FWIW, I have noticed a pattern with the posting of multi-segment trips. For two weeks in a row the 2nd segment posted fine but the 1st does not appear.

I am on 592 LAX-JFK on March 23. I put in for upgrade (regional) when I booked the flight a few weeks ago. It has been showing waitlisted since. Yesterday I noted that the flight was now showing RN9 but I was still showing waitlisted. I called the 1k desk to see what was going on. I was told that indeed there was upgrade seats in Business available but she could not manually upgrade me because it was automated. okay I said. I got up this morning to check and I am still waitlisted, yet the fare codes are still showing RN9.

Is this a computer issue or is something else going on. I am aware that there may be other pax ahead of me on the upgrade list (no way of knowing, I guess) but if that was the case those should be clearing and at some point the upgrades would be gone and not continuing to show at least 9 upgrade seats available.

i have the same issue for a flight on March 23. I have been waitlisted since booking when I used a regional for upgrade. Yesterday and still today RN9 is listed but no upgrades seem to be going anywhere - certainly not to me. I called 1K desk she acknowledged that there was upgrade space available but she could not upgrade me manually. Said to wait for the system to work automatically. 24 hours later, still no joy and fare code still showing RN9

PM your PNR to UA Insider -- it might be a case where the EUA system is stuck.

What does it mean when people say "PM" united airlines?

I just had one of these. Had waitlisted my brother for an upgrade with an RPU. I noticed this morning that the flight had gone R1 but he was still not cleared. Called and the agent said they had been told that sweeps did this and they couldn't intervene. I told her that was wrong since if I was applying the upgrade right this instant it would clear immediately so how could an existing waitlist not. So I had her remove the upgrade request from the record and then reapply it and, of course, it cleared immediately. This is ridiculous - and it's not about jumping queues. If anyone can come along and upgrade against R space instantly then there is no excuse for any uncleared upgrade to be pending against that space.

So - suggestion - if you find yourself in this situation have the agent remove the RPU (or GPU) and reapply it. Only problem is that you probably can't do this if it is a multileg upgrade where some leg has already cleared (not sure). It really is absurd that in 2012 you need people watching an automated system constantly to make it work. I have developed this silly habit of doing a morning scan of all the future reservations in my account for "events" - and I have 11 PNRs currently there. I never had this habit with the old systems.

They are referring to sending a private mail (PM) to UAInsider (UA's rep here on FT)

Lurker

You also may want to subscribe to ExpertFlyer where the polling of upgradable space takes place multiple times during each day.

How do I send a PM to the UAInsider? Do I use "UAInsider"?

On the upper right hand corner of the FT page (under 'Welcome, JWongInSF'), you'll see 'private messages' -- click on that & then you'll be able to 'compose' a private message! Yes, put in UA Insider in the 'TO' space!

Left click on their name in a post (try the one that starts this thread).

Also, have a look at This page - It will help you to avoid asking procedural things on threads devoted to other topics.

BTW - A belated welcome to FT JWonginSF

Lurker

Don't get confused with PMUA = that is in reference to United Airlines before the merger.

I fly across a boarder at least once a month. This should not be an issue. Indeed, I scanned my passport in a PMCO kiosk last month to print out a PMUA BP.

In RIC. Flight oversold. Poor GA has not received training on how to work with oversold situation!!!

Hmmmm ... i may be over-extrapolating here, but: pre-3/3, did OP elite members get the 500-mile minimum credit on US flights, even if the actual miles were lower? (MP members got actual, even elites ... I spent a LOT of time confirming the old MP rules on this -- "US determines miles awarded".)

I've done literally hundreds of connecting flights between SBY and PHL on US over the years ... if that's the case, as a PMUA 1K I'd wager that my Lifetime miles are >50k lower than they would have been if I were a PMCO Platinum.

Yes they did.

http://web.archive.org/web/201011081...48E&ItemId=308

However, they should've been readjusted on 1/1/2012 during the lifetime recalculation (assuming you were an elite at that time).