Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
May 16, 2018, 9:48 am
#616
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
May 16, 2018, 1:01 pm
#617
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
May 30, 2018, 8:53 am
#618
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
So I think early 2018 is technically over? What's up United?
Jun 6, 2018, 12:40 am
#620
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Does United read what it writes and posts?
How can a web page be "unavailable for maintenance"? They haven't figured out how to make it available for maintenance since 2017?
And this "notice" has been posted for months now - "early 2018" - yeah, right.
David
And this "notice" has been posted for months now - "early 2018" - yeah, right.
David
Jun 6, 2018, 1:43 am
#621
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Jun 19, 2018, 10:40 am
#622
Join Date: Sep 2005
Posts: 760
Searched, but couldn't find an answer.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
Jun 19, 2018, 12:12 pm
#623
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,464
Searched, but couldn't find an answer.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
Jun 19, 2018, 12:32 pm
#624
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Searched, but couldn't find an answer.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
I want to use my TravelBank funds ($200 for AMEX Plat reimbursement) to book a reservation for two people. If within the 24 hours post-booking, I need to cancel one of the passengers, does the refund go back to the credit card or TravelBank?
For example - ticket costs $200/person x 2 passengers = $400. Use $200 TravelBank + $200 credit card payment.
If I need to cancel one passenger within 24 hours of booking, what happens?
1.) $200 back to credit card,
2.) $200 back to TravelBank, or
3.) Split $100 back to credit card and $100 back to TravelBank?
Thank you for your help.
Jul 24, 2018, 2:33 pm
#625
Join Date: Dec 2007
Location: SFO
Programs: UA 1K and MM
Posts: 174
United.com Club: How long for credit to show up??
Anyone here a member of united.com club that you pay $25 for and then get back $5 in booking credits for each flight you book after travel is completed? Is it the same time that the flight shows up in your MP account? I have a flight that was booked and its appeared in my mileage account but its not showing up in the travel bank balance activity.
Jul 24, 2018, 2:45 pm
#626
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
IME, it usually appears within 24 hours of the flight posting. However, if the flight was rebooked or other irrops had occur, a few times you need to manually request credit.
for missing credit
for missing credit
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Also [email protected] which is web support.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
Jul 24, 2018, 3:15 pm
#627
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Jul 24, 2018, 3:41 pm
#628
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Any way to tell which tickets posted? I flew about 5 PNRs in the past few months but only see $15...
Jul 24, 2018, 3:59 pm
#629
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
it tells you the route and the date of the trip in the details for each posting. On a round trip/multi-city, it uses the origin/destination of the outbound, and appears once you’ve flown the outbound.
Jul 24, 2018, 4:12 pm
#630
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
TravelBank CC now being offered...
FYI/FWIW, UA and Chase are now offering a TravelBank CC: https://bit.ly/2uMJB8f (just got the e-mail ad)
David
David