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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Dec 22, 2023 | 4:50 pm
  #2491  
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Data point for my parents, this is their 2nd renewal. Expiration Dec 2024

12/20 Renewed online
12/22 full approval, no interview needed
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Old Dec 28, 2023 | 8:28 am
  #2492  
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Join Date: Oct 2004
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Data point:

Renewal submitted 12/26/2023
Approval received 12/28/2023

No interview needed. This was my second renewal.
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Old Dec 28, 2023 | 8:36 am
  #2493  
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Renewal submitted 12/7/23
Renewal approved 12/9/23 no interview needed

My third renewal.

Submitted renewals for my wife and daughter a few days later and daughters came back in about a week with no interview while wife’s is still in process.
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Old Dec 29, 2023 | 2:53 pm
  #2494  
 
Join Date: Mar 2020
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My husband renewed his Global pass about 3 - 4 months ago. Still processing. In the meantime he renewed his passport and got the new one within 4 weeks. We updated his Global Pass renewal site with the new Passport info when he got the new passport. Still nothing. I renewed my Global pass last month and got my renewal approved within 24 hours. New Global Pass card arrived with 10 days. So - I am very confused and not sure what to do. My husband used the contact on the GP site and got an auto response saying it could be up to 12 months to receive a renewal?????
Any advice?
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Old Dec 29, 2023 | 3:00 pm
  #2495  
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Originally Posted by surfercats
My husband renewed his Global pass about 3 - 4 months ago. Still processing. In the meantime he renewed his passport and got the new one within 4 weeks. We updated his Global Pass renewal site with the new Passport info when he got the new passport. Still nothing. I renewed my Global pass last month and got my renewal approved within 24 hours. New Global Pass card arrived with 10 days. So - I am very confused and not sure what to do. My husband used the contact on the GP site and got an auto response saying it could be up to 12 months to receive a renewal?????
Any advice?
Unfortunately, this is very common. Take a look at some of the posts upthread and you'll see many people reporting that theirs took 12-13 months to process. My husband and I have the same experience that you do. My husband applied for renewal in March, 2023, and his is still processing. I applied in November, 2023, and mine was approved within 48 hours.

The good news is that your husband's membership is automatically extended for 12 months past its expiration date as long as he applied for renewal before it expired. At this point there is nothing for you to do. You'll just have to wait until it's processed.
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Old Dec 29, 2023 | 5:37 pm
  #2496  
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Originally Posted by Mithria
The good news is that your husband's membership is automatically extended for 12 months past its expiration date as long as he applied for renewal before it expired.
24 months.
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Old Jan 4, 2024 | 4:29 pm
  #2497  
 
Join Date: Jan 2024
Posts: 16
Data Points: (all apps/renewals online in the same portal from the same IP address)
Initial GE Application: 2010 at IAD - took less than 30 days each including interview for myself, hubby, minor daughter
First renewals: 2015 - hubby - no interview required, daughter no interview required, both completed within 30 days, new cards in mail within a couple of weeks. Mine was approved within 30 days, then had to do interview at Otay Mesa CA center - took a few weeks to get appointment, my new card was handed to me at the center.
Second renewals: 2020 - hubby - no interview, approved/got new card within 30 days. Daughter - no interview, approved/got new card within 6 months. Me - took 10 months, no interview, got card 30+ days after approval AFTER I CALLED.
Third renewals: 2024 - after 2020, made calendar notes to file renewals online 1 day after our birthdays in 2023. Husband- (April) got approval and new card in mail in 2 weeks, no interview. Daughter (August)- approved within 30 days, never got new card. Me - only applied in October, but still "Pending Review". I guess I'll check on it next Christmas...

Notes: Husband has a government clearance, maybe this helps. He has traveled for work to a lot more "questionable" countries than I have including Taiwan, Malaysia, etc. We mostly travel together, never to "questionable" countries anyway. Our daughter has only come with us occasionally. As of 2020 renewal she was no longer a minor, AND she was not born in the US (we were).

As for algorithms, in 2020 I could see it as random, now not so much, as there is a clear pattern here. If my membership doesn't actually expire til 2026, that's fine, BUT I will be doing some international travel and hope that my expired card will still count (e.g., UK, Australia).

Also - I have to get my passport renewed by April, as a couple of places we will travel to in Fall in 2024 require 3-6 months beyond passport expiration to get a tourist visa (it expires Oct 2024), and I have heard it's now taking 8 weeks even for expedited renewals. QUESTION: Should I update passport info in the portal as soon as I get the new one? Or wait til after the old one expires to change it online?

