A little annoying, yes, but IME takes no more than 30 seconds and is far, FAR more pleasant than the experience in...

I've had my NEXUS for almost 2 years now and my purpose for travelling has always been for pleasure. I'm about to graduate from a degree and become unemployed. Do I have to notify them? In person? And if I do, do I have to speak to both US and Canada agents?

According to the agent I spoke to last time I had this happen, yes, you are supposed to inform them of employment changes. Like any other update, you just go in without an appointment, sign in on the update sign in sheet, and they'll call you.

IIRC, for an employment change, you'll just speak to the Canadian officer and they will have the US update their side. But its been a while.

Were you able to get her in? Curious because my family's applying but we couldn't get the same dates so we have different dates and times. Also hoping they will allow us to do it all at once.

You're supposed to notify them every time you change jobs?? What else do you need to notify them about? Is this for both Nexus and GE? Can you do this online or must this be done in person?

The CBSA "information update" page seems to have had some recent wording changes (it doesn't match what I remember from the last time I looked):

(emphasis added)
In the list of things that do require a visit:

Not sure what exactly this means, but I suspect it's about work visas rather than tourist visits or whatever.

I ran into a real cluster when trying to update my new Passport to my Nexus card.

I went online and updated the new Passport into GOES. Done. Called NEXUS and they told me I must come in as well to show the new Passport and to have it Scanned in. I then flew to Detroit to stop in and do this in person at the Ambassador Bridge. I called them and asked for specific directions to THAT Nexus location because I was not familiar with it. The Officer asked me where I was coming from. I said the Detroit Metro Airport. He stated (paraphrasing but VERY close to this);

"You don't have to come to the bridge. Just go to the Global Entry (GE) office at the Detroit Metro Airport. They will take your new passport and scan it in there." I said, "Great, I'm here. I'll get it done immediately."

Went to the GE office at the Detroit Metro Airport, gave the greeting officer my documents, and waited. Finally another officer came out to talk to me. He said he had NO CLUE what I was doing there and didn't know what I wanted him to do. I told him that I called Nexus at the Ambassador Bridge and they directed me to the Detroit Metro GE office so that they could SCAN IN my new Passport.

The officer at GE told me that there was no need. He said that when I went online at GOES and put in my new Passport Number, it automatically ported a scanned copy to my profile. THIS IS WHAT HE TOLD ME. I said, "But the Nexus officer told me it was not. Can you please check again."

He stated that he did check and it WAS in there and that someone was misinformed and that you do not need to report to an office with a new Passport. We went round and round on this with me insisting that Nexus told me I MUST go there. He kept stating my Global Entry was fine, and I kept saying, "That May Be, but is my NEXUS BORDER CROSSING FINE?" He kept saying yes. He told me everything was in my profile ALREADY from my online GOES account and that there was NOTHING more he could do for me. I finally left.

Decided to call Nexus Ambassador Bridge one more time and got the same officer on the phone. He was aghast. He told me specifically that the GE officer was WRONG and that someone somewhere must have scanned in my passport because it was in there. I assured him that no one had scanned in my new Passport. Told him the GE officer stated it was already in there from GOES online by putting my new passport number in.

He said I was set, but asked me for my new drivers license expiration date to update that. I gave it to him and I'm done.

What it seems to me is that One hand does NOT QUITE know what the other hand is doing. No one scanned in my new Passport but it is showing on Nexus. I asked the Nexus officer if he was then SURE I was OK with the Canadians as well and he assured me I was, and that my Nexus was good until my Drivers License or Passport or Nexus Card expired.

What a red tape cluster.

I guess the simple answer is, when in doubt GO TO NEXUS and ONLY NEXUS. I have a feeling that Global Entry officers may not know the real scoop on Nexus requirements, and I also think that perhaps now GOES does port your actual new Passport TO Global Entry/NEXUS when you update your online account with your new Passport number. My new Passport was just issued in March so perhaps this new "Crosstalk" between agencies in rather new? I'm shooting darts at a board here.

Just letting you know what happened on my end. I'm not making this stuff up. Why would I? I personally think that it's simply large governmental implementation combined with four agencies (GOES, Global Entry, NEXUS American, NEXUS Canadian) that causes confusion among officers. There is not quite enough standardization yet between GOES, Global Entry and NEXUS. I think over the next five years or so we'll see more automation and better information flowing between agencies.

At least, I hope so.

They are still saying that? CBSA just updated their Updates to Personal Information page with this new information:

Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.

Yep.

As of YESTERDAY when I talked to Nexus Detroit, they said I must STILL come in to update.

I just saw that new update on the Web. Evidently, it's not trickled down to all the officers yet. the Detroit Nexus Officer" told me that "Someone" must have mysteriously scanned my passport if they didn't do it because the new Passport was in my profile. I told him that all I did was update online. He still didn't put 2 and 2 together.

And, there is a difference in "Bureaucracy" between Canadian and US management of Nexus.

Oh well, it will get straightened out soon enough.

Does anyone else find that going through nexus/global entry into the U.S. Is the same exact experience as going through normally? At least at YOW this has been my experience every time I've gone through, other than having a shorter line.

Just curious. Going into canada has always been great.

:confused:

I've cleared Global Entry at numerous airports--LAX, JFK, IAH, SFO, IAD, EWR, JFK, etc. and it's quite different than the regular line. I go to the Global Entry section with a bunch of kiosks, scan my passport, get a receipt, and waltz out without talking to a human (well, at SFO earlier this month, they made me show the receipt to a person after the kiosks--that was new).

The regular lines are long, and people have to talk to an immigration official. Quite different from Global Entry.

Perhaps things are becoming a bit more similar now with some of the automated passport kiosks popping up in the U.S., but as a NEXUS/GE holder, I haven't had occasion to use the non-GE machines, so I can't speak to that.

The experience is the same at YUL where after using the global entry kiosk you need to stop and talk to an officer, who checks your documents, may ask you questions, etc., although the questions tend to be fewer compared to the regular lines. From what I've heard it's the same at all other Canadian airports except possibly YYZ, but I heard the procedure has changed there as well. Can anyone confirm?

Isn't the issue that at YUL and YVR they need to make sure any checked bags you have clear through customs (since the clearance is done behind the scenes). In YYZ, at least for originating PAX, you still have your checked baggage in your possession when you clear US immigration/customs.

At YVR, you use the GE machine then you talk to an officer who asks all the usual "where are you going / what are you doing" questions.

I'm Canadian - Not sure if the Americans just get sent on their way, but doesn't appear to be the case based on what I've observed.

In YUL, each time I've used nexus, the only thing the American agent said was "Could I see your passport" and "Have a good day"...