I got code also. but I get an error on searching and tried a bunch of things and cannot search for DL awards. I have reported the bug.

KVS finally replied to me about my error messages... it's not compatible with Windows 11...

I am in the same boat.

What a surprise? NOT! KVS is written in archaic version of Visual Basic using even more archaic Internet Explorer based DLL libraries that Microsoft deprecated lightning years ago. They finally completely nuked it (thank God) on W11.
Of course, it is possible to get it working on W11 by carefully installing all necessary libraries, but I expect KVS taking ages to deliver new installer that will be capable of doing it transparently on W11. Untill then, good luck hacking it yourselves... 😁😂🤣

Has KVS stopped displaying "Availability" in each fare class in Mobile Companion?

Or have I missed something entirely?

I too seem to be another long time customer who can't get my registration code. Sad, really, as I have been a customer since 2007, dutifully renewing my diamond subscription every year. Don't know what's happened with the business because this is the first year I had any issues. I've tried again and if I don't receive anything I guess I'll do a CC charge-back.

It appears that there has been an e-mail delivery issue. We have now re-sent your Membership Credentials to both of your e-mail addresses on-file. Kindly confirm that you have received them.

I received my keys yesterday. Thanks

I made the payment for another year of diamond membership on May 14. I never received the permanent code and I sent a reminder several days ago. Still no reply. I just sent another reminder.

I received the permanent code today. So it took 26 days and 2 reminder e-mails.

Did you get an apology? An explanation? An extension (beyond the 26 days on which you couldn't use the 'tool' despite having paid for it??

Are you joking?

If I was, then in order to make a serious point: after all these years, no one who reads FT should be surprised when the 'tool' doesn't do what they expect it to (in this case, apparently, not doing anything at all beyond accepting payment).

Accepting payment is the ;)ne thing about it that is always reliable.

To clarify, your Temporary Credentials were issued automatically on 14 May 2022 and were valid until 15 Jun 2022 -- perhaps that e-mail went to Spam/Junk.

Your Permanent Credentials were issued on 31 May 2022.