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Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]

Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]

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Old May 17, 15, 5:27 am   -   Wikipost
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As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:

1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs

This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.

Post #30
Originally Posted by UA Insider View Post
Hi everyone,

As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.

As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.

-UA Insider
Originally Posted by UA Insider View Post
Originally Posted by UA-NYC View Post
Thanks! Is it still GS, then 1K, then everyone else front to back? As in, 1K hasn't been pulled from priority as some FAs have told us?
Hi, UA-NYC,

Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.

-UA Insider
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Old Nov 30, 12, 12:35 pm
  #1  
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Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]

Apparently FAs received an email that starting today 1K meal orders are supposed to be prioritized. Don't have further details. The "CO" FA that was telling another FA wasn't too happy about it.
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Old Nov 30, 12, 12:39 pm
  #2  
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A big ^^^ if true!
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Old Nov 30, 12, 12:41 pm
  #3  
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A change I'll like, if true! I can go back to my favorite row on a 757 now.
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Old Nov 30, 12, 12:42 pm
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Is the manifest showing elite status now? I think I recall that was added a few months back?

Do the CO FAs understand how the pmUA FAs did this by asking for "first choice" and taking the list back to the galley to sort it out? Rather than just ignoring the now out of stock selection when getting to the higher rows?
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Old Nov 30, 12, 12:42 pm
  #5  
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About time ^ Maybe somebody is realizing that not all elites should be equal?

Originally Posted by Pat89339 View Post
A change I'll like, if true! I can go back to my favorite row on a 757 now.

+1

Looking forward to my favorite seat: 6A
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Old Nov 30, 12, 12:44 pm
  #6  
 
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That's great. I haven't missed a meal choice yet this year, but this is still good news!
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Old Nov 30, 12, 12:54 pm
  #7  
 
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Adding my +1 if true.

I think the pmCO FA's will be the slowest to adopt this so expect inconsistent service for a while.

-RM
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Old Nov 30, 12, 1:02 pm
  #8  
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I just hope they will give priority to full fare customers over 1Ks. Even if that results in me not getting my meal choice.

I feel sorry for the FAs due to the much larger FF base and how will they determine who gets their choice when the entire cabin is filled with full fare customers, GS, and 1Ks?
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Old Nov 30, 12, 1:04 pm
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Yay, another clawback backtrack to celebrate. We're back where we used to be!

Originally Posted by dmodemd View Post
Is the manifest showing elite status now? I think I recall that was added a few months back?
Yes.
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Old Nov 30, 12, 1:06 pm
  #10  
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The star system worked well.

GS ****
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Old Nov 30, 12, 1:06 pm
  #11  
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Originally Posted by GoAmtrak View Post
Yay, another clawback backtrack to celebrate. We're back where we used to be!
Indeed.

Maybe after a couple more years, the place will be back to where it once was.
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Old Nov 30, 12, 1:12 pm
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Originally Posted by Pat89339 View Post
A change I'll like, if true! I can go back to my favorite row on a 757 now.
While I would be very happy to see it return, if true. I'm not going to sing the praises of this airline for giving me back something I already had before this stupid merger...
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Old Nov 30, 12, 1:13 pm
  #13  
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Originally Posted by channa View Post
Maybe after a couple more years, the place will be back to where it once was.
Rar!
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Old Nov 30, 12, 1:14 pm
  #14  
 
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Originally Posted by golfingboy View Post
I feel sorry for the FAs due to the much larger FF base and how will they determine who gets their choice when the entire cabin is filled with full fare customers, GS, and 1Ks?
I think their task will be much easier after Feb 1, 2013 and all the people that didn't re-qualify (because they went elsewhere) are off the elite list.
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Old Nov 30, 12, 1:17 pm
  #15  
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Originally Posted by golfingboy View Post
I just hope they will give priority to full fare customers over 1Ks. Even if that results in me not getting my meal choice.

I feel sorry for the FAs due to the much larger FF base and how will they determine who gets their choice when the entire cabin is filled with full fare customers, GS, and 1Ks?
FF=1K in the PMUA days - a fair compromise

Who says that the F cabin is full of those pax these days? I bet there are fewer now due to YBs, TODs, cheap V-ups and the like
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