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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Jun 4, 2014, 6:07 pm
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ITA Matrix Search: http://matrix.itasoftware.com

You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.

A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.

Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:

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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Feb 10, 2022, 11:52 am
  #2176  
FlyerTalk Evangelist
 
Join Date: Aug 2002
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Posts: 38,644
AMS
LX735 LX+ EZE
VVI

LPB
BOG PTY FRA
AMS

On this one, "Business class or higher" seems to work, possibly because ITA can cope with offering a single-cabin economy-only flight using this selector.
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Globaliser is offline  
Old Feb 10, 2022, 12:50 pm
  #2177  
 
Join Date: Jan 2006
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Thank you so much Globaliser! Will give it a try right now!
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Old Feb 10, 2022, 3:02 pm
  #2178  
 
Join Date: Jan 2006
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Originally Posted by Globaliser
AMS
LX735 ZRH LX92+ EZE
F BC=P
VVI

LPB
SCL GIG MUC
F BC=P
AMS

You must select "Cheapest available" cabin. If you use "Business class or higher", the premium economy sectors seem to preclude this result.

Any remaining price discrepancy may possibly be due to a GDS fee. I can't remember how LH Group deals with this.
Arghhhhhh..... It seems like the reputable OTA's are struggling with the premium Economy segments. It is bookable with other OTA's than google flights shows, but they are just as dodgy as the ones google flights offers... I think I will give up and book it with vliegwinkel.nl or cheaptickets.nl. At least those have a big marketing budget in the Netherlands...

Last edited by gnargel; Feb 10, 2022 at 4:05 pm
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Old Feb 10, 2022, 10:15 pm
  #2179  
 
Join Date: Apr 2018
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Given that multi-country search isn't returning - would it be possible to filter the "nearby airports" list to only be in the same country as the main city? Realizing you accidentally checked an airport in the the next country over and having to go back and find it is a bit frustrating.
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Old Feb 11, 2022, 2:29 pm
  #2180  
 
Join Date: Jan 2006
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Originally Posted by gnargel
Arghhhhhh..... It seems like the reputable OTA's are struggling with the premium Economy segments. It is bookable with other OTA's than google flights shows, but they are just as dodgy as the ones google flights offers... I think I will give up and book it with vliegwinkel.nl or cheaptickets.nl. At least those have a big marketing budget in the Netherlands...
And a(n) (hopefully final) update:Thank you ChocolateFactory, Globaliser and man4business for all your help.

Booked the flight, but that was not at all easy! Decided that I wanted the flight with LATAM in premium economy with the afternoon departure from Amsterdam. Was not available anymore on google flights. It was available using ITA (thank you Globaliser) and powertools, but all the OTA’s showed the flights as being in economy, even though I could select seats in business.

Didn’t want to take the risk of having to explain that to the OTA. So copied the powertools link to word and simply replaced all ‘Economy’ references with Business (and the Swiss flight to First for good measure)…

As expected, booking shows up at Swiss.com as expected. All segments in biz (unfortunately not as First...), apart from the BOA and LATAM segments.

Now just hoping that I can fly this ticket as is.

Thank you again for all your help. Really much appreciated!

Kind regards,

Gnargel
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Old Feb 12, 2022, 8:02 pm
  #2181  
Hut
 
Join Date: Jan 2016
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ITA Hacker thank you and the rest of the team for all the work to keep this alive! It would have been easy to just let it fade away when some of its underlying technology was retired; I'm sure like so many others here, I don't know what I would do without it.

I was won over by the old Matrix. The control it allowed over queries was almost unparalleled and an evening of searching has resulted in embarking on some improbable adventures. I'm sure we will come to love the new Matrix and the next adventures it helps us find.
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Old Feb 15, 2022, 7:51 am
  #2182  
 
Join Date: Jan 2017
Programs: BA Gold
Posts: 33
Long time user of Matrix, but I haven't used it in ages due to the pandemic. I discovered the new interface for the first time today, and it's great to see that it is still working and being maintained. Thanks for all the work that is being put into this to keep it going!

I have a couple of comments on the new design after my first 30 minutes using it.

