Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
#481
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 747



#482
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 34,264

#485
Join Date: Jun 2014
Programs: EY
Posts: 784
just put their main number or headquarters number. It’s not like they are going to call it, with is why I find the phone number part a bit too far of a request
#486
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 34,264
There have been a number of questions / comments in this forum over a long period concerning whether one is required to declare all citizenships when applying for NEXUS. At my CBSA interview one of the first questions I was asked was whether I had any additional citizenships that I had not already declared in my application. During the interview I asked specifically whether such declaration of all citizenships on the application was required because nowhere that I've ever seen was this question asked. I never quite got an answer to that (and the CBSA agent said he'd never actually seen the application), but obviously if they ask one is expected to answer truthfully. And, if you are asked and you do have additional citizenships I'd guess that you had better have the relevant documents (likely a passport) because they're going to want to capture that inf
rmation.

#489
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 34,264
Indeed -- but if you have one you should probably bring it.
Under th
se circumstances, discovering that there are extra pages might come as an extreme disappointment.

#490
Join Date: Oct 2015
Posts: 628
To the Canadian PRs out there:
Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?
My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?
My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
#491
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,021
Joking about phrasing aside, this is definitely possible. I was born in the US to US citizen parents (birth certificate first, passport later) and applied for GE in 2013. When I upgraded to NEXUS in 2016, I still only had those.
Technically I was always Canadian (first generation born outside Canada are Canadian Citizens), but without a citizenship certificate that didn't play into either of those. When I got my Citizenship certificate in late August 2017, I stopped by the NEXUS enrollment center in YYZ to add my citizenship certificate (but I didn't yet have a passport). I told them this and my intent to get one, they told me that's fine, just visit again and both the CBP and CBSA officers would be happy to add the passport onto my profiles (NEXUS and GE backends are separate so each side had to do it, at least at that time - passport updates (not new nationalities/passports) may now flow normally through TTP site...) and I did that in October 2017 when I had my brand new Canadian passport in hand.
I'm presently waiting for jus sanguinis citizenship from Italy, and I plan to enquire what they consider proof of citizenship when the NY Italian consulate finishes processing my application (accepted as complete, but not "recognized" yet)... when the consulate sends the email that I'm recognized and to wait several months for the paperwork to be processed by the local comune in Italy before applying for a passport, I'll tell CBP via the TTP site and ask how I handle the updates.
Technically I was always Canadian (first generation born outside Canada are Canadian Citizens), but without a citizenship certificate that didn't play into either of those. When I got my Citizenship certificate in late August 2017, I stopped by the NEXUS enrollment center in YYZ to add my citizenship certificate (but I didn't yet have a passport). I told them this and my intent to get one, they told me that's fine, just visit again and both the CBP and CBSA officers would be happy to add the passport onto my profiles (NEXUS and GE backends are separate so each side had to do it, at least at that time - passport updates (not new nationalities/passports) may now flow normally through TTP site...) and I did that in October 2017 when I had my brand new Canadian passport in hand.
I'm presently waiting for jus sanguinis citizenship from Italy, and I plan to enquire what they consider proof of citizenship when the NY Italian consulate finishes processing my application (accepted as complete, but not "recognized" yet)... when the consulate sends the email that I'm recognized and to wait several months for the paperwork to be processed by the local comune in Italy before applying for a passport, I'll tell CBP via the TTP site and ask how I handle the updates.
#492
Join Date: May 2023
Location: YVR
Posts: 12
To the Canadian PRs out there:
Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?
My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?
My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
#493
Join Date: Nov 2011
Location: SEA
Posts: 250
The Mrs just submitted for renewal for her Nexus membership (will expire this coming Nov). Sounds like the wait right now is quite long - but I noted this on the FAQ on GOES/TTP website:
<< start >>
You become eligible to renew your membership 1 year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits after your membership expiration date. Follow these steps to renew your Trusted Traveler membership:
<< end >>
1, So as long as there is a submitted application, there is no issue to keep using Global Entry lane during re-entry to the US, and no issue to use Nexus lane when driving into Canada? And assuming the wait time for application is 2 years (corner case), for that 2 years, no issue to keep using Nexus or GE lane?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?
Thk you.
<< start >>
You become eligible to renew your membership 1 year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits after your membership expiration date. Follow these steps to renew your Trusted Traveler membership:
<< end >>
1, So as long as there is a submitted application, there is no issue to keep using Global Entry lane during re-entry to the US, and no issue to use Nexus lane when driving into Canada? And assuming the wait time for application is 2 years (corner case), for that 2 years, no issue to keep using Nexus or GE lane?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?
Thk you.
#494
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 19,474
1, So as long as there is a submitted application, there is no issue to keep using Global Entry lane during re-entry to the US, and no issue to use Nexus lane when driving into Canada? And assuming the wait time for application is 2 years (corner case), for that 2 years, no issue to keep using Nexus or GE lane?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?
- As long as the renewal application was submitted before the original expiration date, you will continue receive all the trusted travelers' benefits for up to five years pending the final approval of the renewal application.
- You cannot apply for Global Entry while you have a pending NEXUS renewal application; you will need to cancel the NEXUS renewal application before applying for GE, however, then you will not continue to receive the trusted travelers' benefits pending the approval of the GE application. You can apply for GE once your NEXUS renewal has been approved, but the NEXUS membership will be cancelled once the GE application is approved. There is absolutely no benefit for replacing NEXUS with GE other than avoiding the (possible) need for and enrollment interview in Canada (some renewal applications are approved without an interview).
- As I wrote in #1, as long as you have applied for renewal before the original expiration date, you will continue to receive ALL the trusted travelers pending the final approval of the renewal application, that includes TSA PreCheck,
- NEXUS interviews now consist of two parts, an interview at a Canadian enrollment center and an interview on arrival with a US CBP officer at a Canadian pre-clearance facility upon departure on a flight to the US. Please refer to the following thread: All NEXUS Enrollment Centers Have Reopened [two separate interviews are required].
#495
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,622
- As long as the renewal application was submitted before the original expiration date, you will continue receive all the trusted travelers' benefits for up to five years pending the final approval of the renewal application.
- You cannot apply for Global Entry while you have a pending NEXUS renewal application; you will need to cancel the NEXUS renewal application before applying for GE, however, then you will not continue to receive the trusted travelers' benefits pending the approval of the GE application. You can apply for GE once your NEXUS renewal has been approved, but the NEXUS membership will be cancelled once the GE application is approved. There is absolutely no benefit for replacing NEXUS with GE other than avoiding the (possible) need for and enrollment interview in Canada (some renewal applications are approved without an interview).
- As I wrote in #1, as long as you have applied for renewal before the original expiration date, you will continue to receive ALL the trusted travelers pending the final approval of the renewal application, that includes TSA PreCheck,
- NEXUS interviews now consist of two parts, an interview at a Canadian enrollment center and an interview on arrival with a US CBP officer at a Canadian pre-clearance facility upon departure on a flight to the US. Please refer to the following thread: All NEXUS Enrollment Centers Have Reopened [two separate interviews are required].