200 UA passengers stranded for three days in PVG
 

200 passengers stranded for three days in Shanghai, hope to leave on Saturday. Wow.

The best part of the story:

http://finance.yahoo.com/news/united...220013020.html

Yes, fixing a plane in Shanghai is really difficult. It's not like PVG ever sees 777s. :D

LOL!

I guess the new operational measures to fix this mess are working... -not

If they can't even get domestic routes to work these days, how are supposed to get things fixed in Asia?
On Wednesday they cancelled a 757 ORD-SAN causing tons of forced overnights and most West Coast flights were full in both cabins. Next morning with a huge wait list already they cancelled the next ORD-SAN flight :rolleyes: It was a huge mess and considering they cancelled the first flight 20 hours before departure, it was clearly an operational decision as well.
Honestly, if they can't even run normal operations out of the largest hub for 2 days in a row w/o any weather issues, how do you expect them to fix planes in PVG :confused:

We should call the stranded passengers and let them know that the SVP of Customer experience thinks 90% of the problems are solved.

They must have just experienced a glitch....

:rolleyes:

Can we have the military send in a plane to get them? :D

Ouch! But right on the mark...

At least 90% of passengers arrive at their destinations within 72 hours of the originally scheduled time, so what are you complaining about? :p

At least UA had the decency to strand the pax in Shanghai! Midway, Yellowknife, Cold Bay or Shemya probably would have been far less thoughtful. ;)

I doubt United cares about petty problems passengers have. After all, they are just passengers.

overentitled passengers that is.

Oh wait, maybe every passengers is in fact entitled to at least 12 irops per year on UA ... must be an unwritten rule.

The smart thing to do - although UA seems only creative these days with comming up with not smart things to do - would have been to have the crew fly the plane and pax 1/2 way, that is to ANC, assuming that they had the work hours to do so which I suspect that they had and concurrently positioned a relief flight crew at ANC to take over the aircraft and continue to Newark. If there wasn't enough time to fly the crew in on a scheduled commerical flight then have them fly up there on a corporate jet which the PVG-ANC crew could then fly home once they slept. But it has been a long time since I have seen creativity come to operations.

And the irony is United outsourced maintenance of its 777 airframes to a Chinese company 2 years ago if the mechanic's union is to be believed.... you'd think they could get those things fixed quicker in Asia than the USA.

Why wouldn't they just cancel the flight and rebook people on other flights?

I bet the RDMs the M+ members earned will be clawed back in a couple of weeks because they didn't fly on the original ticketed date.