Firstly, the calendar is a bit clunky compared to the old one. On the old Matrix, when you click on the departure/arrival date field a list of the following 12 months appears above the current month, and it's easy to go straight to the month that you want - but in the new Matrix, if I want to select a departure date in next November I have to click on the right arrow '>' nine times to get there. There is a drop-down for the year in the top left of the calendar dialog - could this display the months of the year instead? Or have some other way of displaying the names of the upcoming months to avoid the need to repeatedly click through the months to get to the desired month?

Secondly, I notice that the ability to specify a preferred time or times of the day for departure is not present in the new Matrix. This is really useful. For example, I am trying to find a fare with the return flight that starts with a trans-con flight out of LAX, but it's frustrating when the first hundred flights in the results all depart at 6am ot 6:30am, so I have to read through a long list before finding out if there are any later departures on the return. What I actually want is a flight that departs sometime after 8am, to avoid having to wake up at 3:30am! Please can you bring back the ability to specify a time of day? I note that a few other people have commented on this already, but you did not respond to any of those comments. Is it too difficult to implement the 'Preferred times' option?

Thanks again.
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Old Feb 15, 2022, 10:54 am
  #2183  
 
Join Date: Aug 2009
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I find the new interface much slower and it is - in my opinion - structured in a way that it is harder to fill out the information and to find the right fields (also lacking contrast of the buttons vs. the background). The new interface seems to be "slower". I am able to enter all the information a lot faster in the old user interface (using TAB etc.).

What I am missing is, that if I select time bars for example that I have to select it again every time I repeat a search. The old interface kept the setting once I had selected it.

RE:Premium Economy - if I search for LH flights in PE I need to select
f bc=n|bc=e|bc=g
in order to pull PE fares. If I just select PE from the dropdown it will pull P Fares (Business Class) in many occasions.

I really appreciate the update and the fact that the matrix will continue to live, but please take some time and think about how to improve the user interface.

Thanks and best regards,
cas_de
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Old Feb 15, 2022, 3:24 pm
  #2184  
Company Representative - ITA Software
 
Join Date: Feb 2006
Location: Cambridge, MA
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Originally Posted by wheremattgoes
On the old Matrix, when you click on the departure/arrival date field a list of the following 12 months appears above the current month, and it's easy to go straight to the month that you want - but in the new Matrix, if I want to select a departure date in next November I have to click on the right arrow '>' nine times to get there. There is a drop-down for the year in the top left of the calendar dialog - could this display the months of the year instead? Or have some other way of displaying the names of the upcoming months to avoid the need to repeatedly click through the months to get to the desired month?
If you select the year in that drop down menu:


... then the years are replaced by a month selection mechanism.


Not quite as quick as in the old Matrix, but still close at hand.

Secondly, I notice that the ability to specify a preferred time or times of the day for departure is not present in the new Matrix.
Yes, this is the top item on our list of missing features from the old Matrix.
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Old Feb 15, 2022, 5:13 pm
  #2185  
 
Join Date: Aug 2004
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Posts: 8,937
Originally Posted by wheremattgoes
Firstly, the calendar is a bit clunky compared to the old one. On the old Matrix, when you click on the departure/arrival date field a list of the following 12 months appears above the current month, and it's easy to go straight to the month that you want - but in the new Matrix, if I want to select a departure date in next November I have to click on the right arrow '>' nine times to get there.
I agree, I really like being able to jump straight to the desired month.

Originally Posted by wheremattgoes
Secondly, I notice that the ability to specify a preferred time or times of the day for departure is not present in the new Matrix. This is really useful. For example, I am trying to find a fare with the return flight that starts with a trans-con flight out of LAX, but it's frustrating when the first hundred flights in the results all depart at 6am ot 6:30am, so I have to read through a long list before finding out if there are any later departures on the return
One thing you can try is to select the time bars view of the results. That should at least make it easy to visually scan down the flights to see those that depart at desirable times.
anabolism is offline  
Old Feb 16, 2022, 1:04 pm
  #2186  
 
Join Date: Feb 2022
Posts: 1
Expanded Details

Thanks for keeping this site working! Is there any way to enable expanded details for more than one trip at once?

On Old Matrix, I can expand the details for several flights at once to compare the different types of planes.

On New Matrix, can only expand one trip at a time to view the full details.

