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March 3rd, 2012 System Integration Master Thread (PSS)

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March 3rd, 2012 System Integration Master Thread (PSS)

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Old Mar 19, 2012 | 8:07 am
  #2296  
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Originally Posted by Fredd
We're in Europe and just received BPs in e-mails from UA for our flights tomorrow.

We had not checked in online.

Is this the new standard procedure?
I was in Paris last week and received the following: "Thank you for choosing Auto Check-in for your upcoming United Airlines flight. Unfortunately, we are unable to provide your boarding passes at this time.

Please complete your check-in at the airport on your day of departure. We apologize for this inconvenience."

I wasn't aware I'd chosen auto-check in, though I would have been fine with it. I checked in online a few minutes later, no problem (except for the vanishing upgrade list.)
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Old Mar 19, 2012 | 8:17 am
  #2297  
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Originally Posted by Fredd
We're in Europe and just received BPs in e-mails from UA for our flights tomorrow.

We had not checked in online.

Is this the new standard procedure?
Is it the return of a round-trip? When you check in for the outbound of a round-trip, I think there's a checkbox to automatically try to check you in for the return 24 hours beforehand.
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Old Mar 19, 2012 | 8:19 am
  #2298  
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Two flights (one from 3/4, one from 3/7) have not posted.

I went online and entered the ticket numbers.
For the 3/4 flight (PAID M fare), the site told me the "fare class is not eligible for MileagePlus miles."

For the 3/7 flight (PAID B fare) - first flight of an itinerary in which the second segment HAS posted, I got the message "This ticket number can not be verified. Please return to Mileage Credit Request and enter a valid ticket number. Or you may contact the MileagePlus Service Center at 1-800-421-4655."

I am NOT calling MP. Last time I was on hold for 75 minutes to try and get back a CR1 that "disappeared" in the merger.

So, what else can I do? E-mail UAInsider?
Just wait a few weeks and hope it all gets sorted out?

I am really trying to be patient, but my experiences since the merger have been exceptionally frustrating.
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Old Mar 19, 2012 | 9:30 am
  #2299  
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Originally Posted by rob_flies_ua
Is it the return of a round-trip? When you check in for the outbound of a round-trip, I think there's a checkbox to automatically try to check you in for the return 24 hours beforehand.
I used this feature two weeks ago. Really convenient.
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Old Mar 19, 2012 | 9:46 am
  #2300  
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Originally Posted by LAXOGG
I used this feature two weeks ago. Really convenient.
I normally use it, but will take a pass on using it with my flights this week as I'd like to see what TOD offer I'm inevitably going to get
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Old Mar 19, 2012 | 11:00 am
  #2301  
 
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I just noticed the Baggage Fee Exception information is missing from the checked baggage fee page.

http://pss.united.com/CMS/en-US/trav...edBaggage.aspx
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Old Mar 19, 2012 | 11:11 am
  #2302  
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Originally Posted by Fredd
We're in Europe and just received BPs in e-mails from UA for our flights tomorrow.

We had not checked in online.

Is this the new standard procedure?
If this is the return leg and at checking in for the initial outbound flight the checkbox for automatically checking in for remaining flights was selected -- this would be the standard procedure. This was a pre-existing feature of the CO.com site.

You have the option of selecting multiple ways to receive the BP.

***looks like I just repeated what Alpha Golf (and then others) posted in http://www.flyertalk.com/forum/18229054-post2297.html

Last edited by WineCountryUA; Mar 19, 2012 at 11:16 am
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Old Mar 19, 2012 | 11:23 am
  #2303  
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Originally Posted by gfowler-ord-1k
More...
United flight 1183 CLE-ORD on 7MAR delayed
debido al control de trfico areo.
Departure time now 21:00 desde la sala C16.
Arrival time now 21:26.

United flight 1183 CLE-ORD on 7MAR delayed
debido al control de trfico areo.
Departure time now 19:20 desde la sala C16.
Arrival time now 19:46.

Flight UA1574/14MAR from ORD gate B4 programado para salir a las 12:05 and arrive into EWR at 15:33.
When checking post-March 3 profile information, some people (including myself) noticed that the language preferences switched for us.

