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First of all, we would like to, once again, remind KVS Tool Members that this thread is not one of our official support channels. Please use the Contact Form on the official KVS Tool Homepage or e-mail us directly in order for us to be able to handle your inquiry promptly.
Furthermore, virtually all e-mail non-delivery issues appear to concern GMail users.
Originally Posted by exparagus
(Post 34426908)
does KVS still work? i’m in need of a tool to search for *A J award RTW tickets. expert flyer isn’t a good option bc it doesn’t search multiple airlines at once. is this still working well?
Originally Posted by Gemba
(Post 34441685)
it’s not an email issue as I received all the payment receipts etc. I’m also a long time kvstool subscriber and have been using the same email address. There’s nothing in my junk folder.
Originally Posted by EuropeanPete
(Post 34443779)
Similar issue for me. I signed up for diamond on a new account a few days ago and haven't had anything back despite sending a follow up request. I've checked spam, etc.
Originally Posted by alexthe5th
(Post 34445686)
+1 for not getting a registration code after paying for access. Nothing in my spam folder. Silence from the KVS team after multiple emails and support requests.
Originally Posted by alexthe5th
(Post 34445686)
And if you’re doing it in-house, seriously, just use SendGrid like every other app developer on the planet.
Originally Posted by sppe
(Post 34466241)
I purchased a license on July 22 and never got a temp key. I applied for a permanent key and haven't received that either. I had previously used the same email address in 2019 and I got the temp and permanent key just fine.
Originally Posted by quikfire
(Post 34530612)
To update, have just received my temporary code— it was manually forwarded to me.
Originally Posted by wrdouglas
(Post 34514615)
So against all recommendations, I had KVS Tool and elected to purchase it again. So far so good. I got my temp code in about 30 seconds and so far, after I installed the latest version 10.4.1 Diamond it seems to be working well. I did have to put all my One World info into it, i.e. BA FF and Qanta FF. So far so good.
I have expert flier, but was unable to find a way to search for awards for more than 3 days at a time. With KVS, I can search 31 days from a specific date i.e. not today like expert flier.
Originally Posted by SuperFlyBoy
(Post 34514639)
I was wondering how one would search a date range like you stated?
Edited to Add: Got it - apparently a "new" feature:
Originally Posted by nologic
(Post 34515009)
But in terms of thus being a legit business…they have always been honorable and responsive, IME. I am pretty sure the owner is an original/seasoned Flyertalk member.
Originally Posted by THR
(Post 34517921)
Should have checked here first. I just repurchased the tool/resubscribed and no temporary code received.
Originally Posted by ExpatExp
(Post 34534685)
Yes, same here. I am always surprised by how negatively some people on these boards feel about KVS. I have not had any serious problem with the tool and have found it very useful on a number of occasions. I would not hesitate to use it again if needed. I am sure some people feel differently.
Originally Posted by ExpatExp
(Post 34534685)
I don't mind providing my credentials, but this is good to know -- thank you!
Originally Posted by Iggy_Type_R
(Post 34535052)
After a month of no response, no codes, etc I've filed a case with PayPal. Shame as it looks like a great tool!
Originally Posted by hnewman
(Post 34551781)
Site is up today
Originally Posted by IncyWincy
(Post 34552229)
Thank you for the news. Good to hear!
KVS, Please do something about the CX search. It is NOT working. With BA not showing anything non-BA it seems, JL not working and QF seemingly not working nothing works for One World redemption! Please do something about CX awards then! [Awards/QF-OneWorld] and [Awards/BA-OneWorld] Engines continue to work normally also. Regretfully, it appears that CX had de-comissioned its OneWorld Award Search Engine earlier on this month. |
Nothing received still.
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Originally Posted by EuropeanPete
(Post 34596884)
Nothing received still.
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I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
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Originally Posted by RealtimeY
(Post 34650161)
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
If you still have not received your Temporary Credentials, please let us know. |
Originally Posted by RealtimeY
(Post 34650161)
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
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Removed
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Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now. Am going through the payment method I used to try to get a refund. The support is extremely underwhelming as many in this thread have recently stated
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Originally Posted by RealtimeY
(Post 34650161)
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
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Originally Posted by KVS
(Post 34594431)
... this thread is not one of our official support channels. Please use the Contact Form on the official KVS Tool Homepage or e-mail us directly in order for us to be able to handle your inquiry promptly.
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I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
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Originally Posted by RealtimeY
(Post 34839311)
I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
So your temporary code expired, I take it? I guess I'll dispute with my bank. So crazy. |
Contact form or email has yielded no replies. At this point I have bought the $75 package for close to a week and it has not functioned nor have I been able to get a reply from their contact form, their email or the refund request I sent through the amazonpay payment method.
Have to dispute with my bank which is a hassle. Horrible how KVS customer service has gotten to this point, I actually liked using the tool many years back. |
Originally Posted by un1bomber
(Post 34841084)
Contact form or email has yielded no replies. At this point I have bought the $75 package for close to a week and it has not functioned nor have I been able to get a reply from their contact form, their email or the refund request I sent through the amazonpay payment method.
Have to dispute with my bank which is a hassle. Horrible how KVS customer service has gotten to this point, I actually liked using the tool many years back. |
Originally Posted by un1bomber
(Post 34836187)
Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now.
Originally Posted by RealtimeY
(Post 34839311)
I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
Please also note that the Temporary Registration Code that you have received will always continue to work until you receive your Permanent Credentials (regardless of the expiration date shown in the e-mail).
Originally Posted by WithIntent
(Post 34854025)
Tried one last time to contact them by form and email, providing a non-gmail address for them to respond to and have still not heard anything back.
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