200 UA passengers stranded for three days in PVG
Jul 16, 2012, 9:14 am
#61
Join Date: Jan 2006
Location: Anywhere and Everywhere
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Posts: 622
Anyone that went through the horror, can tell us what happen?
Did you get rebooked on another airline?
Did you leave the airport (what type of visa) and what type of visa?
Did UA put you up in hotel?
What is your elite status?
Did you get rebooked on another airline?
Did you leave the airport (what type of visa) and what type of visa?
Did UA put you up in hotel?
What is your elite status?
Jul 16, 2012, 9:16 am
#62
Join Date: May 2009
Location: ATL
Posts: 516
My wife and daughter was stranded at NRT at the moment as their NRT-ORD on 7/14 was cancelled. My experience with the new UA suggested that the agent tried their best to build road blockers if you try to rebook an alternative routes. They gave me all kinds of excuses and kept saying it is not allowed, no matter what I found.
Seems like it really depends on what agent you talk to.
Then the DL flight was delayed from 21:30 until 00:50.
Jul 16, 2012, 9:24 am
#64
Join Date: Jul 2008
Location: NY
Programs: UA Plat (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 430
Good questions and the whole story is strange to me, UA has several flights daily from PVG to the States (SFO, ORD, LAX, EWR). If there was a big problem with the plane, they should have been putting people on alternate flights and getting them back into the US.
Jul 16, 2012, 9:32 am
#65
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
American Sheeple vs. Chinese Strength
One thing above all else struck me in this story. How sheep-like Americans have become. The passengers were obviously being screwed here. Yet the only ones that seemed willing to fight back and stand up to authority were the Chinese! Isn't this the ultimate paradox? Passengers from and open and free democracy sit like sheep and just take it. Passengers from a communist dominated country fight back and rail against the machine!
Amazing. That is the real story here.
Amazing. That is the real story here.
Jul 16, 2012, 9:35 am
#66
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CNN is reporting that the passengers spent three days in the airport.
Jul 16, 2012, 10:00 am
#67
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For those who missed the GMA segment:
http://gma.yahoo.com/united-passenge...opstories.html
There is simply no excuse for this - none. Over the course of 1-2 days, all of these folks could have been accommodated on other airlines, or UA could have chartered a flight from another carrier. Three days is simply inexcusable.
It's telling that Chinese passengers started fighting back while American passengers stood there and took this - but if these incidents keep occurring, things are going to start getting violent at the airport. What will it take to get airlines to start prioritizing these cases - 200 people ripping the interior of your airplane to pieces causing millions in damage and beating your airport staff unconscious?
http://gma.yahoo.com/united-passenge...opstories.html
There is simply no excuse for this - none. Over the course of 1-2 days, all of these folks could have been accommodated on other airlines, or UA could have chartered a flight from another carrier. Three days is simply inexcusable.
It's telling that Chinese passengers started fighting back while American passengers stood there and took this - but if these incidents keep occurring, things are going to start getting violent at the airport. What will it take to get airlines to start prioritizing these cases - 200 people ripping the interior of your airplane to pieces causing millions in damage and beating your airport staff unconscious?
Jul 16, 2012, 10:07 am
#68
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
One thing above all else struck me in this story. How sheep-like Americans have become. The passengers were obviously being screwed here. Yet the only ones that seemed willing to fight back and stand up to authority were the Chinese! Isn't this the ultimate paradox? Passengers from and open and free democracy sit like sheep and just take it. Passengers from a communist dominated country fight back and rail against the machine!
Amazing. That is the real story here.
Amazing. That is the real story here.
Jul 16, 2012, 10:14 am
#69
Join Date: Dec 2003
Location: Shared Troll
Programs: The Marina. Comic Relief. UA 1K and 1MM. MacBook Pro.
Posts: 1,913
One thing above all else struck me in this story. How sheep-like Americans have become. The passengers were obviously being screwed here. Yet the only ones that seemed willing to fight back and stand up to authority were the Chinese! Isn't this the ultimate paradox? Passengers from and open and free democracy sit like sheep and just take it. Passengers from a communist dominated country fight back and rail against the machine!
Amazing. That is the real story here.
Amazing. That is the real story here.
http://www.youtube.com/watch?v=xbVw7...layer_embedded
Jul 16, 2012, 10:42 am
#71
Join Date: Aug 2009
Location: between SFO & SJC
Programs: UA 1MM (and no longer flying much)
Posts: 777
Utterly inexcusable.
Jul 16, 2012, 10:49 am
#72
Join Date: May 2011
Posts: 5,814
Just a thought: if the issue is getting the parts to the right place, clearing customs, etc, then the moment it was clear that the plane had a mechanical problem that would take days to fix, UA should have begun rebooking pax onto other flights, other airlines, etc.
Utterly inexcusable.
Utterly inexcusable.
.
Jul 16, 2012, 10:52 am
#74
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 818
I just shake my head in disbelief.
It's not like the personnel over there weren't talking to decision makers over here. I guess the decision made here was, to strand them over there.
My oh my! A costly poor decision(s).
It's not like the personnel over there weren't talking to decision makers over here. I guess the decision made here was, to strand them over there.
My oh my! A costly poor decision(s).
Jul 16, 2012, 11:05 am
#75
Join Date: May 2006
Location: SAN
Programs: UA lifetime gold, 1.8MM; Marriott lifetime Titanium
Posts: 494
This is simply appalling and this company will fail with management making these decisions. I'm glad GMA picked it up and I hope that they start picking up all of the issues that COdbaUA has introduced.