Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Dec 1, 2012, 3:09 pm
#136
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
LGA-IAH today - back in my favorite seat on the 757 in row 6. When FA came around and asked for lunch orders, I requested the sandwich to which he replied "I'll do my best to honor your first choice." He was working off of the manifest, and when he walked back up to the galley I saw him double check the manifest and do an "Ohhhh" with his mouth, which indicated to me I'd be getting my first choice.
Had I not gotten my first choice, well I would've moved on with life, but would've been a bit miffed as this flight was filled with TODs. The two people in row 5 were both going on about how they've never been in FC before and they got such a good deal from the kiosk. Both were amazed that drinks came in glassware and they got a meal! Had they gotten their first choice and I didn't, I'd have been peeved.
Had I not gotten my first choice, well I would've moved on with life, but would've been a bit miffed as this flight was filled with TODs. The two people in row 5 were both going on about how they've never been in FC before and they got such a good deal from the kiosk. Both were amazed that drinks came in glassware and they got a meal! Had they gotten their first choice and I didn't, I'd have been peeved.
Dec 1, 2012, 3:19 pm
#137
Join Date: Jul 2011
Location: SFO, PDX, CDG
Programs: AA EXP, UA 1K, Marriott Platinum, Hyatt Diamond
Posts: 161
Back when I was allergic to dairy, I asked the purser for the breakfast cereal ahead of time before meal orders were taken. When food was given out I was told a 1K had requested it instead (I was Prem Ex at the time), I was floored. I wanted to say "would it kill him to eat the omelet, because it would literally kill me" but I restrained myself.
Dec 1, 2012, 3:27 pm
#138
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
ORD-LAX today sCO crew, guy went right to last row and worked his way forward (I was in row 1). He simply said "lunch?" I asked whether there were choices he said "only salad" - which I knew was a lie as I had heard others offered the sandwich. I asked if he had taken orders by status as was the new policy, he just walked away. This was an indication of the horribleness of this crew. Absolutely the worst crew I've ever had, <sarcasm>what a surprise it was sCO. </>
The sCO crew who is not happy with the change will get over it in due time. Nobody likes change for most part.
Dec 1, 2012, 4:00 pm
#139
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
sUA had the same attitude when they implemented the sCO PDB procedure. Some FAs kept on bringing the Water and OJ tray and it took a few months for them to get over it.
The sCO crew who is not happy with the change will get over it in due time. Nobody likes change for most part.
The sCO crew who is not happy with the change will get over it in due time. Nobody likes change for most part.
Dec 1, 2012, 4:07 pm
#140
Join Date: May 2007
Location: variously: PVG, SFO, LHR
Programs: AA ExPlat, UA 1MM Gold, Hyatt Glob, Marriott Plat, IHG Plat, HH Gold
Posts: 1,678
Hopefully those that feel that sitting in a bulkhead row should be rewarded more than status will come around to the new policy.
We know that the concept of rewarding passengers with perks according to loyalty is relatively new to the sCO "treat everyone the same!!" folks.
It took almost a year, but I guess the socialistic "all elites are equal" stuff wasn't exactly a money maker.
We know that the concept of rewarding passengers with perks according to loyalty is relatively new to the sCO "treat everyone the same!!" folks.
It took almost a year, but I guess the socialistic "all elites are equal" stuff wasn't exactly a money maker.
I kind of agree with the change though. They should either do completely FEBO-style or do it by status. The front to back, except GS was always kind of half-baked.
Dec 1, 2012, 4:30 pm
#141
Join Date: May 2000
Location: Seattle, WA
Programs: Starwood Plat, UA Plat, 2MM, AS MVPG
Posts: 493
Good news.
Dec 1, 2012, 4:38 pm
#142
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
Most people here have commented on domestic flights. Does the new meal order apply to international routes as well?
Dec 1, 2012, 4:40 pm
#143
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
Everyone's equally important, except you're more important because of an allergy. Wait, I thought everyone was equally important once you're in first? Except you, of course, and anyone else making any other claim to an allergy, maybe a dislike, maybe the possibility of an allergy, should be treated more importantly? Except, everyone's equal, of course.
Last edited by TomA; Dec 1, 2012 at 4:45 pm
Dec 1, 2012, 4:45 pm
#144
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
I'm just going to go there...once you're in the F cabin every passenger is equally as important. This whole I'm slightly more important than you is ridiculous. The purpose of a plane ride is A->B not A->B with an ego stroke. Back when I was allergic to dairy, I asked the purser for the breakfast cereal ahead of time before meal orders were taken. When food was given out I was told a 1K had requested it instead (I was Prem Ex at the time), I was floored. I wanted to say "would it kill him to eat the omelet, because it would literally kill me" but I restrained myself.
In any event, if you are that allergic, you should have considered bringing your own food aboard, so restraining yourself was appropriate.
Dec 1, 2012, 5:44 pm
#145
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
When did anyone say "not a MP member" in the posts you quoted? You keep trying to make your example more extreme by adding qualifiers that were completely absent from the posts you were responding to.
Dec 1, 2012, 5:54 pm
#146
Join Date: Jul 2005
Posts: 2,324
[Unduly personalized comments directed to other FT members deleted per FT Rules.]
I consider it a slight problem when I can't sit in my preferred seat without foregoing a hot breakfast. I'd hope nobody's expecting Chez Panisse, especially on United, but I think this was one where all the whining was justified.
I consider it a slight problem when I can't sit in my preferred seat without foregoing a hot breakfast. I'd hope nobody's expecting Chez Panisse, especially on United, but I think this was one where all the whining was justified.
Last edited by Ocn Vw 1K; Dec 1, 2012 at 9:01 pm Reason: See above note.
Dec 1, 2012, 5:59 pm
#147
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Very good advice. This is something I need to keep in mind in the future ^
Last edited by iluv2fly; Dec 2, 2012 at 12:12 am Reason: response to deleted post
Dec 1, 2012, 6:04 pm
#148
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
sUA had the same attitude when they implemented the sCO PDB procedure. Some FAs kept on bringing the Water and OJ tray and it took a few months for them to get over it.
The sCO crew who is not happy with the change will get over it in due time. Nobody likes change for most part.
The sCO crew who is not happy with the change will get over it in due time. Nobody likes change for most part.
Dec 1, 2012, 6:22 pm
#149
Join Date: Apr 2012
Location: NorCal
Programs: UA 1K [ex-GS],1+MM, SPG PLAT
Posts: 361
Isn't it sad we are excited to get back something we've had?
Dec 1, 2012, 7:08 pm
#150
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,693
So all meal choices are the same and none are worse than others? I bet if you are offered a choice of meals, you select one over the other, so there is a difference and you do have preferences. Or do you not eat anything on a plane? The discussion is about choices of food ON A PLANE. Eating at a restaurant or at home isn't an option at 30,000'.
Bad news on that bet....as posted elsewhere, I tell the FA I will take any of the choices available since you guys seem so passionate about the food and I find it marginal at best.
This discussion has gone as far as to say some choose their seat to assure their choice of meal.....which I find incredible.