Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Dec 2, 2019, 2:05 am
#2416
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,220
The sitdown Polaris restaurant at SFO has great breakfast choices these days. The salmon fraiche toast and the blue crab Benedict (I have it without the hollandaise) are both excellent.
Dec 2, 2019, 4:33 am
#2417
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
OCedHrt which Polaris Lounge are you in? I am guessing it is the buffet if you are truly in a Polaris lounge and I agree the choices are not very appealing. Although as Kacee suggests it may also really be a UC.
The sitdown Polaris restaurant at SFO has great breakfast choices these days. The salmon fraiche toast and the blue crab Benedict (I have it without the hollandaise) are both excellent.
The sitdown Polaris restaurant at SFO has great breakfast choices these days. The salmon fraiche toast and the blue crab Benedict (I have it without the hollandaise) are both excellent.
That concept is flawed, because:
- not every airport has a Polaris lounge
- even if one does connect through an airport with a Polaris lounge, the connection would necessitate sufficient time for a visit
- it only works in one direction, as there's no Polaris lounges outside of USA (yet)
And by the way, for all you whiners complaining about Polaris in-flight meals, you should know that:
"
Restaurant-quality dining
We're proud to offer United Polaris customers a chef-designed, multi-course inflight dining experience. In collaboration with chefs from The Trotter Project, a nonprofit organization committed to mentoring and internship programs for youth interested in the culinary arts, United executive chefs created a menu that features fresh, seasonal ingredients and bold flavors from around the world. The dishes will rotate every month, so you'll continue to have new dishes to experience on board."https://www.united.com/ual/en/us/fly...t/polaris.html
Dec 2, 2019, 5:30 am
#2418
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,220
I read OCedHrt's comment as a facetious dig at the idea of [always] eating in the Polaris lounge before flight, and then not order the main course in-flight.
That concept is flawed, because:
- not every airport has a Polaris lounge
- even if one does connect through an airport with a Polaris lounge, the connection would necessitate sufficient time for a visit
- it only works in one direction, as there's no Polaris lounges outside of USA (yet)
And by the way, for all you whiners complaining about Polaris in-flight meals, you should know that:
"
https://www.united.com/ual/en/us/fly...t/polaris.html
That concept is flawed, because:
- not every airport has a Polaris lounge
- even if one does connect through an airport with a Polaris lounge, the connection would necessitate sufficient time for a visit
- it only works in one direction, as there's no Polaris lounges outside of USA (yet)
And by the way, for all you whiners complaining about Polaris in-flight meals, you should know that:
"
Restaurant-quality dining
We're proud to offer United Polaris customers a chef-designed, multi-course inflight dining experience. In collaboration with chefs from The Trotter Project, a nonprofit organization committed to mentoring and internship programs for youth interested in the culinary arts, United executive chefs created a menu that features fresh, seasonal ingredients and bold flavors from around the world. The dishes will rotate every month, so you'll continue to have new dishes to experience on board."https://www.united.com/ual/en/us/fly...t/polaris.html
🙄🙄 on the restaurant quality meals in Polaris. Very funny. I certainly understand that tastebuds are adversely impacted by altitude and looking forward to experiencing the restaurant quality meals from around the world. I am assuming they mean from six continents and not just North America.
Dec 2, 2019, 5:39 am
#2419
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
It was the "bold flavors" & "The dishes will rotate every month" that made me laugh most.
I am about to give up on worrying about their meal prioritizing and just say (as some already do): "Give me whatever makes it easy for you." as all the choices are all pretty much equally bad.
Dec 2, 2019, 6:33 am
#2420
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
No kidding!
It was the "bold flavors" & "The dishes will rotate every month" that made me laugh most.
I am about to give up on worrying about their meal prioritizing and just say (as some already do): "Give me whatever makes it easy for you." as all the choices are all pretty much equally bad.
It was the "bold flavors" & "The dishes will rotate every month" that made me laugh most.
I am about to give up on worrying about their meal prioritizing and just say (as some already do): "Give me whatever makes it easy for you." as all the choices are all pretty much equally bad.
Dec 2, 2019, 3:18 pm
#2421
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Even if that was the case, telling a passenger they can ask others for verification of status is very unprofessional.
They could have said something like, "There were only 5 Japanese meals" to emphasize the scarcity of it.
Where I am the Polaris lounge has one soup, cereal, fruits, and toast. That's it.
They could have said something like, "There were only 5 Japanese meals" to emphasize the scarcity of it.
Where I am the Polaris lounge has one soup, cereal, fruits, and toast. That's it.
Nov 1, 2023, 11:11 pm
#2422
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
This is an archive thread, the active thread is
Current UA Process for Prioritizing Meal Orders in Premium Cabins
WineCountryUA
UA coModerator
Current UA Process for Prioritizing Meal Orders in Premium Cabins
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Jan 29, 2024 at 11:29 pm