United Months of Miles
Feb 11, 2012, 3:55 am
#2461
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
No miles to be earned, but Streamline Air is the latest to try to serve BED, with twice-daily service from TTN.
OK... I have 5 missing orders. 3 of them they acknowledged a month ago via email back saying they would post in 1 to 2 weeks... 2 other orders they do not acknowledge even though I have been emailing since November.
So I look up Cartera on the web and call their corporate office. A nice receptionist answers and I tell her I am trying to track down some orders from the Mileage Plus shopping mall and I have been trying for months via email and it isn't fixed.
She connects me to this very nice gentleman who looks up my account. He can see my orders and was going through to figure out what the reason was that my miles have not posted. I talked to him for about 10 minutes and I had to run to an appointment, but he gave me his email. He also said he would get back to me after he checked with United on why he shows the miles being issued on their end but nothing at United.
When I get home I put together a list of the 5 missing orders. I also include Cartera's "inquiry #" for each request I sent over.
He got back to me a few hours later and this is what he emailed to me:
Thank you for confirming this information. Please know that I have requested the United investigate why these miles were not posted to your account. As I said before during our phone call you were awarded these miles in our system but those purchases are not showing up on your account. We hope to resolve this discrepancy soon. If there is anything else we can do for you please let me know I am more than happy to help you. Thank you again for your patience regarding this matter. I will follow up with you when I have more information for you.
I would highly suggest people pick up the phone and call in to their corporate office, especially if you have already emailed them many times. All 5 missing orders are from August and September for me.
So I look up Cartera on the web and call their corporate office. A nice receptionist answers and I tell her I am trying to track down some orders from the Mileage Plus shopping mall and I have been trying for months via email and it isn't fixed.
She connects me to this very nice gentleman who looks up my account. He can see my orders and was going through to figure out what the reason was that my miles have not posted. I talked to him for about 10 minutes and I had to run to an appointment, but he gave me his email. He also said he would get back to me after he checked with United on why he shows the miles being issued on their end but nothing at United.
When I get home I put together a list of the 5 missing orders. I also include Cartera's "inquiry #" for each request I sent over.
He got back to me a few hours later and this is what he emailed to me:
Thank you for confirming this information. Please know that I have requested the United investigate why these miles were not posted to your account. As I said before during our phone call you were awarded these miles in our system but those purchases are not showing up on your account. We hope to resolve this discrepancy soon. If there is anything else we can do for you please let me know I am more than happy to help you. Thank you again for your patience regarding this matter. I will follow up with you when I have more information for you.
I would highly suggest people pick up the phone and call in to their corporate office, especially if you have already emailed them many times. All 5 missing orders are from August and September for me.
Also... Shaddow... Petra is real but over worked on this issue. Her hands are tied by the same people. And yet, in her defense and possibly in part in carteras defense, she can only post what she sees.
Of course my angst has been that a company claiming to service all these huge retailers and world wide airlines should have had in place the proper and robust means to handle consumer purchases big or small. Cartera does not have such systems in place and so their limits dont show all our transactions and so we suffer. This is very wrong indeed.
...typed from my phone.
Feb 13, 2012, 7:29 pm
#2462
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Anyone worried that that's only 5 days after "The Event"? 
Will they be too tied up with dealing with what happened on 3/3 to have time to run the sweep on Mar 8?
(I thought of this after I read in a 3/3 thread that some people have been advised by UA/CO staff not to fly on 3/3! And then I thought of how many other program merger implementation days or program changeover implementation days in other cases led to how long a time of chaos afterwards.)
It would be so nice if they ran the first sweep sufficiently before the 3/3 madness begins...
Will they be too tied up with dealing with what happened on 3/3 to have time to run the sweep on Mar 8?(I thought of this after I read in a 3/3 thread that some people have been advised by UA/CO staff not to fly on 3/3! And then I thought of how many other program merger implementation days or program changeover implementation days in other cases led to how long a time of chaos afterwards.)