You can change it at this link:
Regional and Langauge Preferences

[Long way around to get to this page, in case it doesn't work: from the "My Account" page, navigate to "Manage Profile" (gray box), then scroll down to "Regional Preferences" and check the language listed there. You can then click the link to edit "Regional and Language Preferences."]

Last edited by ianmanka; Mar 19, 2012 at 2:36 pm Reason: typo
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Old Mar 19, 2012 | 11:25 am
  #2304  
 
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There's a small security bug with the new website:

httpS://www.united.com forwards to http://pss.united.com rather than https://pss.united.com
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Old Mar 19, 2012 | 12:11 pm
  #2305  
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Originally Posted by alex_b
Is anyone else seeing incorrect postings of Air Canada mileage?

I have two flights posted as:
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
3/7/2012 Air Canada 7734L
Ottawa-New York (LGA) L / L 329 329 1
3/6/2012 Air Canada 7731L
New York (LGA)-Ottawa L / L 329 329 1

This appears to have 3 issues:
- No minimum 500 mile credit despite being Platinum
- No premier miles
- Premier segments haven't added to my total
What was the operator and fare class? If I read your post right it looks like the flight numbers were 7734 and 7731 and they were L fares. If a code share it may not have been Air Canada but a partner so accrual rules may be different. If was actually Air Canada metal and L fares you should have gotten the 500 minimum and PQM/PQS.
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Old Mar 19, 2012 | 12:12 pm
  #2306  
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Originally Posted by ianmanka
When checking post-March 3 profile information, some people (including myself) noticed that the language preferences switched for us....
Thanks, that must have been it, mine was switched to Spanish. Although the messages I quoted were in "Spanglish"
.
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Old Mar 19, 2012 | 12:19 pm
  #2307  
 
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Originally Posted by UA-NYC
I normally use it, but will take a pass on using it with my flights this week as I'd like to see what TOD offer I'm inevitably going to get
Do Both! The Auto gives you the best time stamp for the upgrade tiebreaker,
And just reprint your boarding pass once at the airport for the best TOD's!
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Old Mar 19, 2012 | 12:48 pm
  #2308  
 
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Originally Posted by Baze
What was the operator and fare class? If I read your post right it looks like the flight numbers were 7734 and 7731 and they were L fares. If a code share it may not have been Air Canada but a partner so accrual rules may be different. If was actually Air Canada metal and L fares you should have gotten the 500 minimum and PQM/PQS.
Phoned Mileage Plus and confirmed it was an error and they have now fixed the 500 minimum, Platinum bonus, PQM accrual and PQS accrual (which has posted as negative). I hope this isn't an indication of things to come, I have better things to do than spend 30 mins on the phone to fix a system error.
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Old Mar 19, 2012 | 2:02 pm
  #2309  
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Electronic travel certificates. Certificates are now redeemable on united.com. One case worth noting - certificates still cannot be redeemed online when the total price of the ticket is less than the value of the certificate (Resolved)
Not resolved. I had a $500 CO ETC from Feb. Used it online for a $154 flight and the website handled it as normal. Got the email, wait for ticketing etc. But then the reservation page gave an error "This reservation is not ticketed. Complete this purchase now." An agent saw there was no ETC pin, and attached it, the flight ticketed right away. But the ETC then showed the price of the ticket was deducted twice.

Now I have an agent painfully trying to fix it. Get your programmers to set up a tool to transfer ETCs to travel bank. The travel bank actually works.
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Old Mar 19, 2012 | 2:08 pm
  #2310  
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Originally Posted by Fredd
We're in Europe and just received BPs in e-mails from UA for our flights tomorrow.

We had not checked in online.

Is this the new standard procedure?
Originally Posted by Silver Fox
I am sure it is bound to be a screw-up. Have you tried logging in to see what your status shows online?
Originally Posted by Fredd
Good idea. ^ No, we can't find any indication that we're checked in, just the usual "ticketed and confirmed" as per other future reservations. Of course, we're not as familiar with the new site as we were with the former UA site.
We're not seated together on one leg IAD-ORD. The config changed from 767 to 757 and I'm unable to move my seat online anywhere else in the F cabin.

I sense it's going to be a long 19 hours of flying tomorrow.
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