Thank you!
jbarker1406 is offline  
Old Feb 16, 2022, 4:02 pm
  #2187  
 
Join Date: Jan 2011
Programs: AA Exec Plat, US Plat, Hyatt Plat, Hilton Gold, Marriott Gold
Posts: 95
Originally Posted by Zorak
Old Matrix has a way to filter for preferred times in the search parameters (before performing the search) -- I don't think I see a way to do this in the new interface

Yes! I would use this all the time.
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Old Feb 17, 2022, 11:13 pm
  #2188  
 
Join Date: Nov 2016
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Originally Posted by AJollyLife
Yes! I would use this all the time.
+1 for this, the preferred times really help to narrow down flights.
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Old Feb 18, 2022, 2:25 pm
  #2189  
 
Join Date: Aug 2015
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Posts: 2,812
Some feedback...

The recent searches look terrible when you enter many airports:


Then when you enter an airport code and hit comma, it doesn't resolve the airport until you've moved on to the next field:



To be honest, I find those grey "bubbles" quite annoying. They don't add anything to the user experience, especially when they only say "JFK" or "CPH" anyway - what's the benefit with displaying them with the grey background and airport symbol? That only takes up a lot of space. The old behavior was much better - it would also let you search for an airport, but you could also just enter a list of airport codes. You can still do that now, but you always get that error message until the input field loses the focus.
I mean, look at this:



Compared to this:



Then in general I agree that it's harder to navigate the form with the keyboard. I was super quick with the old layout. I appreciate that you're trying to make this more user friendly, but most users will probably be very experienced with both searching for flights and the interface. So what would help an inexperienced person actually slows down someone who uses the application every day.
I also find it extremely confusing that the routing codes and extension codes for outbound and return are now placed next to each other and smaller. I often have quite a lot of codes there and it just felt more natural the way they were placed. Because I read the form from the top to bottom - so with the old Matrix, for a flight LAX-MIA, I'd read the form as LAX, routing/extension codes, MIA, routing/extension codes. With then new form, I read LAX, MIA, routing/extension codes, routing/extension codes. Which I find confusing. But maybe I'll get used to that.

I think it would really help if you could add some sort of "grouping" to the form, like different background colors, or the drop shadow that you use on the results page (when click through to a specific flight). Especially with the multi-city search, there's only a thin lightgrey line separating the flights. It's super hard for my brain to figure out which fields belong to which flight. With the old Matrix, flights were visually separated in a much better way. At the minimum, it would be good if the padding around the horizontal lines could be increased.

Then the prices in the airline filter menu are overflowing, so it's really hard to read them. Since there are scrollbars anyway, you might as well add a bit more space:



The times aren't properly aligned, so it's difficult to compare durations. Either flight times should be padded (i.e. 06h50m) or they should be aligned better in some other way. I would personally also prefer "6:50h" over "6h50m" - it's just easier to read.



And then on the results page, the booking class is cut off at the buttom. E.g. for "Economy", it's looking more like "Economv":



Hope that this is helpful. :-)
ChocolateFactory is offline  
Old Feb 18, 2022, 8:01 pm
  #2190  
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Originally Posted by ChocolateFactory
To be honest, I find those grey "bubbles" quite annoying. They don't add anything to the user experience, especially when they only say "JFK" or "CPH" anyway - what's the benefit with displaying them with the grey background and airport symbol? That only takes up a lot of space. The old behavior was much better - it would also let you search for an airport, but you could also just enter a list of airport codes. You can still do that now, but you always get that error message until the input field loses the focus.
I agree.


Originally Posted by ChocolateFactory
Then in general I agree that it's harder to navigate the form with the keyboard. I was super quick with the old layout. I appreciate that you're trying to make this more user friendly, but most users will probably be very experienced with both searching for flights and the interface. So what would help an inexperienced person actually slows down someone who uses the application every day.
I also find it extremely confusing that the routing codes and extension codes for outbound and return are now placed next to each other and smaller. I often have quite a lot of codes there and it just felt more natural the way they were placed. Because I read the form from the top to bottom - so with the old Matrix, for a flight LAX-MIA, I'd read the form as LAX, routing/extension codes, MIA, routing/extension codes. With then new form, I read LAX, MIA, routing/extension codes, routing/extension codes. Which I find confusing. But maybe I'll get used to that.
Also the position of the dates and date-related items confuses me. I have to be very careful and re-read the field prompts, whereas with the old layout it is more intuitive and faster.
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