Old Sep 4, 19, 2:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:

Archived: The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132 and 223 (Flyer given at NEXUS interview confirming document updates to be made online; report to enrollment centre if unable to change online. - DEC 2021).

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center



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The NEXUS Information Thread

Old Apr 5, 23, 10:37 am
  #481  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 747
Originally Posted by LeonS
I called the number this morning. A friendlier-than-expected rep said they have a backlog of +300,000 applications, and that a 16-month wait is considered normal as of now.
Originally Posted by Xyzzy
We called last week re: the app of Mrs. Xyzzy and were told t expect a 20 month wait. It's been 16 so far for her as well.
Wow, this is crazy! I just looked up how long it took our initial applications back in 2012. From application to conditional approval was 19 days, with our interview and final approval 9 days later! And the renewals were almost as quick--first renewal 34 days from application to full approval, second renewal 47 days from application to full approval. What's happening now is insane. How did this happen? Did they completely suspend processing applications for over a year?!
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Old Apr 5, 23, 1:15 pm
  #482  
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Originally Posted by n0fx
Are you applying for the 1st time for NEXUS? I applied last September but it looks like I might need to wait until 2024 to get a response.
First time application for both of us. We both have GE and applied for NEXUS at about the same time. I was preliminarily approved for NEXUS fairly fast but could not get a convenient appointment. At least I nw have one at YYZ in May.
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Old Apr 5, 23, 1:18 pm
  #483  
 
Join Date: Jan 2010
Location: YVR
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To reply to my own unanswered question earlier - replacement card (lost/stolen) took about 2 weeks from request to my mailbox in Canada.
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Old Apr 11, 23, 10:21 pm
  #484  
 
Join Date: May 2011
Posts: 43
Does anyone know what to do if your employer is not contactable by phone? My current employer is a large US multinational and they will only provide a letter or fax number confirming employment and no phone number.
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Old Apr 12, 23, 7:50 am
  #485  
 
Join Date: Jun 2014
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Originally Posted by kalpol
Does anyone know what to do if your employer is not contactable by phone? My current employer is a large US multinational and they will only provide a letter or fax number confirming employment and no phone number.
just put their main number or headquarters number. Its not like they are going to call it, with is why I find the phone number part a bit too far of a request
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Old May 2, 23, 4:13 pm
  #486  
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There have been a number of questions / comments in this forum over a long period concerning whether one is required to declare all citizenships when applying for NEXUS. At my CBSA interview one of the first questions I was asked was whether I had any additional citizenships that I had not already declared in my application. During the interview I asked specifically whether such declaration of all citizenships on the application was required because nowhere that I've ever seen was this question asked. I never quite got an answer to that (and the CBSA agent said he'd never actually seen the application), but obviously if they ask one is expected to answer truthfully. And, if you are asked and you do have additional citizenships I'd guess that you had better have the relevant documents (likely a passport) because they're going to want to capture that infrmation.
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Old May 2, 23, 7:54 pm
  #487  
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However one can be a citizen but not a passport....
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Old May 2, 23, 8:46 pm
  #488  
 
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Originally Posted by seawolf
However one can be a citizen but not a passport....
I hate it when I wake up in the morning and discover that i've turned into a travel document 😛
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Old May 3, 23, 7:30 am
  #489  
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Originally Posted by seawolf
However one can be a citizen but not a passport....
Indeed -- but if you have one you should probably bring it.

Originally Posted by lensovet
I hate it when I wake up in the morning and discover that i've turned into a travel document 😛
Under thse circumstances, discovering that there are extra pages might come as an extreme disappointment.
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Old May 30, 23, 9:37 am
  #490  
 
Join Date: Oct 2015
Posts: 628
To the Canadian PRs out there:

Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?

My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
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Old May 30, 23, 10:39 am
  #491  
 
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Originally Posted by seawolf
However one can be a citizen but not a passport....
Joking about phrasing aside, this is definitely possible. I was born in the US to US citizen parents (birth certificate first, passport later) and applied for GE in 2013. When I upgraded to NEXUS in 2016, I still only had those.

Technically I was always Canadian (first generation born outside Canada are Canadian Citizens), but without a citizenship certificate that didn't play into either of those. When I got my Citizenship certificate in late August 2017, I stopped by the NEXUS enrollment center in YYZ to add my citizenship certificate (but I didn't yet have a passport). I told them this and my intent to get one, they told me that's fine, just visit again and both the CBP and CBSA officers would be happy to add the passport onto my profiles (NEXUS and GE backends are separate so each side had to do it, at least at that time - passport updates (not new nationalities/passports) may now flow normally through TTP site...) and I did that in October 2017 when I had my brand new Canadian passport in hand.