It would be so nice if they ran the first sweep sufficiently before the 3/3 madness begins...
Feb 13, 2012, 7:39 pm
#2463
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I bet they do it ON 3/3 to mess with us all
Feb 13, 2012, 9:56 pm
#2464
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Marathon Man -- Can you please take one of your posts in this thread to make a summary that you can update as this saga continue? Or start a website?
It's rather ironic that these jokers are in your own backyard! I hope you hammer these guys!
It's rather ironic that these jokers are in your own backyard! I hope you hammer these guys!
Feb 13, 2012, 10:19 pm
#2465
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
And yet Cartera continues to do its silly business... Why, just today I stumbled upon a Groupon thread in FT and this page shows some of the antics a poster called CarteraCommerce (Company Representative) was claiming something about their relatively new US Air mall, but had the start dates of this, their own mall all wrong! I mean... WHY are these people even on the planet! See post 100 and for that matter the whole page which it is on in the thread.
Anyway, yes... it is very strange they are right here... So are the HQ of FreeCause, the other mall entity! They are in Boston. Geesh I should see if I know anyone in politics and get them to run these folk outta town. then again, it would be better to shut 'em down first and give the jobs to those who deserve 'em.
Feb 15, 2012, 9:24 am
#2466
Join Date: Apr 2011
Location: Texas
Programs: HHonorsDiamond
Posts: 665
In the research that "Tom" did for me (we spoke on the phone) he actually found a couple orders that they said they had confirmed (they had even emailed me confirming that the research was complete) but they never showed up in my MP account.
Here is what he sent to me:
We sincerely apologize for the delay in crediting your account. Please know that we have re-submitted your transaction to be rewarded and posted to your account. Please allow 2 weeks for the miles to post. I will follow up with you if after the two weeks the miles do not post to your account. Again, thank you for your patience and understanding regarding this matter.
How in the world are these things ever going to be fixed if people do not respond to emails from their customer service department???? Geez.
I just popped over to the AA forum and was reading up on people with missing orders from their shop mall. I posted the same thing....look up the corporate office number and call the receptionist....especially if you have been dealing with this over and over with no resolution.
Here is what he sent to me:
We sincerely apologize for the delay in crediting your account. Please know that we have re-submitted your transaction to be rewarded and posted to your account. Please allow 2 weeks for the miles to post. I will follow up with you if after the two weeks the miles do not post to your account. Again, thank you for your patience and understanding regarding this matter.
How in the world are these things ever going to be fixed if people do not respond to emails from their customer service department???? Geez.
I just popped over to the AA forum and was reading up on people with missing orders from their shop mall. I posted the same thing....look up the corporate office number and call the receptionist....especially if you have been dealing with this over and over with no resolution.
Feb 15, 2012, 9:38 am
#2467
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
In the research that "Tom" did for me (we spoke on the phone) he actually found a couple orders that they said they had confirmed (they had even emailed me confirming that the research was complete) but they never showed up in my MP account.
Here is what he sent to me:
We sincerely apologize for the delay in crediting your account. Please know that we have re-submitted your transaction to be rewarded and posted to your account. Please allow 2 weeks for the miles to post. I will follow up with you if after the two weeks the miles do not post to your account. Again, thank you for your patience and understanding regarding this matter.
How in the world are these things ever going to be fixed if people do not respond to emails from their customer service department???? Geez.
I just popped over to the AA forum and was reading up on people with missing orders from their shop mall. I posted the same thing....look up the corporate office number and call the receptionist....especially if you have been dealing with this over and over with no resolution.
Here is what he sent to me:
We sincerely apologize for the delay in crediting your account. Please know that we have re-submitted your transaction to be rewarded and posted to your account. Please allow 2 weeks for the miles to post. I will follow up with you if after the two weeks the miles do not post to your account. Again, thank you for your patience and understanding regarding this matter.
How in the world are these things ever going to be fixed if people do not respond to emails from their customer service department???? Geez.
