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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Apr 26, 2022, 6:16 pm
  #1861  
 
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Applied for my 2nd renewal a few days ago and got conditional approval in about 36 hours. Checked the TTP site a few times until I found some Zoom appointments for the same day, including one that started 6 minutes later. Appointment lasted 3 minutes, and would have lasted 2 minutes if I had better lighting around my laptop. Got the approval email about 10 minutes later.
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Old Apr 27, 2022, 4:31 pm
  #1862  
 
Join Date: Nov 2016
Posts: 5
Mine expired earlier this week. Kinda forgot about it the past months as I have no travel plans in the near future, so I put if off till the expiration date plus I was waiting for a new credit card that would credit the application fee. I thought I had till end of day of the expiration date, to renew and maintain benefits, but turns out membership expires at 12:01 AM instead of 11:59 PM.

Ended up reapplying/paying for renewal about a day after expiration (first time renewing) and got notification of full Approval w/o needing an interview just over 24 hours later.

No notable updates to my profile, other than adding several countries to the list of places I've been to in the past 5 years and updating home address, since I moved.
jbong is offline  
Old Apr 27, 2022, 4:35 pm
  #1863  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Originally Posted by jbong
Ended up reapplying/paying for renewal about a day after expiration (first time renewing) and got notification of full Approval w/o needing an interview just over 24 hours later.
Did you get an extra year of validity? Is your new expiration date in 2027 or 2028?
TWA884 is offline  
Old Apr 27, 2022, 9:44 pm
  #1864  
 
Join Date: Dec 2015
Posts: 3
My GE expired last year in late April. Took me a month or two to figure it out after several flights without Pre-Check.

I finally got around to filling out the renewal application 2 or 3 weeks ago as my first trip out of the country since 2019 was looming.

I just got the status change e-mail, and logged in; Approved, not conditional and needing an interview, fully active and ready to use. No new card coming just ready to go.

Should be a solid data point here, that even after a YEAR expired one can still possibly be renewed without the hassle of interviews!

Oh, and as an added bonus, they waited until a few days past my birthday to approve it, so I get 6 years this time around pretty much! Maybe it was luck, or perhaps someone did me a favor and timed it that way on purpose. We will never know.....

Yay!
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Old Apr 28, 2022, 3:15 pm
  #1865  
 
Join Date: Oct 2016
Programs: UA Platinum, SPG Gold, Hilton Gold
Posts: 205
Originally Posted by mattg85
Checked a couple of times for appointments and by chance just now one showed up for IAH next week so snagged that one and will hopefully get this all finished up! Fingers crossed.
Had my in person interview today at IAH. Went well and received approval around an hour after leaving the interview.

Interestingly I was asked the same exact two questions as I was in London when I did my initial enrollment interview 5 years ago. They just wanted to know why I had been to UAE (business) and Turkey (vacation).

I thought they might want to know why I’d been to Cuba (also vacation) but didn’t care to ask.

Glad that’s over with for another 5 years!
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Old Apr 28, 2022, 8:08 pm
  #1866  
 
Join Date: Jan 2021
Location: LAX, TIJ
Programs: UA, AS, Volaris, VivaAerobús
Posts: 204
My 3rd renewal on April 26, 2022 was approved today whereas my 2nd renewal from August 5, 2017 was approved on August 22, 2017. I was worried that my approval would get delayed due to the backlog, but it turns out that my approval was fast so I'm just going to wait for my new card. Other than lots of travel between the US and Mexico, I lost my job during the pandemic and picked up a temp job until I got another job. No interview needed.

My passport card and book will expire in late 2027 and 2028 respectively, a few months earlier than Global Entry so I'll probably renew everything all at once in 2027.

Last edited by i0wnj00; Apr 28, 2022 at 8:22 pm
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Old Apr 30, 2022, 9:46 pm
  #1867  
 
Join Date: Nov 2016
Posts: 5
Originally Posted by TWA884
Did you get an extra year of validity? Is your new expiration date in 2027 or 2028?
My new expiration is in 2028. So pretty much got 6 years of GE.
jbong is offline  
Old May 2, 2022, 12:34 am
  #1868  
 
Join Date: Feb 2012
Posts: 573
How do I renew Global Entry?

Trying to figure out how to renew my Global Entry card via the Trusted Traveler Customs and Border Patrol (CBP) site
https://ttp.cbp.dhs.gov/dashboard

What do I click on to renew?
I DO see the reminders that I need to renew. I DON"T see how to do that.

Below: Screen shot of what I see on my CBP dashboard.
MareLuce is offline  
Old May 2, 2022, 2:13 pm
  #1869  
 
Join Date: Mar 2011
Programs: Marriott LT Platinum+Titanium Elite, Hyatt Globalist, AA EXP, Delta Plat, United Silver, AX Biz Cent
Posts: 705
When I filled out my renewal for Global Entry a week ago, I entered my brand new renewal Passport (book) number. I hadn't yet received my renewal Passport Card yet, but it has now arrived. My Global Entry renewal is still "Pending Renewal".

