FlyerTalk Forums - View Single Post - 2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
Old Oct 16, 2014 | 11:19 am
  #497  
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Originally Posted by Kacee
That's not UA's motivation. It has nothing to do with giving the masses a "taste" of F. UA simply wants the revenue. It doesn't give the cheap offers to elites exactly because they are viewed as repeat customers, and it doesn't want to train them to expect cheap buy-ups. Rather, it wants them to pay up for F at purchase (which they are more likely to do when they know their upgrades won't clear and they won't get cheap offers at check-in). GMs on the other hand are viewed as one-time revenue opportunities.

btw, neither AA nor DL does this to their elites.
Exactly - I understand cheap P fares and the like. But TODs (and shafting your loyal customers) are inexcusable.

Can confirm AA definitely doesn't do this - now 18/24 as a mid-tier Plat. The seats just don't evaporate in the days leading up to flight like they do on UA, esp. inside T-24.
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