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2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)

2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)

Old Feb 3, 14, 11:37 am
  #31  
 
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Platinum, SPG-Platinum Thnks to FT
Posts: 4,194
Route: Pek-Ewr
Orig. Fare Bucket: W
used GPU for J
Offered F for the paltry sum of $3100. Offered at on line check in.
Declined
This was last week.
BTW There was nobody in F except the pilot when he was resting.
cruisr is offline  
Old Feb 3, 14, 11:42 am
  #32  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 6,392
Originally Posted by wpr8e View Post

Now booked into ON, I assume I only get the original booked class for PQD and PQM or do they credit the Buy up?
Original booked class only. Still good deal!
kirkwoodj is offline  
Old Feb 3, 14, 12:43 pm
  #33  
 
Join Date: Oct 2012
Location: BOS,NYC,LAX,ICN,HKG,PEK
Programs: UA 1K, Marriott Plat, AA EXP, DL Plat, IHG PA, TK G, Hilton G
Posts: 106
what route: IAH-SEA-ANC
original fare bucket: G
price offered: $799,599
PCU/UFC? UFC
Where it was offered/accepted: after Checked In

Accept it? Not on your life
Deny it? After laughing
Yi Yang is offline  
Old Feb 3, 14, 7:19 pm
  #34  
 
Join Date: Feb 2013
Posts: 22
Originally Posted by Yi Yang View Post
what route: IAH-SEA-ANC
original fare bucket: G
price offered: $799,599
PCU/UFC? UFC
Where it was offered/accepted: after Checked In

Accept it? Not on your life
Deny it? After laughing
Please tell me you took a picture of this.
split71 is offline  
Old Feb 12, 14, 12:44 pm
  #35  
 
Join Date: Jan 2014
Location: PHL
Programs: United 1K, American Platinum, Hilton Diamond, Marriott Bonvoy Gold, Hyatt Discoverist
Posts: 429
Route: SFO-PHL
Original fare bucket: T
Price offered: US$299
PCU/UFC?: PCU
Offered right after I purchased my main ticket.
Denied.

Here are the circumstances. Itinerary was PHL-IAH-LAX-HNL; HNL-SFO-PHL. Other legs (not all) were being offered for 1000+. The SFO-PHL was a redeye flight.

I tried to go back into my reservation and do the Upgrade option, though it was not available. The upsell seemed to be a one-time, during-reservation offer. Did I do the right thing? It would have been nice to have a nice hot breakfast or dinner in First Class, though we're talking redeye here. What would I get, a stupid sandwich wrap? For US$299? Naw, especially if maybe I might get upgraded anyway with CPU (I'm UA Gold).

Ruhr
Ruhr is offline  
Old Feb 19, 14, 12:12 pm
  #36  
 
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Gold 1MM, AS MVP 75K, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,619
Originally Posted by jasonvr View Post
If they don't make it right quickly, I'd do the DOT complaint, but also dispute with the credit card company. Much faster.
I've been trying to make this right, but its not easy. Multiple requests to Customer Care, refund requests, finally submitted a DOT complaint. That got a response. They called today.

The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."

Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
noah is offline  
Old Feb 19, 14, 12:28 pm
  #37  
 
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,917
Originally Posted by Ruhr View Post
It would have been nice to have a nice hot breakfast or dinner in First Class, though we're talking redeye here. What would I get, a stupid sandwich wrap?
The only food offered on red-eyes is a cold snack plate after departure and a warm scone before arrival. No hot breakfast or wrap.
kenn0223 is offline  
Old Feb 19, 14, 12:46 pm
  #38  
FlyerTalk Evangelist
 
Join Date: Jan 2012
Location: West Coast, Best Coast
Programs: Flying whoever is most convenient
Posts: 15,276
Originally Posted by noah View Post
I've been trying to make this right, but its not easy. Multiple requests to Customer Care, refund requests, finally submitted a DOT complaint. That got a response. They called today.

The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."

Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
it's not incumbent on the passenger to determine what is a "valid" and "mistake" upgrade $$ figure. united made you an offer, and you accepted it. you need to push back HARD on this, or just enlist the DOT to do it on your behalf. i'd also dispute with the CC company if you haven't already. do not allow them to twist your arm into submission.
PV_Premier is offline  
Old Feb 19, 14, 1:11 pm
  #39  
 
Join Date: Feb 2008
Programs: 6 year GS, now MM Jeff-ugee, *wood LTPlt, VX Gold, SkyPeso PLT
Posts: 6,264
I agree with other posters, you need to push back hard. First, as this shows, only a DOT complaint gets UAL's attention. Second, DOT needs to know what UAL is doing. Its illegal, full stop. I would also do a stop payment on the credit card, its illegal for them to charge other than what you pushed to authorize.

DOT usually lets that airline try to fix it, since United is not, you need to file ANOTHER DOT complaint, reference the original issue/number and say that United has admitted a mistake, yet still will not fix it. DOT will then take action.

Originally Posted by noah View Post
I've been trying to make this right, but its not easy. Multiple requests to Customer Care, refund requests, finally submitted a DOT complaint. That got a response. They called today.

The representative says - "the fare you were offered ($296.80) was the difference between your corporate-discount M fare and a full M fare, and then it also charged you the difference between M and C". They are asking for something from United.com showing my full itinerary (not just return segments) which I don't have because I only requested an UG on the return. And because I don't have said document showing the FULL itinerary, my complaint is invalid. Furthermore she commented, "You should have known that $296 was not enough to get you into business class."

Ultimately it sounds as though they might be willing to let me make this a mileage UG + copay -- which was my original plan -- but I'm surprised they're being such jerks about it since they admitted that the website messed up.
spin88 is offline  
Old Feb 19, 14, 1:46 pm
  #40  
 
Join Date: Jan 2007
Location: NYC
Posts: 283
2014-02-13/2014-02-17
EWR-MXP/MXP-EWR
K fare (Wideroe)
$829 UFC both times during OLCI
rmannion is offline  
Old Feb 19, 14, 6:23 pm
  #41  
 
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Gold 1MM, AS MVP 75K, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,619
We reached an agreement. They're going to refund my charge minus $296, and instead treat it as a mileage upgrade for 20K miles .

While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.
noah is offline  
Old Feb 19, 14, 7:12 pm
  #42  
Used to be diaworld
 
Join Date: Apr 2011
Location: DC Metro
Programs: SPG/Marriott Platinum, Club Carlson Gold, Hyatt Dontcareist, Delta & United Silver
Posts: 180
MEX-IAD
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it

Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
The Deal Mommy is offline  
Old Feb 20, 14, 12:04 am
  #43  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 40,911
UA852 NRT-SFO
Upgraded R
Offered $1389 buy-up to GF at check-in.
No chance.

This is the same price I've been offered on my last two or three flights to/from Asia. Apparently UA thinks this is the sweet spot. Not for me.
Kacee is offline  
Old Feb 20, 14, 10:54 am
  #44  
 
Join Date: Jul 2004
Location: MSP
Programs: DL PM, Amtrak & OAL peon, Blingy metal at most hotels, Colbert Platinum, Walk & Transit Scores 96
Posts: 4,462
Originally Posted by The Deal Mommy View Post
MEX-IAD
Fare Class X (Econ Award)
Offered Buy up to Biz at Check in for $149
Took it

Here's my question: both wifi and in-seat audio were busted on the entire aircraft. A 5 hour flight with absolutely no entertainment options? I'm inclined to ask for my upgrade fee back (or at least some miles). No status with United, but a US air *A Gold (as far as that gets me for now). Thoughts?
Wow, nice award ToD. I would have taken in it, too, as a UA non-elite. I know the MEX flights are often easy upgrades; did you happen to notice if there were any names left on the UG list?

As for the lack of IFE, go to united.com/appreciation and see if you can request compensation (usually in the form of a $$$ or %-off voucher if you're not a MP member).
GoAmtrak is offline  
Old Feb 20, 14, 7:12 pm
  #45  
 
Join Date: Feb 2001
Location: Pittsburgh, PA
Programs: United 1K
Posts: 1,918
Originally Posted by noah View Post
We reached an agreement. They're going to refund my charge minus $296, and instead treat it as a mileage upgrade for 20K miles .

While I could have pushed to only pay $296, in the end I did end up flying in First on Lufthansa FRA-SEA for what was originally an economy ticket on United (as a result of the weather waiver) so I felt that this was a fair resolution.
Noah - its beyond fair - I think its a classy move on your part. Kudos.
hscottm is offline  

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