Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Jun 11, 2023, 2:00 pm
#498
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,646
https://www.cbsa-asfc.gc.ca/publicat.../e311-eng.html
https://www.cbp.gov/document/forms/f...glish-fillable
Jun 11, 2023, 2:18 pm
#499
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,821
You mean customs declaration?
https://www.cbsa-asfc.gc.ca/publicat.../e311-eng.html
https://www.cbp.gov/document/forms/f...glish-fillable
https://www.cbsa-asfc.gc.ca/publicat.../e311-eng.html
https://www.cbp.gov/document/forms/f...glish-fillable
Jun 20, 2023, 3:26 pm
#500
Join Date: Sep 2015
Posts: 5
Jun 20, 2023, 4:07 pm
#501
Join Date: Nov 2022
Posts: 6
AFAIK, there isn't a temporary pass option. I believe that we need to wait for the actual NEXUS card. I think we might be able to use Global Entry since it's tied to our passport but I could be wrong.
Jun 20, 2023, 4:18 pm
#502
Join Date: Aug 2019
Location: SEA
Programs: DL Gold Medallion, Avis President's Club
Posts: 192
Usually, the officer just asks if you have anything to declare.
Jun 24, 2023, 11:22 am
#503
Join Date: Apr 2016
Posts: 297
Just pointing out that with the rollout of Canada’s “Verified Traveller” program starting June 20, Nexus cardholders have been downgraded and can no longer universally bring any co-traveller through the Canadian CATSA lines with them.
I know some might be happy to hear this, but it was a big reason I signed up for Nexus in the first place so I’ll submitting my complaints to several parties.
Just had that experience yesterday (June 23rd) at Toronto Pearson Terminal 1 D gates (where they arbitrarily closed our E gate for ??? reasons and did a bad job of shuffling pax over)
Exceptions are flights to USA (dunno why), front-of-the-line access and those 17 or under or 75 and over.
https://www.catsa-acsta.gc.ca/en/verified-travellers
I know some might be happy to hear this, but it was a big reason I signed up for Nexus in the first place so I’ll submitting my complaints to several parties.
Just had that experience yesterday (June 23rd) at Toronto Pearson Terminal 1 D gates (where they arbitrarily closed our E gate for ??? reasons and did a bad job of shuffling pax over)
Exceptions are flights to USA (dunno why), front-of-the-line access and those 17 or under or 75 and over.
Co-travellers who are 17 years of age and under or 75 years of age and older can access CATSA’s Verified Traveller screening lines when travelling with a verified traveller on the same flight.
There are no age restrictions to co-travellers accessing Verified Traveller lines at Transborder checkpoints (flights to the U.S.) or checkpoints offering front-of-the-line service.
There are no age restrictions to co-travellers accessing Verified Traveller lines at Transborder checkpoints (flights to the U.S.) or checkpoints offering front-of-the-line service.
Jun 24, 2023, 2:03 pm
#504
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,697
Moderator's Note
Messages debating whether all NEXUS cardmembers' travel companions should receive front of the line service at CATSA security checkpoints were moved to the following thread in the Checkpoints and Borders Policy Debate forum:TWA884
Travel Safety/Security co-moderator
Travel Safety/Security co-moderator
Jun 28, 2023, 10:02 pm
#505
Join Date: Sep 2018
Location: United Kingdom
Programs: AC Ennui 50K · BA Gold · EIL Carte Blanche
Posts: 142
Please may I ask for advice. Thanks for all help in advance - I hope this is the right place to put this.
I have lost my driver's licence. I am the holder of a NEXUS card. I have an open application (conditionally approved, which I think is automatic) for an APEC card. I have not yet gone in for the APEC interview.
Is it possible for me to update the details of my new driver's licence online without going into a CBP/CBSA office in-person? I would guess yes however the website warns about open applications impeding this? Also, will this create issues around my NEXUS card staying valid - am I allowed to use it now the underlying licence is nonexistent? Sorry to be so confused - the regulations are difficult to interpret.
I have lost my driver's licence. I am the holder of a NEXUS card. I have an open application (conditionally approved, which I think is automatic) for an APEC card. I have not yet gone in for the APEC interview.
