Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
#181
Join Date: Mar 2003
Location: SAN
Programs: AS MVP 100K, Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,710
hm
Lot's of bickering IMHO about today's UA meal choices at F and who should choose first. Seriously. The choices are so bad, that most of us should really be focusing on that fact, instead on who should get the chicken or the pasta or the mystery meat first. Frankly, I don't care if I get any of them.
Just my 2c
Lot's of bickering IMHO about today's UA meal choices at F and who should choose first. Seriously. The choices are so bad, that most of us should really be focusing on that fact, instead on who should get the chicken or the pasta or the mystery meat first. Frankly, I don't care if I get any of them.
Just my 2c
But I have summed it up, and of course this is only my opinion, that the airline meal is one of the last remaining elements of "glamour" in first class now. It's the concept of being served. Service doesn't really exist on US carriers in the back of the plane anymore. So I think as Americans we just are thirsty for service and glamour. That's why upgrades are so important these days to so many travelers.
#182
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
OK. They are not--obviously--1Ks or GSs, because that would trump anyway. So yes, I guess they could be full fare F flyers of some lower status, but people that are regularly paying for full fare F are typically GS. Those who are not will be relatively uncommon. You're being a bit picky.
Also, it's very possible to be an elite who mostly buys F and still not make GS, especially for someone who only flies domestic routes. This is very common for work travel that allows F - one of the companies I used to work for had a ton of 1Ps who flew nothing but paid F on UA, and they never came anywhere close to GS consideration. And I'd be honestly embarrassed for UA if they were treating upgraded 1Ks better.
You seem to like recklessly throwing out the "overentitled" label on PMUA elites, but I'm sure you'll find many examples of what you feel to be "overentitled" elites with respect to certain policies/procedures on any given airline.
#183
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,117
If the system worked as its supposed to you might have a point but as many here have pointed out, you can earn 1K by spending MUCH less all year then a person who just buys one C or F international seat. I'm sorry but chances are a person paying over $10,000 for a ticket certainly deserves first choice or at the very least the same choice that a GS has.
As others have said, first choice or second it really doesn't matter. The food on planes is not something to get excited about, imo, even in Intl First.
#184
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
So, for Delta, you were a one-off flyer, which kinda makes my point here. You--sorry to say--are not worth as much to Delta as one of their high status members. You may have expected first choice, but in reality, Delta would be kind of foolish to give it to you over one of their Diamond members. I realize you have a different opinion on the matter and I have no intention in arguing about this issue, but that is the way I (and many others--and apparently now UA management) see it. A full fare F tix does not come with first choice of meal anymore. Fact.
Exactly.
Exactly.
#185
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
I just want provide a little fact on this thread.
On the FA paperwork there is a section that outlines cutormer status level
Then for each of the premimum cabins there is a list of all customers; their sear assignment, the status level, destination and a line to note drink and meal. There is also a section that lists United 1K in United Economy. There is nothing to denote fare basis.
On the FA paperwork there is a section that outlines cutormer status level
Then for each of the premimum cabins there is a list of all customers; their sear assignment, the status level, destination and a line to note drink and meal. There is also a section that lists United 1K in United Economy. There is nothing to denote fare basis.
Code:
Customer Status Level
GS Global Services *G Star Alliance Gold
1K 1K *S Star Alliance Silver
Plat Platinum PRPS Pass Rider Positive Space
Cold Gold PRSA Pass Rider Space Available
Silv SIlver
-----------------------United First Class Customers --------------------
Dest Drink Meal
2A Jones/David 1K*G SYD _______ __________
2K Smith/Michael *G SYD _______ __________
3C Naito/David Gold*G SYD _______ __________
3H Olsen/Samual GS*G SYD _______ __________
3K Paul/Richard SYD _______ __________
4C Jones/Kimberly *G SYD _______ __________
Now there is a good idea!
Last edited by iluv2fly; Dec 2, 2012 at 6:15 am Reason: merge
#186
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Since you think this benefit isn't a big deal, if you're in the last row of a C/F cabin and the FA comes to you first, are you going to say "just give me whatever is left after everyone else orders?"
#187
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,617
I was once on a flight where there were so many GS that I didn't get my choice. The world didn't end, my flight wasn't ruined, and I didn't demand compensation for that egregious slight. I understood the situation, and was fine with it, because I understood why United prioritized GS passengers over me.
Last edited by iluv2fly; Dec 2, 2012 at 6:17 am Reason: off-topic
#188
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 994
My opinion is that many of the PMUA flyers are/were over-entitled. Some of the views expressed by PMUA flyers on this thread and many other threads perfectly support my beliefs. I'm not sure what other conclusion one can reach with this evidence available for all to see?
#189
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
If US does to AA what CO did to UA, then maybe the tone will change quickly over there as well.
Recall the UA board was not like that pre-3/3. Sure, there were complaints here and there (some more significant than others), but the anti-company venom really started to fly on 3/3, which was, for all practical purposes, the end of United. I'm not saying that's bad, it's just a normal side effect when a company with tens of thousands of loyal, frequent customers with a history of taking care of them, stops doing so and begins to antagonize those customers instead.
#190
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I fly on AA a whole lot and there is no-where near the sense of gimme gimme gimme as there is on UA with some of the PMUA flyers. Even the tone on the FT boards is different. This morning I wake to see some PMUA folks on here are still seriously arguing that an upgraded 1K should get priority meal preference over an F passenger that paid for the service....yet you refer to me as being reckless?
#191
Join Date: Jan 2007
Programs: UA 1k
Posts: 507
Instead of reinstating prioritizing, why didn't UA add meal selection to their mobile app ?
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
#192
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Instead of reinstating prioritizing, why didn't UA add meal selection to their mobile app ?
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
With AA doing meal selection, I'd be surprised if UA weren't looking at it.
Look at their technology, though. This is probably something that would take a months to a year to implement.
Maybe meal priority is just their attempt at a quick-fix.
#193
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 994
Instead of reinstating prioritizing, why didn't UA add meal selection to their mobile app ?
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
Ideally selection could be done in time for everyone to get their choice, but if not it could prioritize for FA's.
Yes I know last minute upgrades would still have to choose, but could extend meal selection to the top five on the standby list.
#194
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
It's amusing that people keep saying this in this thread, but in reality every single one of you will indicate a preference. I can guarantee you do not tell the FA, "I'll take either one. I don't care which one I get".
#195
Join Date: Jun 2008
Location: Central Florida
Programs: MP 1K/Onepass Plat 1MM, SPG Plat, Marriott Plat
Posts: 562
Why can't we select our meal choice 24 hours in advance?
How tough can that be?
How tough can that be?