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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Sep 1, 2021, 11:28 am
  #1696  
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I expire in October. Re-applied July 20th, the same day I received my renewal e-mail. Still pending. 6 weeks now.
My wife expires in November. Re-applied August 21st. Approved the a day or two later, card arrived earlier this week.

Only differences is I have about a dozen trips to China/HK on mine...Whereas she's only Jamaica in the last 5 years.

Reading the latter parts of this thread, it seems normal for me, but still concerned that they processed her so fast and mine, not so much--so it's not a FIFO situation!
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Old Sep 2, 2021, 10:50 am
  #1697  
 
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Frustrating data point here: I've been wondering the past few months why I was not getting pre-check on my boarding pass. Finally a ticket agent suggested that it might be expired that honestly had never occurred to me! Mine apparently expired this past April so I reapplied on August 22, 2021 and so far nothing… Very strange how most of you have approval in 1-2 days and I find it strange that I've been waiting over a week. I did have a little over 20 countries listed, actually forgot a few, but many have reported this not being an issue.

Last edited by rollthere; Sep 2, 2021 at 11:03 am
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Old Sep 3, 2021, 3:26 pm
  #1698  
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Had my interview today at ORD (second renewal). Pretty painless - just wanted to see my passport (which is new) and asked about my travel history. Other than that, it was just for taking a new picture and running my fingerprints again.
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Old Sep 6, 2021, 2:20 pm
  #1699  
 
Join Date: Mar 2011
Location: SAN
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Originally Posted by Eurynom0s
My previous Global Entry membership was set to expire August 11. I submitted my renewal application on August 2 and received notification of full approval on August 4. However I still haven't received a new Global Entry card, I still only have the one that expired on the 11th. Is it normal to not have received the new card yet nearly a full four weeks after the full approval of the renewal goes through? I just double checked on my trusted traveler profile to make sure it wasn't actually prompting me to make an interview, but indeed, it says my only remaining step is to activate the new card.
No I don't think that is normal.
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Old Sep 6, 2021, 2:26 pm
  #1700  
 
Join Date: Nov 2009
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Originally Posted by Eurynom0s
My previous Global Entry membership was set to expire August 11. I submitted my renewal application on August 2 and received notification of full approval on August 4. However I still haven't received a new Global Entry card, I still only have the one that expired on the 11th. Is it normal to not have received the new card yet nearly a full four weeks after the full approval of the renewal goes through? I just double checked on my trusted traveler profile to make sure it wasn't actually prompting me to make an interview, but indeed, it says my only remaining step is to activate the new card.
Originally Posted by ChrisFlyer66
No I don't think that is normal.
+1
Typically, GE cards are received between 1-2 weeks following full approval. Suggest you order a replacement card - double check that your mailing address is correct.
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Old Sep 7, 2021, 11:19 am
  #1701  
 
Join Date: Aug 2018
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Originally Posted by ChrisFlyer66
No I don't think that is normal.
Originally Posted by mnbp
+1
Typically, GE cards are received between 1-2 weeks following full approval. Suggest you order a replacement card - double check that your mailing address is correct.
Thanks, I still don't have it so I guess it's replacement card time. I just looked and my address looks right, my card would have come while I had a three week mail hold set while out of town so I wonder if that screwed it up somehow. While poking around about this previously I think I saw something about giving it 8 weeks before requesting a replacement for having never received the card, is that actually necessary or can I just submit the request for the card to be replaced now?
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Old Sep 7, 2021, 2:43 pm
  #1702  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Originally Posted by Eurynom0s
Thanks, I still don't have it so I guess it's replacement card time. I just looked and my address looks right, my card would have come while I had a three week mail hold set while out of town so I wonder if that screwed it up somehow. While poking around about this previously I think I saw something about giving it 8 weeks before requesting a replacement for having never received the card, is that actually necessary or can I just submit the request for the card to be replaced now?
From the TTP FAQ: https://ttp.cbp.dhs.gov/faq?lang=en

Why didn't I get a Global Entry Card?
If you have not received your card after 8 weeks, please log back into your TTP dashboard and select the “Card Never Received” option. Follow the onscreen prompts to verify your biographic information and your address. Once all the information is verified by you the member a new card replacement application will be generated in the TTP system.
I think you should follow the above instructions - after 8 weeks, the "Card Never Received" option should appear in the dashboard for this exact scenario.
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Old Sep 14, 2021, 12:47 pm
  #1703  
 
Join Date: Jul 2015
Location: DFW
Posts: 522
My Global Entry expires in July 2022. If I renew now, does 5yr get added onto the July 2022 date, so the new expiration date will be July 2027? Or does the 5yr get added on to the date I renew? Just wondering if it's fine to start the renewal process now or better to wait until closer to July 2022.
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Old Sep 14, 2021, 12:52 pm
  #1704  
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Originally Posted by poisson
My Global Entry expires in July 2022. If I renew now, does 5yr get added onto the July 2022 date, so the new expiration date will be July 2027? Or does the 5yr get added on to the date I renew? Just wondering if it's fine to start the renewal process now or better to wait until closer to July 2022.
5 years get added to the current renewal date if you renew before expiry. Expiry & renewal are always on your birthday.
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Old Sep 14, 2021, 12:54 pm
  #1705  
 
Join Date: Jul 2015
Location: DFW
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Originally Posted by Xyzzy
5 years get added to the current renewal date if you renew before expiry. Expiry & renewal are always on your birthday.
So if I renew right now, will the new expiry date will be July 2026 or July 2027?
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Old Sep 14, 2021, 1:05 pm
  #1706  
 
Join Date: May 2009
Posts: 205
Originally Posted by Xyzzy
5 years get added to the current renewal date if you renew before expiry. Expiry & renewal are always on your birthday.
Originally Posted by poisson
So if I renew right now, will the new expiry date will be July 2026 or July 2027?
Xyzzy meant to day "five years gets added to the current EXPIRATION date if you renew before expiry".
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Old Sep 14, 2021, 5:27 pm
  #1707  
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Originally Posted by BelmontRef
Xyzzy meant to day "five years gets added to the current EXPIRATION date if you renew before expiry".
Yes thank yu!
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Old Sep 17, 2021, 1:51 pm
  #1708  
 
Join Date: Jul 2015
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Is there any rhyme or reason for who needs an interview and who doesn't?
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Old Sep 17, 2021, 2:38 pm
  #1709  
 
Join Date: Jul 2015
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Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
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Originally Posted by poisson
Is there any rhyme or reason for who needs an interview and who doesn't?
Short answer: No.

Slightly longer answer: There are some factors that may increase the likelihood of an interview, like traveling to countries the US has strained relationships with, or frequent moves or employer changes. But there's very much a random factor at play as well. You can be the most obviously qualified case in the world and still get called for an interview.
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Old Sep 17, 2021, 2:46 pm
  #1710  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Originally Posted by poisson
Is there any rhyme or reason for who needs an interview and who doesn't?
On Renewal it seems to be a crap shoot, I waited 220ish days for my renewal (I think I am still listed in the wiki on all time longest waits) but got approved with no interview required, my SO was approved within a week for renewal but was required to interview, I had more international travel and we both had moved twice since our original application (my move was interstate her's was intrastate). It seems to be if you are traveling to more "high risk" countries , if you had any name change (e.g. marriage), and if you have a second passport you are more likely to get an interview required.

One nice thing now though is (at least renewal interviews) can be conducted via Zoom so it is much easier than having to travel to the nearest airport.
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