I just popped over to the AA forum and was reading up on people with missing orders from their shop mall. I posted the same thing....look up the corporate office number and call the receptionist....especially if you have been dealing with this over and over with no resolution.
Anyway your story above offers further proof that since it is up to us to push and pull, they clearly have little intent on giving up these miles easily. Therein lies the issue.
Feb 16, 2012, 10:07 am
#2468
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
Just talked to UA MP customer service. Latest is they have extended their timeline to post the bonus miles to 8-12 weeks
. This promotion has been absolute disaster from the get go.
. This promotion has been absolute disaster from the get go.
Feb 16, 2012, 10:11 am
#2469
Join Date: Apr 2011
Location: Texas
Programs: HHonorsDiamond
Posts: 665
Feb 16, 2012, 10:20 am
#2470
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
Feb 16, 2012, 11:49 am
#2471
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
She was professional and calmly attempted to assure me that UA can and will continue to accept late entries from shopping transactions and that UA can then still apply the bonuses where necessary, but she didn't sound too pleased to talk with me when I called about all of this. I wrote UA on October 25, 2011:
United Airlines
MileagePlus
P.O. Box 6120
Rapid City, SD 57709-6120
I got this reply:
Months Of Miles Promotion MPM681 (KMMXXXXXXXXXXXX)
FROM:
MP Customer Relations <[email protected]>
TO:
MM
Thursday, November 3, 2011 5:26 PM
UA# XXXXXXXXX
Hello Mr. MM,
Thanks for providing the information in regards to your Months of Miles promotion.
Mr. MM, I wanted to assure you we have received your priority mail package with your documentation regarding the shopping details enclosed. We are working on the Home Depot postings to correct the records you can view in regards to your non-flight bonus activity. Your patience is appreciated in allowing our partners (REI) to update your account within the 4-6 weeks advised. We ask that you please allow the 8-12 weeks after the promotional end date for your bonus miles to appear on your MileagePlus account. If anything changes we will certainly let you know. In the meantime we do not want you to worry about your miles being updated properly.
We appreciate you taking the time to contact us.
Regards,
Pam Baumberger
MileagePlus® Service Director
*********************************
~Ms. Baumberger received a packet I mailed with information shared with Cartera and she was kind enough to get back to me in a relatively short period of time. My hope is that she and/or her staff can first resolve the minus mile issue and then credit all missing ones BEFORE the United Months of Miles promotion ends, so that United can properly tally all transactions for the needs of that promotion without hesitation or error. Ms. Baumberger wrote that I should not worry about my miles, but I wrote back essentially indicated how jaded I have already become, and asked for further assurance. I have yet to hear back.
I posted this stuff a long while ago but in case anybody missed it, there it is again.
You can see that she DID say it could take 8-12 weeks after the end of the promo (12/15) so that means we may not see these miles til at least Mar 8, which is what some of us already think. And I still have NOT seen those REI and HD miles from Shopping move over to my UA acct. They do sit in the MP shopping but have not moved. So I guess this will be a sure test of what Ms. B told me... Cuz I will have rather late entries indeed, if at all!
Feb 16, 2012, 12:12 pm
#2472
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
I contacted an individual by the name of Pamela Hannan who I had spoken with last fall. Fortunately I haven't dealt with Cartera but did have a run around with Rewards Network/iDine that eventually got resolved.
If pretty disappointed with UA and their abysmal handling of this offer.
If pretty disappointed with UA and their abysmal handling of this offer.
Feb 16, 2012, 12:17 pm
#2473
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I contacted an individual by the name of Pamela Hannan who I had spoken with last fall. Fortunately I haven't dealt with Cartera but did have a run around with Rewards Network/iDine that eventually got resolved.
If pretty disappointed with UA and their abysmal handling of this offer.
If pretty disappointed with UA and their abysmal handling of this offer.
Feb 16, 2012, 1:28 pm
#2474
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Feb 16, 2012, 1:30 pm
#2475
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
