Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Jan 18, 2023, 10:38 pm
#436
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
I find the cited instructions don't indicate at all that one should add all citizenships. On the contrary, the instructions seem to address only items that can be used to enter the US.
Under both "Dual Citizen (not including U.S.)" and "Dual Citizen (including United States)" the last line under "Proof of Other Citizenship" says "Your Canadian passport, visa or border crossing card is the only document that should appear in this section " S
it seems to me that the only thing that CBP really cares about are documents that can be used to enter the US regardless of how many citizenships one has or what they are.
Under both "Dual Citizen (not including U.S.)" and "Dual Citizen (including United States)" the last line under "Proof of Other Citizenship" says "Your Canadian passport, visa or border crossing card is the only document that should appear in this section " S
it seems to me that the only thing that CBP really cares about are documents that can be used to enter the US regardless of how many citizenships one has or what they are.
Jan 19, 2023, 9:25 am
#437
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I find the cited instructions don't indicate at all that one should add all citizenships. On the contrary, the instructions seem to address only items that can be used to enter the US.
Under both "Dual Citizen (not including U.S.)" and "Dual Citizen (including United States)" the last line under "Proof of Other Citizenship" says "Your Canadian passport, visa or border crossing card is the only document that should appear in this section " S it seems to me that the only thing that CBP really cares about are documents that can be used to enter the US regardless of how many citizenships one has or what they are.
Under both "Dual Citizen (not including U.S.)" and "Dual Citizen (including United States)" the last line under "Proof of Other Citizenship" says "Your Canadian passport, visa or border crossing card is the only document that should appear in this section " S
it seems to me that the only thing that CBP really cares about are documents that can be used to enter the US regardless of how many citizenships one has or what they are.I don't interpret that page requiring US citizens to list additional citizenships. You can but no requirement. What if my other passport has expired or one never obtained a passport to begin with (eg citizenship automatically conferred thru ancestry)?
Jan 19, 2023, 1:31 pm
#438
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
Jan 19, 2023, 9:09 pm
#439
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVPG, UA, AA
Posts: 610
We're all reading the same page right?
Originally Posted by CBP
Proof of Other Citizenship
Scroll back up to the top of the page and select "Add Another Citizenship".
Scroll back up to the top of the page and select "Add Another Citizenship".
- Select the country and add a document proving your citizenship
Jan 19, 2023, 9:17 pm
#440
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVPG, UA, AA
Posts: 610
This also explicitly says: https://ttp.cbp.dhs.gov/faq?lang=en
So that should at least settle the question for the "OP" above.
Originally Posted by TTP
I have had something significant change about my information (i.e., changed my name, citizenship status, or passport) but can't seem to update information about myself in the TTP system.
…
Citizenship Change
If you need to change, update, or add a citizenship, you must go to an Enrollment Center. Please be sure to bring supporting documentation with you.
…
Citizenship Change
If you need to change, update, or add a citizenship, you must go to an Enrollment Center. Please be sure to bring supporting documentation with you.
Jan 19, 2023, 9:19 pm
#441
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVPG, UA, AA
Posts: 610
As far as being able to provide "proof" of anything, there's not much you can do without submitting an actual application, which I won't be doing for another 5 years. There's no documentation that you need to provide your address or employment history in the FAQs either, so I guess that means that you don't need to do that either. Guess I'm just a chump.
Jan 19, 2023, 9:36 pm
#442
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
Originally Posted by CBP
Proof of Other Citizenship
Scroll back up to the top of the page and select "Add Another Citizenship".
Proof of Other Citizenship
Scroll back up to the top of the page and select "Add Another Citizenship".
- Select the country and add a document proving your citizenship
Jan 24, 2023, 6:48 pm
#444
Join Date: Jan 2023
Posts: 1
Question about application denial if documents aren’t submitted in time
So I had my nexus interview last week(I’m in Canada, interviewed in US). When they asked me if I had ever been arrested I was honest and said yes when I was 18 for marijuana possession but it was discharged. They asked me to acquire paperwork from the court within 30 days to complete my application. My criminal record is clean because it was 13 years ago and I didn’t enter the US before it came off my record. The problem is I’m not going to be able to get to the documents within 30 days, and I leave for a Cruise from florida at the end of February. If I let my application get rejected because expiry, will they give me a hard time about it when I cross over the border in 3 weeks? I went over this weekend for dinner with my passport and they didn’t say anything about it. Thanks
Feb 8, 2023, 8:47 am
#445
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
UA Chase card now does not appear to reimburse for GE, nor does UA at least for Plat.
However, I believe my IHG Chase card does.
Unfortunately, had already paid for NEXUS renewal, which is in extreme limbo.
However, I believe my IHG Chase card does.
Unfortunately, had already paid for NEXUS renewal, which is in extreme limbo.
Feb 8, 2023, 10:47 am
#446
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
What gives you that impression? Relevant web pages show that the Explorer, Quest, and Club cards all cover the fee for either PreCheck, GE, or NEXUS once every four years.
Feb 8, 2023, 8:05 pm
#447
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
Sorry, my bad. I have US Pres Plus MC, but while worrying about a truly perplexing NEXUS revocation following conditional approval, looked at UA to see if Global Entry might be possible alternative. At the time it appeared to me that for UA Elites, CLEAR was somehow being offered at a reduced rate but GE/NEXUS was not even mentioned. I may have assumed that the CHASE benefit had been eliminated, but noted elsewhere that two of my other cards do cover it.
Glad you linked to relevant currently available cards.
Glad you linked to relevant currently available cards.
Feb 27, 2023, 7:53 am
#448
Join Date: Jul 2022
Posts: 6
Do you know if you will get TSA Precheck? I understand once we get approval for Nexus, our Global entry will remain but without TSA Precheck.
Thanks
Feb 27, 2023, 8:40 am
#449
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Applying for NEXUS after having Global Entry (i.e., Replacing GE with NEXUS)
Feb 27, 2023, 8:41 pm
#450
Join Date: Jul 2022
Posts: 6
Looks like CBP is not giving me accurate information,
I won't be completing my NEXUS interview as I won't get GE & Precheck as per their latest email, even though their website says otherwise.
I will keep my approved GE as is.
Email from CBP:
"
CBP Information Center
to me
Thank you for contacting the CBP Traveler Communications Center.
Unfortunately, Permanent Residents of Canada do not receive the Global Entry benefit as NEXUS members. Therefore, as a NEXUS permanent resident of Canada member you will not receive Global Entry and TSA PreCheck. "
Last edited by TWA884; Feb 27, 2023 at 9:04 pm Reason: Fix BB code