Is it possible for me to update the details of my new driver's licence online without going into a CBP/CBSA office in-person? I would guess yes however the website warns about open applications impeding this? Also, will this create issues around my NEXUS card staying valid - am I allowed to use it now the underlying licence is nonexistent? Sorry to be so confused - the regulations are difficult to interpret.
Jun 29, 2023, 7:06 am
#506
Join Date: Jun 2014
Programs: EY
Posts: 853
Please may I ask for advice. Thanks for all help in advance - I hope this is the right place to put this.
I have lost my driver's licence. I am the holder of a NEXUS card. I have an open application (conditionally approved, which I think is automatic) for an APEC card. I have not yet gone in for the APEC interview.
Is it possible for me to update the details of my new driver's licence online without going into a CBP/CBSA office in-person? I would guess yes however the website warns about open applications impeding this? Also, will this create issues around my NEXUS card staying valid - am I allowed to use it now the underlying licence is nonexistent? Sorry to be so confused - the regulations are difficult to interpret.
I have lost my driver's licence. I am the holder of a NEXUS card. I have an open application (conditionally approved, which I think is automatic) for an APEC card. I have not yet gone in for the APEC interview.
Is it possible for me to update the details of my new driver's licence online without going into a CBP/CBSA office in-person? I would guess yes however the website warns about open applications impeding this? Also, will this create issues around my NEXUS card staying valid - am I allowed to use it now the underlying licence is nonexistent? Sorry to be so confused - the regulations are difficult to interpret.
No changes can be made to a conditional approval for a ttp program such as apec. When you go for your interview ask them to update it there.
Jun 29, 2023, 12:07 pm
#507
Join Date: Jun 2023
Posts: 10
Hello,
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
Last edited by canada619; Jun 29, 2023 at 12:09 pm Reason: Add more info
Jun 29, 2023, 12:36 pm
#508
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,066
Hello,
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
Jun 29, 2023, 2:18 pm
#509
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,896
Hello,
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
I am Nexus card holder with Canadian PR so I don't have pre check, I am not able to use pre check lines. However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.
When traveling to the US, most locations, if not all by now, kiosks have been changed to the new one which don't use any documentation at all - it takes a photo to verify your eligibility, and you don't even answer questions anymore - you either get a paper receipt to show the office ahead, or some I think are paperless, where you just see the officer. This is definitely the case at YYZ and YVR pre-clearance, and I suspect at most others, though I don't have personal experience. If it can't verify you by photo, it tells you to go see the officer, who can manually clear you. Last time this happened, it was at YYZ and the kiosks properly cleared myself, wife and 8yo, but didn't recognize my 4yo (I'd guess it matches by passport photo, and it makes sense that it can't recognize her 4yo face compared to her 3 week old face on her
). The GE officer cleared the three of us, then we were directed to the [empty] MPC line, where the officer in the next booth processed our 4yo in about 15 seconds, and we were on our way. As for documentation, may very well want to at least call the info. line to verify what is on file. If you go into your NEXUS profile, there is a section that is headlined something like 'documents for US entry' and 'documents for Canadian entry.' If the right ones aren't showing up, you'll probably have to go into an office to get that sorted - US if it is for the US side. While you can 'update' current documents, at least for the US side, you can't add a new one. So changing your Canadian passport number and expiry date will work (when you get a new one), but not adding a new passport if it's not already on file.
Jun 29, 2023, 2:39 pm
#510
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Enter your KTN (Known Traveler Number) on your NEXUS card in your airline reservation. Most likely your boarding pass will show TSA PreCheck. If it does, then you can use TSA PreCheck line in the U.S. TSA PreCheck privilege is part of NEXUS/Global Entry privileges.
However, are there global entry machines at the departure security lines that I can use it with my nexus card? Or I should go to regular security lines at the USA airport departures?
Another thing is, ttp website says Nexus card is only valid at the global entry kiosks in USA pre-clearance areas in the Canadian airports, for other locations, I should scan my passport. Does machine identify our memberships using passport without Nexus card? Because I am Canadian Refugee Travel Document holder and I am not allowed to use my national passport which is listed as citizenship proof on my Nexus file, and my TTP accounts shows passport information of my national passport. I called CBSA enrolment center that why my blue Refugee Travel Document is now showing up on my profile, they told me that I can see it is listed as other document and you can use your Nexus. I am not sure if I should go to the enrolment center to verify this.