Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
See below for the round-trip increases on partner metal :
Changes to upgrade policy for intra-Asia and northern South America flights
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Q: How will award pricing apply to mixed-carrier Saver Awards?
(reverted to J.Edward's rev)
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
- F awards on partners went up 40-80%
- J awards on partners went up 20-40%
- F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)
See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
Changes to upgrade policy for intra-Asia and northern South America flights
- Complimentary Premier Upgrades and instant upgrades are not applicable
- Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
- There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
- The above changes do not apply to Copa-operated flights.
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can't change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
- For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
- Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014
#2251
Join Date: Jul 2013
Programs: Mileage Plus, AAdvantage, Executive Club
Posts: 198
For all our sake, I hope you're right. But hey, we all get to find out when the fog of war lifts in 36 hours.
#2252
Join Date: Sep 2007
Location: SFO
Programs: UA Silver SPG Lifetime Gold
Posts: 530
What if I change the routing, but keep the origin and destination the same?
For example, I have flight booked for BKK-ICN-SFO that has a really long layover in ICN. I prefer to go BKK-NRT-SFO but there are currently no seats available Would that be considered a new ticket, or am I subjected to change fees? The reason I’m cautious is because I’m dropping down to 1P on Feb 1st, and would like to avoid penalty charges if I change the flight.
After further research, it appears I can't make any changes to the routing.
For example, I have flight booked for BKK-ICN-SFO that has a really long layover in ICN. I prefer to go BKK-NRT-SFO but there are currently no seats available Would that be considered a new ticket, or am I subjected to change fees? The reason I’m cautious is because I’m dropping down to 1P on Feb 1st, and would like to avoid penalty charges if I change the flight.
After further research, it appears I can't make any changes to the routing.
#2253
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
What if I change the routing, but keep the origin and destination the same?
For example, I have flight booked for BKK-ICN-SFO that has a really long layover in ICN. I prefer to go BKK-NRT-SFO but there are currently no seats available Would that be considered a new ticket, or am I subjected to change fees? The reason I’m cautious is because I’m dropping down to 1P on Feb 1st, and would like to avoid penalty charges if I change the flight.
For example, I have flight booked for BKK-ICN-SFO that has a really long layover in ICN. I prefer to go BKK-NRT-SFO but there are currently no seats available Would that be considered a new ticket, or am I subjected to change fees? The reason I’m cautious is because I’m dropping down to 1P on Feb 1st, and would like to avoid penalty charges if I change the flight.
SFO-SEA-TPE to SFO-LAX-TPE.
#2254
Join Date: Feb 2010
Posts: 498
I don't think the Wiki addresses this and couldn't find the answer in the last several pages:
Does anyone know if the new redemption rates go into effect at midnight on February 1st CST, or midnight on February 1st where the ticket you're looking to book originates, or something else? I don't recall what time things changed on prior award redemption devaluations.
Does anyone know if the new redemption rates go into effect at midnight on February 1st CST, or midnight on February 1st where the ticket you're looking to book originates, or something else? I don't recall what time things changed on prior award redemption devaluations.
#2255
Join Date: Nov 2007
Posts: 104
Award changes after Feb 2014 with same carrier, origin, dest. and different routing
I have tried to look for the answer on this, but I haven't been able to find a clear answer.
If I redeem an award today and change it after Feb 1, 2014, do I have to pay the mileage difference if I change the date and routing with the same carrier, origin and destination?
I understand changing date(s) alone would not cause the aware re-pricing, but I am not sure about the routing.
UAInsider or other experts, can you put in your thoughts on that?
If I redeem an award today and change it after Feb 1, 2014, do I have to pay the mileage difference if I change the date and routing with the same carrier, origin and destination?
I understand changing date(s) alone would not cause the aware re-pricing, but I am not sure about the routing.
UAInsider or other experts, can you put in your thoughts on that?
#2256
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Hey guys, pay attention, your last day to book under the current rates is January 31, 2014. I would assume it's going to click over at midnight Central time, but would not recommend anyone cut it that close.
#2257
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
I booked a ticket today finally. LAX-IAD-yyy. IAD-yyy is on hard to get partner inventory.
Horrible 13 hr layover in IAD after a redeye from LAX
What i really want is SMF-IAD-yyy. Or SMF-LAX-IAD-yyy.
I'm thinking its a bad idea to add SMF-LAX bc it decreases my flexibility to potentially change to a better LAX-IAD schedule later. Currently SMF-IAD is IN1 and I need 2 seats.
Best to leave as is and try to just change time of LAX-IAD later on? I think so since I can buy SMF-LA for $100 or less one way.
Horrible 13 hr layover in IAD after a redeye from LAX
What i really want is SMF-IAD-yyy. Or SMF-LAX-IAD-yyy.
I'm thinking its a bad idea to add SMF-LAX bc it decreases my flexibility to potentially change to a better LAX-IAD schedule later. Currently SMF-IAD is IN1 and I need 2 seats.
Best to leave as is and try to just change time of LAX-IAD later on? I think so since I can buy SMF-LA for $100 or less one way.
