Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Apr 5, 2018, 8:02 am
#586
Join Date: Mar 2011
Posts: 203
Travel Bank funds now have EXPIRATION DATES
It looks like as of today, Travel Bank funds now EXPIRE. By my rough calculations based on the expiration date provided for my balance, it's 4 years and 6 months from the date of the last Travel Bank credit. Or maybe that is just for the initial expiration date and funds expire based on the date they were earned/deposited. Not great news, but the time frame should be sufficient for most to use their balances.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Apr 5, 2018, 8:26 am
#587
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
It looks like as of today, Travel Bank funds now EXPIRE. By my rough calculations based on the expiration date provided for my balance, it's 4 years and 6 months from the date of the last Travel Bank credit. Or maybe that is just for the initial expiration date and funds expire based on the date they were earned/deposited. Not great news, but the time frame should be sufficient for most to use their balances.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Apr 5, 2018, 8:41 am
#588
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
My last entry was 7 Dec 2017 and expiration date is 31 Dec 2019; roughly 2 years from last entry date.
Apr 5, 2018, 9:37 am
#589
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,888
My expiration is 1/31/2022, and my last transaction was late Nov. last year (I can't recall using any funds since then).Interestingly enough, there is an info. bubble next to the expiration date on the summary screen, and rolling over it makes visible the following text:
Going into my balance details though, says it all expires on the date above. Maybe there's been a change in T&Cs. I see a note that it expires after 18 months of inactivity, but I swear somewhere (maybe in T&Cs, maybe in FAQs somewhere), that it used to specify expired funds would be put into an ETC. Also a note now, I think its new, about a credit for 'certain US taxes', which is obviously related to the refunds folks have been receiving recently.
Interestingly enough, there is an info. bubble next to the expiration date on the summary screen, and rolling over it makes visible the following text:
Balance expiration date
Balance expiration date
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount
Apr 5, 2018, 9:40 am
#590
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
It looks like as of today, Travel Bank funds now EXPIRE. By my rough calculations based on the expiration date provided for my balance, it's 4 years and 6 months from the date of the last Travel Bank credit. Or maybe that is just for the initial expiration date and funds expire based on the date they were earned/deposited. Not great news, but the time frame should be sufficient for most to use their balances.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Perhaps this indicates some update coming on the Gift Registry in the near future as well... but I wouldn't hold my breath.
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
Apr 5, 2018, 9:53 am
#591
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,888
Interestingly enough, my wife’s expiration is 3/31/2020, with her last post from her Travelbank CC at the end of March.
Not it sure why I would have have much more time from my last transaction (4*•+ years) while my wife’s is just 2. Only thing I can think of is her account is new - probably opened in fall last year, while mine has been around since probably not long after the merger.
Not it sure why I would have have much more time from my last transaction (4*•+ years) while my wife’s is just 2. Only thing I can think of is her account is new - probably opened in fall last year, while mine has been around since probably not long after the merger.
Apr 5, 2018, 1:40 pm
#592
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
My cash now says it expires on 4/30/2020. Nice little unannounced change from UA...undoubtedly figuring this will save them some money by reducing deferred revenue, which falls on the liability side of the balance sheet.
(am I doing a good enough impression of how Scott Kirby thought about this?
)
(am I doing a good enough impression of how Scott Kirby thought about this?
)
Apr 5, 2018, 1:57 pm
#593
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,695
1/31/2023. More importantly, hopefully this is a sign that it will be up & running for deposits again soon ("early 2018")...
Apr 5, 2018, 2:24 pm
#594
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Hoping contributions get reactivated soon. This new expiration rule is annoying.
Apr 5, 2018, 2:33 pm
#595
Join Date: Mar 2011
Posts: 203
Interesting data points on this. My expiration date is 9/30/22 with my most recent deposit on 3/29/18. These are all over the place, but most seem to be 2 years or more
Apr 5, 2018, 4:00 pm
#596
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
Seems like some sort of notification should be given. Here's hoping that funds will be like award miles, so that addition to and redemption from the balance will extend the expiry. (edit: not optimistic on that point, though.)
Apr 6, 2018, 6:13 am
#597
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Anyone else having the following issue--the $5 is posting for any tickets I ticket for myself, but not for those I ticket for others? (booked through my account). Thanks!
Apr 6, 2018, 6:28 am
#598
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
. Easy to claim credit
from the thread's wiki
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Also [email protected] which is web support.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
Apr 6, 2018, 8:13 am
#599
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Apr 6, 2018, 8:17 am
#600
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
My cash now says it expires on 4/30/2020. Nice little unannounced change from UA...undoubtedly figuring this will save them some money by reducing deferred revenue, which falls on the liability side of the balance sheet.
(am I doing a good enough impression of how Scott Kirby thought about this?)
(am I doing a good enough impression of how Scott Kirby thought about this?
)But realistically how much of a problem will this be? I redeem any travelbank credits on the next booking I make, which almost certainly occurs more than once a year (I realize not all bookings are eligible). I have to assume most enrollees travel fairly frequently as well - that's the only way to make it worth it. So unless a lot of your travel is on codeshares/non-United or you regularly have other credits to apply (ETCs) that prevent use, it seems pretty likely you'll use the credits within 2 years anyway. And if you don't use them in the first year and it's time to renew . . . cut your losses and cancel.