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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Jun 4, 2014, 6:07 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TWA884
ITA Matrix Search: http://matrix.itasoftware.com

You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.

A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.

Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:

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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Dec 19, 2012, 11:30 pm
  #241  
 
Join Date: Sep 2008
Location: ORD,MDW,MKE
Programs: AA 1MM EXP 2015, SPG Gold, PC Plat, HH Diamond Marriott Silver Alamo Budget Hertz
Posts: 305
UA use to run a 747 between ORD and SFO a few years back..not sure if it is still on the schedule.
Angust is offline  
Old Dec 22, 2012, 2:42 am
  #242  
 
Join Date: Mar 2005
Location: The Castro, San Francisco, California
Programs: UA, DL, AA, Aegean Air, Cal Alumni (go Bears!)
Posts: 594
Originally Posted by sokolov
Today I searched for a rather simple itinerary: NYC to VIE, one way, Economy, 1 passenger Dec 21st +/-2 days.

Cheapest according to Matrix: AB at $616 (via DUS) (and many other option for various price points, from direct to 2 stops)

Then I did the same search adding "X" as an option.

Cheapest according to Matrix: same as above, AB at $616 (via DUS)

Then I did the same search but with "X:SVO" as an option.

Suddenly a cheaper flight with SU for $ 547 was found. The travel time is not extreme in any way and very comparable to many othe results show before.

Why does the Matrix miss the cheapest result? Bug or feature?

Even after repeating the original search, the cheaper SU connection was missing from the results. It doesn't seem to be a learning system. Not a single SU flight was offered.
I agree with sokolov. ITA Matrix misses many complicated solutions. They may not seem complex to us but remember that these are machines and thank god they aren't that smart yet. As for why ITA seems to have diminished its capabilities in the last 18 months, Google may have turned the "volume" down a bit.
x1achilles is offline  
Old Dec 23, 2012, 7:19 am
  #243  
 
Join Date: Jun 2006
Location: NJ USA
Programs: AA PLAT 2MM, MR TITANIUM 2M, HH DIA, Hyatt EXP, BW DIA, IC AMB, IHG PLAT, UA GLD
Posts: 1,086
Question on ITA software

Sorry if this is incorrect place to post.

Often when I'm searching for business class or higher fares a really cheap price will come up and when I look at flight details, the price is for economy not business.

For example, searching NY-DEL 1/10/13 8-10 nights flexible dates business class
an option is $1458 on delta in economy T class outbound H class inbound. Or $1728 all H class. When searching Delta T and H class they do not seem to be instant upgrade fares. They are upgradable domestic fare classes but this is an international flight.

Same thing happens searching NY-PVG 1/17/13 flex 10-16 nights I get $1393 on US Air economy S class.

I can then hit back button and uncheck that airline to see the real business class fares but what am I doing wrong in the original search that allows these economy fares to come up. Or are these economy fares actually seats in business class (like the Delta S class).

Thanks.
fmkgb is offline  
Old Dec 23, 2012, 8:07 am
  #244  
 
Join Date: Oct 2004
Location: PDX
Posts: 2,284
My guess is that this thread will be moved to Travel Tools, but regardless, I don't believe you're doing anything wrong, it's simply a quirk of ITA. ITA seems to default to Economy for flights which may have J-class available, but not in a manner that's always combinable. If you notice, in the initial display of fares, at least when viewing them using the Time Bars format as I do, the detail for those non-Business fares don't display, even though they're in the matrix above.

If any flight in an itinerary is not all in the class you requested, a warning icon appears in gray to the right in the Advisory column to alert you to this situation.

Some time search for First Class instead of Business. It'll return Economy/Coach fares instead of Business for some itineraries, even if the airline offers Business. Those results tell me there's some display quirk having to do with the underlying inventory.

Perhaps someone else has a better explanation, but I've never seen a way to restrict those out-of-desired-class entries from displaying in the calendar.
AeroWesty is offline  
Old Dec 23, 2012, 10:21 pm
  #245  
 
Join Date: Oct 2011
Posts: 4,964
.....

Last edited by angatol; Mar 1, 2015 at 2:06 am
angatol is offline  
Old Jan 4, 2013, 10:58 pm
  #246  
 
Join Date: Aug 2008
Location: YXY
Posts: 3,506
It seems that Google has "integrated" the Matrix in their systems, which has diminished the quality a lot.
When I click "Help" on a Matrix results page I get a "not found" message from Google. No way to get in touch with the Matrix team any longer.

Today I looked for specific dates +/-2 days on a return flight from YHZ to PRG. Min price is C$ 856. When I look for YHZ to "PRG, OSR" the minimum prize rises (!) over $80. The cheaper connections are lost although they do not have more connections than then more expensive ones.
sokolov is offline  
Old Jan 7, 2013, 5:01 am
  #247  
Company Representative - Superfly
 
Join Date: May 2011
Location: Menlo Park / Tel Aviv
Posts: 78
Originally Posted by Deltahater
It has been said here before, but ITA's usability has decreased substantially for us.
Deltahater,

HAve you ever tried Superfly?
We use similar seat availability technology (like ITA, Everbread and Vayant) and provide a personalize sorting that includes value of miles earned.

Would love to hear your feedback.

Thanks,

Jonathan Meiri
CEO Superfly

ps. for miles junkies, check review of Superbox.
jonathanmeiri is offline  
Old Jan 8, 2013, 10:48 am
  #248  
 
Join Date: Nov 2011
Posts: 644
Ita matrix user issues

Anyone else hard tme using ita? Lately i keep getting Server Busy message. Especially on iphone.
FAllWay is offline  
Old Jan 8, 2013, 10:52 am
  #249  
 
Join Date: Dec 2009
Location: IAH ↔ PAR
Posts: 777
Yes, I've noticed that a lot recently as well. "Please try again"... Usually takes me anywhere from 2 to 20 times to get a search through.
IAkH is offline  
Old Jan 8, 2013, 10:55 am
  #250  
 
Join Date: Mar 2011
Location: ORD
Programs: AA EX PLT, AS MVPG, AR PLT,SPG GOLD
Posts: 138
same here ..lots of people trying to start the year off to a fast start I guess.
bilah1 is offline  
Old Jan 8, 2013, 11:21 am
  #251  
 
Join Date: Nov 2011
Posts: 644
Ok. I thought it was just me.
FAllWay is offline  
Old Jan 8, 2013, 12:33 pm
  #252  
 
Join Date: Sep 2010
Location: NYC, BDL, BOS
Programs: MileagePlus
Posts: 47
I've running into this problem for a couple of weeks.
wpepper is offline  
Old Jan 8, 2013, 12:49 pm
  #253  
 
Join Date: Oct 2006
Location: YLW
Posts: 285
Same here. It's been going on for some time - at several days. I can't get a single search to complete.
BradnerBoy is offline  
Old Jan 8, 2013, 2:08 pm
  #254  
 
Join Date: Jul 2011
Posts: 29
The past two days it has become impossible to search fares. Usually the first search works then I continue to get errors.
ajs1991 is offline  
Old Jan 8, 2013, 2:30 pm
  #255  
 
Join Date: Jun 2011
Location: Dallas, TX
Posts: 226
Also having issues for the last couple days, getting "server unable to process your request" error. ugh!
DougDons is offline  


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