My husband renewed his Global pass about 3 - 4 months ago. Still processing. In the meantime he renewed his passport and got the new one within 4 weeks. We updated his Global Pass renewal site with the new Passport info when he got the new passport. Still nothing. I renewed my Global pass last month and got my renewal approved within 24 hours. New Global Pass card arrived with 10 days. So - I am very confused and not sure what to do. My husband used the contact on the GP site and got an auto response saying it could be up to 12 months to receive a renewal?????
Any advice?