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-   -   NEXUS First Time Applications Information and Processing Timelines (https://www.flyertalk.com/forum/trusted-travelers/1477693-nexus-first-time-applications-information-processing-timelines.html)

flyertalker574 Dec 9, 2019 9:19 am


Originally Posted by ITFlyer15 (Post 31821443)
It's now been over five months since my wife submitted her application (beginning of July) with the application still showing "pending review". My wife called today and got a very angry and unpleasant woman who refused to even look up her application, and told her "it takes as long as it takes, if it's been longer than 7 months and still showing pending, then call back."

They won't discuss it. They're massively backed up and angry and instead of considering that people actually paid for this service they should be working on the June/July backlog instead of clearing people who applied afterwards. The whole thing would be a joke if it wasn't so frustrating.

When we asked why they're continuing to process other months normally and letting the summer months continue waiting they got very angry. Either something is up with those two months or they're really THAT disorganized.

george53 Dec 9, 2019 9:37 am

I honestly don't understand what is wrong with June/July applications? Like everyone else I'm waiting also for more than five months. No help from CBSA at all. Unless something happened to their computers at summer time that resulted in file corruption I don't know what else could be. It is drastically wrong that we are waiting for so long while people that applied in September and October got approved already. Oh, well..

Nayef Dec 11, 2019 12:45 pm


Originally Posted by Nayef (Post 31796464)
My friend (a recent US citizen) applied to NEXUS on the first week of October and got his conditional approval on Nov. 27.

He had his appointment yesterday (Dec. 10) at Derby Line, Vermont, and he was immediately approved. Though he has to go to Montreal to do the iris scan registration.

tajee165 Dec 11, 2019 9:47 pm


Originally Posted by george53 (Post 31821605)
I honestly don't understand what is wrong with June/July applications? Like everyone else I'm waiting also for more than five months. No help from CBSA at all. Unless something happened to their computers at summer time that resulted in file corruption I don't know what else could be. It is drastically wrong that we are waiting for so long while people that applied in September and October got approved already. Oh, well..

My friend applied mid-July is also in the “still pending”. Probably not worth a call? Your two DPs show some very unpleasant agents.

Think it’s worth showing up in-person to a NEXUS office? We’re close-ish to the airport.

mrbiggs223 Dec 12, 2019 6:38 am


Originally Posted by mrbiggs223 (Post 31790691)
US Citizen & current GE member. Applied 10/15, yesterday was 29 business days and still pending review.

Applied 10/15, conditionally approved 12/12 -- 40 business days

george53 Dec 12, 2019 8:16 am

Again, nobody knows why summer files continue to be delayed while new applications are being processed. I don't think either CBSA or CBP will tell you the reason for this. The CBP website has changed timeline for NEXUS from being 3-5 months to 6 months. CBSA said the last time I spoke to them - 7 months. Regardless, I guess one thing is very certain - the wait time for summer files is going to be very long. :(

Ajith Peethambaran Dec 13, 2019 4:23 pm

My timeline below.
Location: Vancouver
Applied: Sep 16, 2019
Interview Letter: Nov 15, 2019
Interview: Nov 19, 2019 (Vancouver Airport) got the slot from a cancellation. Else was available for March 2020 in Vancouver and had booked for Dec 31 Blaine, WA office.
Approved: Dec 2, 2019
Card Received: Dec 13, 2019

TWA884 Dec 20, 2019 8:37 am

Moderator's Note
 
For indexing and future search purposes, recent posts whose focus was whether iris scans for NEXUS members are being replaced by facial recognition, as opposed to reporting approval processing timelines, were moved to the The NEXUS Information Thread.

TWA884
Travel SAfety/Security co-moderator

george53 Dec 20, 2019 11:08 am

As there is absolutely no way to receive an update on the processing times from either CBSA or CBP, I would like to ask those people who applied for Nexus in June and July, i.e. more than 5 months ago, to post their status update once they receive conditional approval. Although processing times are different from one person to another, this will give the rest of us some indication as to when can we expect our files to be processed.

flyertalker574 Dec 24, 2019 11:40 am


Originally Posted by george53 (Post 31832593)
Again, nobody knows why summer files continue to be delayed while new applications are being processed. I don't think either CBSA or CBP will tell you the reason for this. The CBP website has changed timeline for NEXUS from being 3-5 months to 6 months. CBSA said the last time I spoke to them - 7 months. Regardless, I guess one thing is very certain - the wait time for summer files is going to be very long. :(

Where does it say the timeline is changed? It still says 34 days as far as I can see.

And they said 7 months from which date? It has been nearly 7 months since my friend applied at this point.

george53 Dec 24, 2019 11:54 am


Originally Posted by getoutofmycave (Post 31873060)
Where does it say the timeline is changed? It still says 34 days as far as I can see.

And they said 7 months from which date? It has been nearly 7 months since my friend applied at this point.

Read my post again. I said CBP site, not CBSA. As Canadian side continue to say that this delay is all because American side, then CBP information is what you should look at. Not CBSA. Look here https://help.cbp.gov/s/sidebar-top-5...language=en_US Press the button "I have submitted my Trusted Traveler application for review. Did CBP receive my application?" and read their info. This is what it says: "If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant, but on average you can expect your application to be processed for Global Entry and FAST within 6 months, SENTRI 12 months and NEXUS 6 months"
Since I frequent this site regularly I can attest that this timelines have changed recently. Before it said NEXUS 3-5 months. Apparently 7 months is from when you submitted an application. But that continues to increase constantly.

george53 Dec 24, 2019 12:08 pm

Besides, if you are looking at CBSA site it still says 39 days. I don't know where did you see 34 days. But this applies only to those who submit their applications now. Not to us, who had a misfortune to submit applications in June/July.

flyertalker574 Dec 24, 2019 12:28 pm

I think the issue is that I'm looking at it on mobile, which seems to be a disaster. Your link goes nowhere for me on mobile. I'll look at it on a computer when I can. Thanks for the information.

sshepilov83 Dec 26, 2019 9:55 pm

No update
 

Originally Posted by george53 (Post 31860801)
As there is absolutely no way to receive an update on the processing times from either CBSA or CBP, I would like to ask those people who applied for Nexus in June and July, i.e. more than 5 months ago, to post their status update once they receive conditional approval. Although processing times are different from one person to another, this will give the rest of us some indication as to when can we expect our files to be processed.

Hey, I applied for my twins (5 year old) on July 14th and for myself on July 22nd, nothing so far, we live in the US, so I talked to Canadian side in late September they say that they passed 3 of us 8 weeks after we applied

jkeener Dec 30, 2019 12:21 pm

July 7, 2019 Still waiting
 
Applied July 7, 2019 for Nexus and still pending review. Fingers crossed it's soon!


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