Any idea if I should contact DHS through the TTP "Contact Us" form and notify them of my new Passport Card number?
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Old May 2, 2022, 8:45 pm
  #1870  
 
Join Date: May 2015
Posts: 674
I did my renewal back in August, and it required an interview, which I havent yet done. I have my first international trip scheduled for next month - is there anywhere to confirm I can do it on arrival?
jamesinclair is offline  
Old May 2, 2022, 8:53 pm
  #1871  
 
Join Date: Feb 2012
Posts: 573
Originally Posted by Faded_Memories
I finally got around to filling out the renewal application 2 or 3 weeks ago as my first trip out of the country since 2019 was looming.
I have a basic question that is truly baffling me.

Where did you find the renewal application?

This is what I see on my Global Entry dashboard. I can't find the renewal application anywhere on the page.
Do you have a link?

MareLuce is offline  
Old May 2, 2022, 9:34 pm
  #1872  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Originally Posted by jamesinclair
I did my renewal back in August, and it required an interview, which I havent yet done. I have my first international trip scheduled for next month - is there anywhere to confirm I can do it on arrival?
Yes, please refer to the following thread:
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Old May 3, 2022, 4:02 am
  #1873  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Originally Posted by MareLuce
Trying to figure out how to renew my Global Entry card via the Trusted Traveler Customs and Border Patrol (CBP) site
https://ttp.cbp.dhs.gov/dashboard

What do I click on to renew?
I DO see the reminders that I need to renew. I DON"T see how to do that.
It's possible that it is an issue with your browser settings that prevent the display of the renew button.

Have you tried a different browser or a different computer or tablet to logo into the TTP website?

Clearing the cache, deleting the cookies and disabling any privacy and ad blocking extensions often helps in such situations.

Instead of the latter, you may want to try using private or incognito modes, however, make sure that any extensions are not enabled in those modes.
TWA884 is offline  
Old May 3, 2022, 7:40 am
  #1874  
 
Join Date: Feb 2011
Posts: 117
Summary - I renewed a slightly expired Global Entry membership in 1.5 days with no need to interview.

My Global Entry and my Missouri driver license both recently expired on my birthday (which I will refer to as “B”). I renewed my license (upgrading to a Real ID version) about a week before B (which I will call “B-7"). The clerk punched the word “Void” into my old plastic license and handed me a paper temporary license which had an expiration date of about B+45 days. He said “You can keep your old license, but it is no longer valid; the temporary license is valid to drive until you receive your new plastic license.”

I got home and opened the renewal application on the Global Entry site, but was not able to get far, since I did not know the expiration date of my new license, nor was I sure it would have the same license number. I did not get far enough to pay the $100 fee.

I had several flights scheduled near my birthday. On B-1 I had a flight on Southwest. My boarding pass had the Pre-Check symbol, but the ID machine rejected my Global Entry card as an ID. The TSA staffer suggested that the Southwest ticket counter might be able to fix things. I went there and handed the Southwest agent my boarding pass and my Passport Card as an ID. The Southwest agent typed a few things and handed me a new boarding pass, which also had the Pre-Check symbol. I presented the new boarding pass to the same TSA agent at the ID machine in the Pre-Check line along with my Passport Card as an ID. It was accepted.

My guess is that when my old plastic license was canceled, perhaps that cancellation caused my Global Entry card to be cancelled, so the machine saw it as invalid.

On B, I flew on American, got the PreCheck symbol on my boarding pass, and had no trouble going through the PreCheck line using my Passpord Card as ID at ORD.

On about B+5, I flew on American at DCA. I did not get the PreCheck symbol. I spoke with an American ticket agent, who tried entering something on her terminal, but she was not able to generate a boarding pass with the PreCheck symbol.

When I arrived home, I discovered that my new plastic Driver License had arrived. Sunday May 1st I went to the Global Entry web site. It showed my status as “expired”, with no suggestion of any grace period, but when I started an application, it seemed to remember that I had briefly started the application a week or 10 days before. I completed the application and paid. My status then showed that I had a “renewal pending”. Early May 3, I had an email that my status had changed. I logged back on and saw that I was “Approved” with an expiration on B+6 years (not 5), with the same Known Traveler Number. To be clear, I was “Approved” and not “Conditionally Approved”, pending any sort of interview. I have not changed my home address or my employment during the five years that my original Global Entry was valid, which may have made my renewal application easy to evaluate.

UPDATE - exactly one week after I was notified that my application was approved, my new Global Entry card arrived in the mail, with the same picture as my first card.
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Last edited by Epod; May 10, 2022 at 7:39 pm Reason: subsequent event
Epod is offline  
Old May 3, 2022, 8:30 am
  #1875  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Originally Posted by some dude
When I filled out my renewal for Global Entry a week ago, I entered my brand new renewal Passport (book) number. I hadn't yet received my renewal Passport Card yet, but it has now arrived. My Global Entry renewal is still "Pending Renewal".

Any idea if I should contact DHS through the TTP "Contact Us" form and notify them of my new Passport Card number?
Are we suppose to put our passport card in our GE profile? I never remembered seeing a spot for it and have both a passport book and card. I don't think I've ever used it, I just have it in my glovebox for a backup ID or in case I'm in Detroit and ever decide to make a last minute trip to Windsor I'll have it to get across the border
jamesteroh is offline  


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