes before his fiancée, and got the higher offer. United p.s. officially stands for paid shenanigans in my book.
GM: S
My GF, a GM: H
So my GF had the highest fare class but maybe due to check-in time, did not get an offer. I sent a message to the Gold asking about their offers. He checked-in 5 minutes before his fiancée, and got the higher offer. United p.s. officially stands for paid shenanigans in my book.
#504
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
The interesting thing is that I think it's more nuanced than just fare basis.
I've never gotten a TOD offer on a PS flight before when I was waitlisted for an upgrade.
Earlier this week, when I (1KMM) was getting a paper BP at the kiosk (having already checked in online with no offer), got a $299 upgrade offer for one of the 2 remaining seats (with more than a dozen people on upgrade list). Relatively cheap advanced purchase fare.
What's interesting about it is that I am pretty sure I got that offer because I had no way to upgrade the flight otherwise without using miles - I had no RPU's available.
What I wonder is if, on flights like PS, you're better off *not* getting on the upgrade list using an RPU, and maybe that is what's driving the TOD algorithms.
Greg
I've never gotten a TOD offer on a PS flight before when I was waitlisted for an upgrade.
Earlier this week, when I (1KMM) was getting a paper BP at the kiosk (having already checked in online with no offer), got a $299 upgrade offer for one of the 2 remaining seats (with more than a dozen people on upgrade list). Relatively cheap advanced purchase fare.
What's interesting about it is that I am pretty sure I got that offer because I had no way to upgrade the flight otherwise without using miles - I had no RPU's available.
What I wonder is if, on flights like PS, you're better off *not* getting on the upgrade list using an RPU, and maybe that is what's driving the TOD algorithms.
Greg
#505
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
The interesting thing is that I think it's more nuanced than just fare basis.
I've never gotten a TOD offer on a PS flight before when I was waitlisted for an upgrade.
Earlier this week, when I (1KMM) was getting a paper BP at the kiosk (having already checked in online with no offer), got a $299 upgrade offer for one of the 2 remaining seats (with more than a dozen people on upgrade list). Relatively cheap advanced purchase fare.
What's interesting about it is that I am pretty sure I got that offer because I had no way to upgrade the flight otherwise without using miles - I had no RPU's available.
What I wonder is if, on flights like PS, you're better off *not* getting on the upgrade list using an RPU, and maybe that is what's driving the TOD algorithms.
Greg
I've never gotten a TOD offer on a PS flight before when I was waitlisted for an upgrade.
Earlier this week, when I (1KMM) was getting a paper BP at the kiosk (having already checked in online with no offer), got a $299 upgrade offer for one of the 2 remaining seats (with more than a dozen people on upgrade list). Relatively cheap advanced purchase fare.
What's interesting about it is that I am pretty sure I got that offer because I had no way to upgrade the flight otherwise without using miles - I had no RPU's available.
What I wonder is if, on flights like PS, you're better off *not* getting on the upgrade list using an RPU, and maybe that is what's driving the TOD algorithms.
Greg
I think they're just getting desperate. I will be curious to see what ancillary revenues look like for the Q3 results YOY, especially relative to core flight revenues.
#506
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
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#507
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Have you priced out / tried JetBlue's new Mint service? Might be worth a look.
(Actually only available LAX now. Oct. 26th SFO.)
Also - for these PS flights you are buying Y fares. Have you checked to see what F is selling for when you buy Y? Has the difference between the two been narrowing?
#508
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#509
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
If I am reading it correctly, Mint service is $600 each way (of course, probably only a couple of seats per plane at this loss leader rate? 30 day advance purchase.)
Looking at some dates in January SFO-JFK and seeing the $599 available Tues - Thurs.
Refundable Y - $745
Mint (non refundable) - $599
Refundable Mint - $1,209
All one way pricing.
#510
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
Oct 15 LAX IAH on the 787-9. Offered $179 at airport kiosk day of. What an insult to elites. I'm gold. Didn't take it. There were 3 seats left. My friend who isn't elite got an offer for $269 on the next Kiosk.
Ended up #1 on the list as a gold after door closed. I'm was 4th at boarding, and they did 3 pull-ups leaving me #1. Being 1 is more painful than 5 or 6 !
Ended up #1 on the list as a gold after door closed. I'm was 4th at boarding, and they did 3 pull-ups leaving me #1. Being 1 is more painful than 5 or 6 !