Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Jan 8, 2020, 8:24 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
The NEXUS Information Thread
Heading up to YYC today and this is my first trip to Canada in three years. 
Looks like NEXUS users no longer fill out the paper declaration? Any other major changes to the process?
Looks like NEXUS users no longer fill out the paper declaration? Any other major changes to the process?
Jan 8, 2020, 8:28 am
#2
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,031
I think Canada as a whole doesn't do paper declarations anymore save for select airports or terminals. I've had NEXUS since 2017 and I never had to fill out a paper declaration, neither traveling by air nor land.
Jan 8, 2020, 9:07 am
#3
Join Date: May 2009
Posts: 204
I've had paper declarations for Canada when on cruises but not by air or land, both pre- and post-NEXUS (approved for NEXUS 3/19). But IIRC correctly, for the cruises, all were turned in on-board the ship to ship's personnel - once on land, it was just walk out past a couple of CBSA agents who were just observing. Even prior to having NEXUS, airports were all kiosk declarations. But there seems to be a trend in both the U.S. and Canada to more emphasis on the Immigration side of things and less on Customs. I was on three cruises ending in the U.S. in 2019 and none of them required paper declarations (no GE available at those cruise terminals).
Jan 8, 2020, 11:09 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Jan 9, 2020, 9:21 am
#6
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
Hi everyone, quick question for people who may have experience with this situation.
My SO and I have Nexus and we moved to a new address about 6 months ago. When we moved, we updated our mailing address online but did not go to a Nexus enrollment center to update our residential address (nearest one is a few hours of driving away).
We are departing for a trip to the USA in a week so we are thinking we should have this all squared up before we go, but based on my experiences at the border and reading stories online I know they are really strict about anyone who doesn't follow the rules to the letter and I am worried we might have issues since we delayed updating our home address by 6 months. Is there a chance we could get our cards revoked when we show up at the enrollment center to change our address?
The closest enrollment center to us is in Port Huron on the US side. Would it be wise for us to drive the extra few hours to go to one on the Canadian side instead (either YYZ or Niagara Falls)?
Or is this a non-issue and I shouldn't worry about waiting 6 months to update my address after moving?
EDIT: For posterity, I realized that the Nexus terms state you only have to update your residential address if it affects your eligibility in the program (eg. moving to a different country). I called to double-check and they confirmed that as long as I've updated my mailing address online (which I did when I moved) I don't have to go in to update my residential address.
My SO and I have Nexus and we moved to a new address about 6 months ago. When we moved, we updated our mailing address online but did not go to a Nexus enrollment center to update our residential address (nearest one is a few hours of driving away).
We are departing for a trip to the USA in a week so we are thinking we should have this all squared up before we go, but based on my experiences at the border and reading stories online I know they are really strict about anyone who doesn't follow the rules to the letter and I am worried we might have issues since we delayed updating our home address by 6 months. Is there a chance we could get our cards revoked when we show up at the enrollment center to change our address?
The closest enrollment center to us is in Port Huron on the US side. Would it be wise for us to drive the extra few hours to go to one on the Canadian side instead (either YYZ or Niagara Falls)?
Or is this a non-issue and I shouldn't worry about waiting 6 months to update my address after moving?
EDIT: For posterity, I realized that the Nexus terms state you only have to update your residential address if it affects your eligibility in the program (eg. moving to a different country). I called to double-check and they confirmed that as long as I've updated my mailing address online (which I did when I moved) I don't have to go in to update my residential address.
Last edited by etgohomeok; Jan 9, 2020 at 2:07 pm
Jan 10, 2020, 3:56 am
#7
Join Date: Nov 2013
Posts: 6
I've been a GE member for the past 5 years, my expiration was set to be March 2020. Last year i applied for Nexus, completed the interview and received my Nexus card. My TTP profile changed to Nexus, set to expire 2025, I've received and activated my Nexus cards.
However, I just used the GE kiosk at BOS airport and it prompted my with a reminder that my membership expires in 78 days (March 2020). Again, TTP profile shows Nexus is active.
Is this normal? Will GE run out in March and Nexus take over?
Thanks for any input.
However, I just used the GE kiosk at BOS airport and it prompted my with a reminder that my membership expires in 78 days (March 2020). Again, TTP profile shows Nexus is active.
Is this normal? Will GE run out in March and Nexus take over?
Thanks for any input.
Jan 10, 2020, 9:29 am
#8
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
I've been a GE member for the past 5 years, my expiration was set to be March 2020. Last year i applied for Nexus, completed the interview and received my Nexus card. My TTP profile changed to Nexus, set to expire 2025, I've received and activated my Nexus cards.
However, I just used the GE kiosk at BOS airport and it prompted my with a reminder that my membership expires in 78 days (March 2020). Again, TTP profile shows Nexus is active.
