Should have checked here first. I just repurchased the tool/resubscribed and no temporary code received. Will do a chargeback if necessary.

TWA884 - Thank you and you beat me to it.
I would hardly classify KVS with the first part of this description given their business model is charging money to enable end user to violate various websites' terms of use. The second part also seems questionable given the recent posts.

Legitimate? That's extremely questionable given the data access meth:ods described and the lengths to which the owner/operator goes to hide their whereabouts.
Honorable? How can one be honorable given the business model and the number of reports of people paying and not receiving auth codes, etc. I'd question that.
Responsive? Well, sure -- when one complains long/loudly enough a response is generally obtained.

Been keeping low profile lately, but cannot refrain from chipping in... Xyzzy is 100% correct and searching through old threads one can find my own posts about shonky ways this "reputable" business is using to source the data...

To update, have just received my temporary code— it was manually forwarded to me.

Awardnexus also scrapes the QF/BA/AC/NH Websites without asking for your QF/BA credentials. Also it's free :)

Note: if you disclose your QF/BA login info to KVS, the risk is all yours. When someone does something nefarious with them the airlines will wash their hands off the liability since you disclosed the data to someone.

Yes, same here. I am always surprised by how negatively some people on these boards feel about KVS. I have not had any serious problem with the tool and have found it very useful on a number of occasions. I would not hesitate to use it again if needed. I am sure some people feel differently.

I don't mind providing my credentials, but this is good to know -- thank you!

Asking for subscriber credentials associated with accounts the subscriber is eligible for is one thing. Asking your own customers to create a fraudulent account is on a whole other level.

What started this was KVS was losing search functionality but instead of obtaining new data sources legitimately or just state this functionality is no longer available, KVS decided to ask it’s paying users to create fraudulent accounts on the FAU (Florida Atlantic University) travel site meant for its own users and without FAU consent.

KVS could have just created these fraudulent FAU account(s) itself and have subscribers’ searches funnel through these fake account(s) and its subscribers would have been none the wiser. KVS knew that if it went with that model, it would potentially open itself up to civil and criminal liability.

What does KVS do? It decides to knowingly and willfully have its paying subscribers create fraudulent FAU accounts so that customers like you can open yourself up to potential civil and criminal liability so that KVS can continue to profit.

That is why some of us have an issue with KVS.

After a month of no response, no codes, etc I've filed a case with PayPal. Shame as it looks like a great tool!

It's been over a month with no response from KVS. I requested a refund from PayPal and it was approved immediately. Unfortunate since I really liked using KVS in the past, but this lack of customer service is ridiculous.

I have a subscription but the tool cannot be used anymore. The website www.kvstool.com is not even available. Sad.

It is up today.
 

Site is up today

Thank you for the news. Good to hear!

KVS,

Please do something about the CX search. It is NOT working.

With BA not showing anything non-BA it seems, JL not working and QF seemingly not working nothing works for One World redemption!

Please do something about CX awards then!

Thank you.

Got a "friendly reminder" that I had placed an order. But unfortunately I never received the temporary nor permanent code. Have requested a refund. Will do a chargeback soon.

Likewise, received the reminder email. How many businesses send out such emails? Yet with multiple emails all related to order and payment, the email containing the very key itself is not sent.