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Current UA Process for Prioritizing Meal Orders in Premium Cabins

Current UA Process for Prioritizing Meal Orders in Premium Cabins

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Old Nov 28, 19, 4:15 am   -   Wikipost
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Last edit by: WineCountryUA
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Previous thread: Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]

As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:

1. Global Services
2. Premier 1K
3. All other revenue passengers (no difference between $$$ or mileage or upgraders)
4. Nonrevs

This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.

Post #30 of previous thread
Originally Posted by UA Insider View Post
Hi everyone,

As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.

As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.

-UA Insider
Originally Posted by UA Insider View Post
Originally Posted by UA-NYC View Post
Thanks! Is it still GS, then 1K, then everyone else front to back? As in, 1K hasn't been pulled from priority as some FAs have told us?
Hi, UA-NYC,

Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.

-UA Insider
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Old Jan 22, 15, 6:55 am
  #1  
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Current UA Process for Prioritizing Meal Orders in Premium Cabins

I'm sitting on the Thursday early morning TPA-ORD flight. 11 of 12 upgrades cleared, leaving only 2F missing from the upgrade list. After taking all of the orders and returning to the galley to prioritize, two people didn't get a meal choice--the breakfast muffin. One of them was 2F. This is TPA, so I'm pretty sure we didn't leave with 10 1Ks.

But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!

(I will say that the FA on this flight was otherwise fantastic--the service was very very good.)
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Old Jan 22, 15, 6:59 am
  #2  
 
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Originally Posted by TomA View Post
I'm sitting on the Thursday early morning TPA-ORD flight. 11 of 12 upgrades cleared, leaving only 2F missing from the upgrade list. After taking all of the orders and returning to the galley to prioritize, two people didn't get a meal choice--the breakfast muffin. One of them was 2F. This is TPA, so I'm pretty sure we didn't leave with 10 1Ks.

But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!

(I will say that the FA on this flight was otherwise fantastic--the service was very very good.)
TPA or not, you'd be surprised. I had the early TPA-EWR yesterday and had no problem clearing at T-96. One of my coworkers had the 8am TPA-DEN and missed the upgrade by a wide margin as a 1K.

So, 10 1Ks isn't unfathomable.

As for the McMuffin for the pilot ... No comment, other than I think UA should load crew meals. But that's why I'm not CEO of UA.
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Old Jan 22, 15, 7:13 am
  #3  
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Possible, but I checked the upgrade list when we boarded and only 2 pax didn't clear. I'd say Y is only 30% capacity though.

Yeah I don't know what's up with TPA-DEN. It's always jammed in F. Even today. I checked it too as I could have connected in either city to JAC. Maybe some people trying to use GPUs on that Dreamliner to NRT?

Last edited by TomA; Jan 22, 15 at 7:18 am
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Old Jan 22, 15, 7:17 am
  #4  
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Paid F does not show on the CO manifests.
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Old Jan 22, 15, 7:24 am
  #5  
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Ah, true. So likely just a one-off F pax. He's a big guy, so I'm sure that's it. Still she likely prioritized all of the elites, unless the entire cabin was 1Ks.
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Old Jan 22, 15, 7:36 am
  #6  
 
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Originally Posted by TomA View Post
But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!
Pilot food is different catering than passenger food.

The pilot meals just happened to have the same muffin as the passenger food that day. Coincidences have happened before. Pilot meals tend to be more substantial than passenger meals.
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Old Jan 22, 15, 9:21 am
  #7  
 
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Originally Posted by bmwe92fan View Post
Yes, or just lazy/ignorant.

On a recent TPAC flight I was asked what I wanted and told that sorry it was gone. I just decided to eat nothing then and they were fine with that. I've never played the GS card and never will. At the end of the flight the purser came up to see me to thank me for the gift (I always bring something for the FA's - especially out of NRT - they love Nagasaki Castella and easy to get at NRT) - and then apologized profusely for the meal screw-up... I was glad that I didn't make a big deal about the meal - I am sure that the FA was given an "education" though - as they are supposed to be the most senior in the system!
I was 2 for 2 on this issue a few days ago (SIN-NRT, NRT-ORD). They both knew I was GS but said that they ran out of my first choice and apologized. I didn't make a fuss about it but was surprised that they told me this.
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Old Jan 22, 15, 9:50 am
  #8  
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Originally Posted by warreng24 View Post
Pilot food is different catering than passenger food.

The pilot meals just happened to have the same muffin as the passenger food that day. Coincidences have happened before. Pilot meals tend to be more substantial than passenger meals.
The cooks must have been lazy today. They were exactly the same in both cases, but on a different tray. One was muffin and fruit the other cereal and fruit.
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Old Jan 22, 15, 3:14 pm
  #9  
 
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The pilots have a few choices for meals (8-12 choices) that are selected a few days prior to the origination of the pairing.

Rarely do both of us eat the same thing...
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Old Jan 22, 15, 6:12 pm
  #10  
Liz
 
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Originally Posted by TomA View Post
I'm sitting on the Thursday early morning TPA-ORD flight. 11 of 12 upgrades cleared, leaving only 2F missing from the upgrade list. After taking all of the orders and returning to the galley to prioritize, two people didn't get a meal choice--the breakfast muffin. One of them was 2F. This is TPA, so I'm pretty sure we didn't leave with 10 1Ks.

But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!

(I will say that the FA on this flight was otherwise fantastic--the service was very very good.)
The pilot and FA meals often mimic the pax meals, especially at outstations. (I've been accused before of "stealing" a pax meal choice, when it was my crew meal, it's quite uncomfortable.)
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Old Jan 23, 15, 12:54 am
  #11  
 
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Originally Posted by warreng24 View Post
Pilot food is different catering than passenger food.

The pilot meals just happened to have the same muffin as the passenger food that day. Coincidences have happened before. Pilot meals tend to be more substantial than passenger meals.
And per their contact pilots can select SPML's not normally available to the passengers. Can you imagine eating the chicken wrap 3x a day!?
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Old Jan 24, 15, 7:52 pm
  #12  
 
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Last few flights I've been on and even in the back of the F cabin I've been given two choices. Today she seemed to take GS/1K orders first and then the rest of the cabin. I was in 5A. She took my order and then went to the other side of the aircraft to 5F and then came back to take 5B's order where he wasn't given a choice. The FA was fantastic and checked on us multiple times during the flight. I like that they prioritize GS and 1K. It's nice having a choice and not having to sit in the front couple rows. lol, I can't imagine eating the chicken wrap every day!
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Old Jan 24, 15, 7:57 pm
  #13  
 
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I had the most interesting order taking this week. The FA, after all pax boarded, basically said, "attention all first class passengers."

He then proceeded to say here are the meal choices. If you want A, raise your hand, if you want B, raise your hand. Meal ordering completed in 10 seconds. Though, kind of sucked when they delivered the meal and then had to ask me what I wanted to drink later - kind of defeated that meal order process.
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Old Jan 24, 15, 11:14 pm
  #14  
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Why can't they just go front to back and prioritize!!!???
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Old Jan 24, 15, 11:43 pm
  #15  
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Originally Posted by Liz View Post
Why can't they just go front to back and prioritize!!!???
^ From your mouth to God's ear!
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