Is this normal? Will GE run out in March and Nexus take over?
Thanks for any input.
However, I just used the GE kiosk at BOS airport and it prompted my with a reminder that my membership expires in 78 days (March 2020). Again, TTP profile shows Nexus is active.
Is this normal? Will GE run out in March and Nexus take over?
Thanks for any input.
Jan 10, 2020, 10:11 am
#9
Join Date: Sep 2019
Location: CA
Posts: 10
Does anyone know how Ottawa releases appointments? Most Nexus enrollment centers have availability for several months into the future. Ottawa only has March and nothing past. Is that standard for them? or are they closing that office after March 2020?
Jan 10, 2020, 10:49 am
#10
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Jan 10, 2020, 11:51 am
#11
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Most likely April and beyond appointments will be available soon. At the mean time, check diligently daily for cancellations. It occurs frequently especially when that enrollment center is open.
Jan 10, 2020, 12:12 pm
#12
Join Date: Sep 2019
Location: CA
Posts: 10
Thanks, I was afraid the office was closing and I couldn't find any information relating to a closure.
Jan 11, 2020, 7:07 am
#13
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Hi everyone, quick question for people who may have experience with this situation.
My SO and I have Nexus and we moved to a new address about 6 months ago. When we moved, we updated our mailing address online but did not go to a Nexus enrollment center to update our residential address (nearest one is a few hours of driving away).
We are departing for a trip to the USA in a week so we are thinking we should have this all squared up before we go, but based on my experiences at the border and reading stories online I know they are really strict about anyone who doesn't follow the rules to the letter and I am worried we might have issues since we delayed updating our home address by 6 months. Is there a chance we could get our cards revoked when we show up at the enrollment center to change our address?
The closest enrollment center to us is in Port Huron on the US side. Would it be wise for us to drive the extra few hours to go to one on the Canadian side instead (either YYZ or Niagara Falls)?
Or is this a non-issue and I shouldn't worry about waiting 6 months to update my address after moving?
EDIT: For posterity, I realized that the Nexus terms state you only have to update your residential address if it affects your eligibility in the program (eg. moving to a different country). I called to double-check and they confirmed that as long as I've updated my mailing address online (which I did when I moved) I don't have to go in to update my residential address.
My SO and I have Nexus and we moved to a new address about 6 months ago. When we moved, we updated our mailing address online but did not go to a Nexus enrollment center to update our residential address (nearest one is a few hours of driving away).
We are departing for a trip to the USA in a week so we are thinking we should have this all squared up before we go, but based on my experiences at the border and reading stories online I know they are really strict about anyone who doesn't follow the rules to the letter and I am worried we might have issues since we delayed updating our home address by 6 months. Is there a chance we could get our cards revoked when we show up at the enrollment center to change our address?
The closest enrollment center to us is in Port Huron on the US side. Would it be wise for us to drive the extra few hours to go to one on the Canadian side instead (either YYZ or Niagara Falls)?
Or is this a non-issue and I shouldn't worry about waiting 6 months to update my address after moving?
EDIT: For posterity, I realized that the Nexus terms state you only have to update your residential address if it affects your eligibility in the program (eg. moving to a different country). I called to double-check and they confirmed that as long as I've updated my mailing address online (which I did when I moved) I don't have to go in to update my residential address.
When I finally had a chance to go in to the YYZ T1 center, they took me as a walk-in quickly. I mentioned to the CBSA officer about how it had been over a year, she told me that what we did was fine. She even noted that it wasn't uncommon for someone that lived so far from an enrollment center to take so long to get the in-person update. According to her, the fact that I updated our mailing addresses online was the key as it showed I wasn't ignoring my responsibility to keep our info updated.
I should also note that our new address did not effect our eligibility, as I just moved from one PHL suburb to another.
Jan 11, 2020, 2:59 pm
#14
Join Date: Mar 2019
Posts: 179
I finally got my Nexus card and I can't get over how...insecure it looks. It has far fewer security features than any driver's license I have ever seen. It looks like a fake card that might be in a wallet display. To me it looks like anyone with a lamination machine could copy it. Why does it look like this and should it really be used as a "real ID" compliant card?
Jan 11, 2020, 7:34 pm
#15
Join Date: Nov 2018
Location: Canada
Posts: 37
I finally got my Nexus card and I can't get over how...insecure it looks. It has far fewer security features than any driver's license I have ever seen. It looks like a fake card that might be in a wallet display. To me it looks like anyone with a lamination machine could copy it. Why does it look like this and should it really be used as a "real ID" compliant card?
The 'real' Nexus information is in their computer databases. The RFID chip just contains a reference number to access their database.
So it seems like the security of the card itself is of no matter as all th real information is actually not on the card.