2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
Feb 3, 2014, 11:37 am
#31
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,433
Route: Pek-Ewr
Orig. Fare Bucket: W
used GPU for J
Offered F for the paltry sum of $3100. Offered at on line check in.
Declined
This was last week.
BTW There was nobody in F except the pilot when he was resting.
Orig. Fare Bucket: W
used GPU for J
Offered F for the paltry sum of $3100. Offered at on line check in.
Declined
This was last week.
BTW There was nobody in F except the pilot when he was resting.
Feb 3, 2014, 11:42 am
#32
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,703
Feb 3, 2014, 12:43 pm
#33
Join Date: Oct 2012
Location: CTU,BOS,NYC,LAX,HKG,AUH,DXB
Programs: HU G, 3U G, CZ G, UA 1K, Marriott Titanium, AA EXP, DL Plat, IHG SRA, TK G, Hilton G
Posts: 107
what route: IAH-SEA-ANC
original fare bucket: G
price offered: $799,599
PCU/UFC? UFC
Where it was offered/accepted: after Checked In
Accept it? Not on your life
Deny it? After laughing
original fare bucket: G
price offered: $799,599
PCU/UFC? UFC
Where it was offered/accepted: after Checked In
Accept it? Not on your life
Deny it? After laughing
Feb 12, 2014, 12:44 pm
#35
Join Date: Jan 2014
Location: PHL
Programs: United 1K, American Gold, Hilton Diamond, Hyatt Discoverist, Marriott Gold
Posts: 430
Route: SFO-PHL
Original fare bucket: T
Price offered: US$299
PCU/UFC?: PCU
Offered right after I purchased my main ticket.
Denied.
Here are the circumstances. Itinerary was PHL-IAH-LAX-HNL; HNL-SFO-PHL. Other legs (not all) were being offered for 1000+. The SFO-PHL was a redeye flight.
I tried to go back into my reservation and do the Upgrade option, though it was not available. The upsell seemed to be a one-time, during-reservation offer. Did I do the right thing? It would have been nice to have a nice hot breakfast or dinner in First Class, though we're talking redeye here. What would I get, a stupid sandwich wrap? For US$299? Naw, especially if maybe I might get upgraded anyway with CPU (I'm UA Gold).
Ruhr
Original fare bucket: T
Price offered: US$299
PCU/UFC?: PCU
Offered right after I purchased my main ticket.
Denied.
Here are the circumstances. Itinerary was PHL-IAH-LAX-HNL; HNL-SFO-PHL. Other legs (not all) were being offered for 1000+. The SFO-PHL was a redeye flight.
I tried to go back into my reservation and do the Upgrade option, though it was not available. The upsell seemed to be a one-time, during-reservation offer. Did I do the right thing? It would have been nice to have a nice hot breakfast or dinner in First Class, though we're talking redeye here. What would I get, a stupid sandwich wrap? For US$299? Naw, especially if maybe I might get upgraded anyway with CPU (I'm UA Gold).
Ruhr
Feb 19, 2014, 12:12 pm
#36
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."
Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
Feb 19, 2014, 12:28 pm
#37
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
The only food offered on red-eyes is a cold snack plate after departure and a warm scone before arrival. No hot breakfast or wrap.
Feb 19, 2014, 12:46 pm
#38
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
I've been trying to make this right, but its not easy. Multiple requests to Customer Care, refund requests, finally submitted a DOT complaint. That got a response. They called today.
The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."
Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."
Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
Feb 19, 2014, 1:11 pm
#39
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I agree with other posters, you need to push back hard. First, as this shows, only a DOT complaint gets UAL's attention. Second, DOT needs to know what UAL is doing. Its illegal, full stop. I would also do a stop payment on the credit card, its illegal for them to charge other than what you pushed to authorize.
DOT usually lets that airline try to fix it, since United is not, you need to file ANOTHER DOT complaint, reference the original issue/number and say that United has admitted a mistake, yet still will not fix it. DOT will then take action.
DOT usually lets that airline try to fix it, since United is not, you need to file ANOTHER DOT complaint, reference the original issue/number and say that United has admitted a mistake, yet still will not fix it. DOT will then take action.
I've been trying to make this right, but its not easy. Multiple requests to Customer Care, refund requests, finally submitted a DOT complaint. That got a response. They called today.
The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."
Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."
Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
Feb 19, 2014, 1:46 pm
#40
Join Date: Jan 2007
Location: NYC
Posts: 302
2014-02-13/2014-02-17
EWR-MXP/MXP-EWR
K fare (Wideroe)
$829 UFC both times during OLCI
EWR-MXP/MXP-EWR
K fare (Wideroe)
$829 UFC both times during OLCI
Feb 19, 2014, 6:23 pm
#41
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
We reached an agreement. They're going to refund my charge minus $296, and instead treat it as a mileage upgrade for 20K miles .
While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.
While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.
Feb 19, 2014, 7:12 pm
#42
Used to be diaworld
Join Date: Apr 2011
Location: DC Metro
Programs: Marriott Titanium, Hilton Diamond, Hyatt Dontcareist,
Posts: 183
MEX-IAD
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it
Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it
Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
Feb 20, 2014, 12:04 am
#43
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
UA852 NRT-SFO
Upgraded R
Offered $1389 buy-up to GF at check-in.
No chance.
This is the same price I've been offered on my last two or three flights to/from Asia. Apparently UA thinks this is the sweet spot. Not for me.
Upgraded R
Offered $1389 buy-up to GF at check-in.
No chance.
This is the same price I've been offered on my last two or three flights to/from Asia. Apparently UA thinks this is the sweet spot. Not for me.
Feb 20, 2014, 10:54 am
#44
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
MEX-IAD
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it
Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it
Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
As for the lack of IFE, go to united.com/appreciation and see if you can request compensation (usually in the form of a $$$ or %-off voucher if you're not a MP member).
Feb 20, 2014, 7:12 pm
#45
Join Date: Feb 2001
Location: Pittsburgh, PA
Programs: United Gold
Posts: 2,047
We reached an agreement. They're going to refund my charge minus $296, and instead treat it as a mileage upgrade for 20K miles .
While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.
While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.