This is the first time GE & Passport renewals coincide in the same year - wondering if I will be in limbo til 2026...

Lastly, a Q for the group: wondering if females get caught in the manual review algorithm more because we usually have a couple of name changes due to marriages & divorces?
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Last edited by exNYerTraveler; Jan 4, 2024 at 4:36 pm Reason: ETA
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Old Jan 4, 2024 | 5:35 pm
  #2498  
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Originally Posted by exNYerTraveler
Data Points...
Thanks for the detailed data points, and welcome to FlyerTalk!

In short, it's impossible to predict renewal timelines, and applications and renewals have spread the gamut from within a day to over a year. I've monitored this thread since its inception, and there is no correlation or consensus as to whose application will be fast tracked and whose will languish in the pending review process for months. There have been cases where people have had a single W-2 job, only traveled to Canada, haven't had any name or address changes and not as much as a parking ticket sit and wait for months next to someone who couchsurfs, generates income via freelance work, and visited all of the 'stans and Iran for tourism whose application is approved in 72 hours.

The data points are still useful, however, to assess general trends in the timeline for renewals.
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Old Jan 4, 2024 | 5:37 pm
  #2499  
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Originally Posted by exNYerTraveler
Also - I have to get my passport renewed by April, as a couple of places we will travel to in Fall in 2024 require 3-6 months beyond passport expiration to get a tourist visa (it expires Oct 2024), and I have heard it's now taking 8 weeks even for expedited renewals.
According to the Current US passport wait? (Merged Threads) in the USA forum, passport processing timelines are back to normal, four weeks for standard applications and two weeks for expedited applications.
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Old Jan 4, 2024 | 9:51 pm
  #2500  
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Second renewal- applied January 2 and approved January 4.
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Old Jan 6, 2024 | 7:16 am
  #2501  
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Data point:
I submitted my online renewal on 4 Jan 2024 and was notified this morning (6 Jan 2024) that I was approved.

For context, I've had Global Entry since 2013, and this is my second renewal. I was a little nervous about being approved, as the process seemed a lot more detailed than the last time I renewed (it seemed like there were a lot more questions to answer this time, but maybe I'm forgetting). Additionally, I made a lot of updates in my renewal (changed my mailing address since I had moved, I noted that I do not need to add a car, I added my drivers license, etc.)

Good luck to everyone!
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Old Jan 7, 2024 | 9:40 am
  #2502  
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As my three children have had their renewals come up starting about 2 1/2 years ago, ive applied for renewal and had such a mixed bag. My oldest got approved quickly with no need for an interview, my youngest took over a year and required an interview, and my middle child is seemingly stuck in pending mode since November 2021. Yes thats approaching almost 2 1/2 years. Ive had to go out get him pre-check because hes now too old to get in as a companion to an adult. I called in October and filed a case so they would investigate. was told I would hear back in something completely random like 13 to 19 weeks. Still crickets and had to use MPC app with him yesterday when we reentered the US.
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Old Jan 9, 2024 | 7:50 am
  #2503  
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Waiting on renewal since 9 months. Entered at JFK this week and GE machine snapped pic, went ahead and officer told me he does not have me - had to be processed manually. GE is still active, renewal is pending.
Officer to who processed manually said everything checks out, not sure what the issue is with global entry. Has anyone else had trouble with the new machines with a renewal pending?
Acid is offline  
Old Jan 9, 2024 | 11:48 am
  #2504  
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Originally Posted by Acid
Waiting on renewal since 9 months. Entered at JFK this week and GE machine snapped pic, went ahead and officer told me he does not have me - had to be processed manually. GE is still active, renewal is pending.
Officer to who processed manually said everything checks out, not sure what the issue is with global entry. Has anyone else had trouble with the new machines with a renewal pending?
I had issues with GE machine not working for me even after a successful renewal, so this might just be JFK issues or a temporary issue - like you, the officer just told me my GE is fine and I should continue using it.
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Old Jan 11, 2024 | 4:00 pm
  #2505  
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Doing my third renewal tomorrow. Do have an interview this time. Hopefully the turnaround is fast after that. I remember my initial back in 2007 at IAH when it was like a pilot test program at three airports. The program has certainly grown and changed in over 15 years.
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