I'm presently waiting for jus sanguinis citizenship from Italy, and I plan to enquire what they consider proof of citizenship when the NY Italian consulate finishes processing my application (accepted as complete, but not "recognized" yet)... when the consulate sends the email that I'm recognized and to wait several months for the paperwork to be processed by the local comune in Italy before applying for a passport, I'll tell CBP via the TTP site and ask how I handle the updates.
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Old May 30, 23, 11:59 pm
  #492  
 
Join Date: May 2023
Location: YVR
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Originally Posted by Nazdoom
To the Canadian PRs out there:

Does the application require information about your PR card? Or merely you declare your PR status and they verify on their end?

My friend is a new PR but hasn't received his actual PR card due to delays, but otherwise satisfies the lawful 3 years resident in Canada due to prior student visa status and should be eligible for Nexus. Wondering if he can apply for Nexus now without yet having the actual PR card but indeed having PR status (to get on top of the current delays) rather than waiting for IRCC to finally print and send the actual PR card. Thanks!
It's not possible because the Nexus application requires the PR card number and the Date of expiry of the card. So there's no way you can get that information before having the card in hand. Unfortunately he's gotta wait until the card arrives.
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Old Jun 7, 23, 8:21 pm
  #493  
 
Join Date: Nov 2011
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The Mrs just submitted for renewal for her Nexus membership (will expire this coming Nov). Sounds like the wait right now is quite long - but I noted this on the FAQ on GOES/TTP website:

<< start >>
You become eligible to renew your membership 1 year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits after your membership expiration date. Follow these steps to renew your Trusted Traveler membership:
<< end >>


1, So as long as there is a submitted application, there is no issue to keep using Global Entry lane during re-entry to the US, and no issue to use Nexus lane when driving into Canada? And assuming the wait time for application is 2 years (corner case), for that 2 years, no issue to keep using Nexus or GE lane?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?

Thk you.
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Old Jun 7, 23, 8:46 pm
  #494  
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Originally Posted by r0m8470
1, So as long as there is a submitted application, there is no issue to keep using Global Entry lane during re-entry to the US, and no issue to use Nexus lane when driving into Canada? And assuming the wait time for application is 2 years (corner case), for that 2 years, no issue to keep using Nexus or GE lane?
2. Can one apply for GE when Nexus renewal application is pending?
3. Once Nexus expire (even though there is a pending application), the TTP number will still yield TSAPreCheck benefit, or not?
4. Is there an Interview On Arrival option for Nexus, or I guess that's Global Entry only?
  1. As long as the renewal application was submitted before the original expiration date, you will continue receive all the trusted travelers' benefits for up to five years pending the final approval of the renewal application.
  2. You cannot apply for Global Entry while you have a pending NEXUS renewal application; you will need to cancel the NEXUS renewal application before applying for GE, however, then you will not continue to receive the trusted travelers' benefits pending the approval of the GE application. You can apply for GE once your NEXUS renewal has been approved, but the NEXUS membership will be cancelled once the GE application is approved. There is absolutely no benefit for replacing NEXUS with GE other than avoiding the (possible) need for and enrollment interview in Canada (some renewal applications are approved without an interview).
  3. As I wrote in #1, as long as you have applied for renewal before the original expiration date, you will continue to receive ALL the trusted travelers pending the final approval of the renewal application, that includes TSA PreCheck,
  4. NEXUS interviews now consist of two parts, an interview at a Canadian enrollment center and an interview on arrival with a US CBP officer at a Canadian pre-clearance facility upon departure on a flight to the US. Please refer to the following thread: All NEXUS Enrollment Centers Have Reopened [two separate interviews are required].
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Old Jun 7, 23, 8:52 pm
  #495  
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Originally Posted by TWA884
  1. As long as the renewal application was submitted before the original expiration date, you will continue receive all the trusted travelers' benefits for up to five years pending the final approval of the renewal application.
  2. You cannot apply for Global Entry while you have a pending NEXUS renewal application; you will need to cancel the NEXUS renewal application before applying for GE, however, then you will not continue to receive the trusted travelers' benefits pending the approval of the GE application. You can apply for GE once your NEXUS renewal has been approved, but the NEXUS membership will be cancelled once the GE application is approved. There is absolutely no benefit for replacing NEXUS with GE other than avoiding the (possible) need for and enrollment interview in Canada (some renewal applications are approved without an interview).
  3. As I wrote in #1, as long as you have applied for renewal before the original expiration date, you will continue to receive ALL the trusted travelers pending the final approval of the renewal application, that includes TSA PreCheck,
  4. NEXUS interviews now consist of two parts, an interview at a Canadian enrollment center and an interview on arrival with a US CBP officer at a Canadian pre-clearance facility upon departure on a flight to the US. Please refer to the following thread: All NEXUS Enrollment Centers Have Reopened [two separate interviews are required].
For 4, the two-step process is only for interviews at Canadian enrollment centers. The ones on the US side of the land borders still have the officers from both sides where you just do one appointment with both officers.
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