#2258
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
I am about to pull the trigger and burn my last 70k miles to fly late this year. Unable to find any F options via Europe this early since LH does not release F inventory. Best available routing via pacific to experience on NH/OZ F or NH/TG F are:
DFW(UA F)-ORD(NH F)-NRT(OZ F)-ICN(OZ C or TG C)-BKK
or
DFW(UA F)-ORD(NH F)-NRT(NH C)-HKG(TG F)-BKK
Any thoughts on which one to go for or suggest any other creative routing?
I would like to experience all three carriers i.e. NH/OZ/TG in F if possible.
DFW(UA F)-ORD(NH F)-NRT(OZ F)-ICN(OZ C or TG C)-BKK
or
DFW(UA F)-ORD(NH F)-NRT(NH C)-HKG(TG F)-BKK
Any thoughts on which one to go for or suggest any other creative routing?
I would like to experience all three carriers i.e. NH/OZ/TG in F if possible.
#2259
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
I booked a ticket today finally. LAX-IAD-yyy. IAD-yyy is on hard to get partner inventory.
Horrible 13 hr layover in IAD after a redeye from LAX
What i really want is SMF-IAD-yyy. Or SMF-LAX-IAD-yyy.
I'm thinking its a bad idea to add SMF-LAX bc it decreases my flexibility to potentially change to a better LAX-IAD schedule later. Currently SMF-IAD is IN1 and I need 2 seats.
Best to leave as is and try to just change time of LAX-IAD later on? I think so since I can buy SMF-LA for $100 or less one way.
Horrible 13 hr layover in IAD after a redeye from LAX
What i really want is SMF-IAD-yyy. Or SMF-LAX-IAD-yyy.
I'm thinking its a bad idea to add SMF-LAX bc it decreases my flexibility to potentially change to a better LAX-IAD schedule later. Currently SMF-IAD is IN1 and I need 2 seats.
Best to leave as is and try to just change time of LAX-IAD later on? I think so since I can buy SMF-LA for $100 or less one way.
#2260
Join Date: May 2012
Location: Westchester NY
Programs: UA GS 4+ MM
Posts: 373
Spoke to an agent today who said she is awaiting training for the new structure going into effect Feb 1st. Not sure why training is involved. It is what it is.
Anyone burn a million in 3 months on tickets?
#2261
Join Date: Mar 2010
Location: NYC,BCN
Programs: DL-PM, TK-Elite, AA-lifetime gold, SPG-Plat
Posts: 453
I just booked 2 more award tickets today for later this year and I asked the phone agent specifically about any changes that might be made to these tickets anytime after Feb 1st. She assured me that any mileage awards booked before Feb 1st will not be repriced to the higher mileage levels when changes are made, as long as the award region doesnt change. She said that she had inquired to her support desk about this 2 days ago when another customer had asked her the same question. She said that she was told that reissuing the ticket will not trigger a reprice of miles, that only redepositing a reward and reissuing a new one would trigger a reprice of miles at the current levels. I asked her to please verify this again and she put me on hold and called her support desk, then returned with the exact same response. A specific example that she gave the support desk was as follows - "I have an award ticket booked with the outbound LGA-ORD-FRA in F on UA, if later on a nonstop flight JFK-FRA becomes available in F on LH could I make this change without a reprice of miles." She told me that in this case they will only charge the change fee and any difference +/- in taxes. She happily documented this policy in the 2 tickets that I booked today and also in 3 other award tickets that I have previously booked just in case any agent tells me something different in the future. After I finshed the call with her I called back again and asked another agent to check if these notes were indeed documented in my bookings and the agent verified that the notes are there. (btw this agent also stated that she was also recently told that this would be the policy after feb 1st )
I know that most posts on this thread say something completely different, and at this moment we have no way of knowing who is actually right, but since she documented this in all of my tickets I feel confident that United will have to honor what I was told.
I know that most posts on this thread say something completely different, and at this moment we have no way of knowing who is actually right, but since she documented this in all of my tickets I feel confident that United will have to honor what I was told.
#2262
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
Burned 600,000 miles since the deval was announced on Nov 1, saving about 250,000 miles for trips that were going to happen anyway. Wish I could find more flights before the clock strikes midnight tomorrow. At least mgmt gave us time to wipe clean our accounts.
Spoke to an agent today who said she is awaiting training for the new structure going into effect Feb 1st. Not sure why training is involved. It is what it is.
Anyone burn a million in 3 months on tickets?
Spoke to an agent today who said she is awaiting training for the new structure going into effect Feb 1st. Not sure why training is involved. It is what it is.
Anyone burn a million in 3 months on tickets?
#2263
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
I'm anticipating many postings on Feb 1st of those that waited until the last minute to try to do their bookings and run into issues.
#2264
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
Burned 400k miles, e.g. ZRH-BKK-HKG (TG F) - PEK / PVG -ZRH (LX C)
#2265
Join Date: Oct 2010
Location: Chicago, IL
Posts: 488
Just burned 120,000 miles for a biz class flight to Thailand during xmas of this year.