[Merged] Thai Airways Refund Questions
Mar 20, 2020, 12:58 am
#16
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,205
I just had a change to an itinerary and want to know if I will qualify for a full refund.
On the same booking I am going from HKT-BKK (Sept 5) and then BKK-CNX (Sept 7)
A couple of days ago I got a notice that my 1:10 flight BKK-CNX has been removed and I am now booked 5 hrs later on a 6:40 flight.
I am cancelling my trip to Thailand now anyway and assumed I would be forfeiting the value of these tickets (they were cheap) but now that 'significant' change has been made I want to know if that is grounds for a full refund?
On the same booking I am going from HKT-BKK (Sept 5) and then BKK-CNX (Sept 7)
A couple of days ago I got a notice that my 1:10 flight BKK-CNX has been removed and I am now booked 5 hrs later on a 6:40 flight.
I am cancelling my trip to Thailand now anyway and assumed I would be forfeiting the value of these tickets (they were cheap) but now that 'significant' change has been made I want to know if that is grounds for a full refund?
Mar 22, 2020, 5:51 pm
#17
Join Date: Mar 2011
Location: HKT
Programs: TK G
Posts: 112
Mar 25, 2020, 11:08 am
#18
Join Date: Mar 2011
Location: HKT
Programs: TK G
Posts: 112
It has been reported in this thread (post #7 ) that TG does provide refund in this situation.
https://www.flyertalk.com/forum/thai...2-refunds.html
https://www.flyertalk.com/forum/thai...2-refunds.html
Mar 26, 2020, 11:02 pm
#19
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
An Australian travel agent has told a friend of mine that TG are notoffering full refunds for tickets on flights they themselves have cancelled so either there's a lack of communication or TG are trying to segment their markets. In this day and age there's no reason why refunds can't be processed to credit cards within 72 hours, but some airlines persist in a policy of four to six weeks
Mar 27, 2020, 12:16 am
#20
Join Date: Mar 2018
Programs: Thai Airways
Posts: 356
An Australian travel agent has told a friend of mine that TG are notoffering full refunds for tickets on flights they themselves have cancelled so either there's a lack of communication or TG are trying to segment their markets. In this day and age there's no reason why refunds can't be processed to credit cards within 72 hours, but some airlines persist in a policy of four to six weeks
Mar 27, 2020, 5:48 am
#21
Join Date: Aug 2019
Location: London
Posts: 40
Hello guys,
I have a query about a cancelled ticket with TG. How long would you wait, considering what's happening right now, to hear from them? I had to cancel a one way tkt from Sydney to London because we were told we needed the health certificate, to be able to transit in BKK, fair enough. This was on Saturday 21st March. I have sent 2 emails, to the Australian offices and to the general one [email protected] , and still waiting to hear. Shall I wait much longer? Would I be able to do a chargeback? the endorsements on the tkt says NO END/Penalty fee Apllies/RFND. Does it mean it is refundable? Many thanks
I have a query about a cancelled ticket with TG. How long would you wait, considering what's happening right now, to hear from them? I had to cancel a one way tkt from Sydney to London because we were told we needed the health certificate, to be able to transit in BKK, fair enough. This was on Saturday 21st March. I have sent 2 emails, to the Australian offices and to the general one [email protected] , and still waiting to hear. Shall I wait much longer? Would I be able to do a chargeback? the endorsements on the tkt says NO END/Penalty fee Apllies/RFND. Does it mean it is refundable? Many thanks
Mar 28, 2020, 2:13 am
#22
Join Date: Mar 2011
Location: HKT
Programs: TK G
Posts: 112
Re 2nd sentence what TG's policy is and what they actually have done historically are not the same. Refunds have been processed much quicker and even in these times I received one yesterday after 8 calendar days. I also received a refund from another airline who should have given me about 70%, but actually refunded the full amount without me asking.
Mar 28, 2020, 4:54 pm
#23
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Which is why I go for the credit card charge-back option. There are many stories in the media about passengers being refused refunds and being offered vouchers
Mar 28, 2020, 4:58 pm
#24
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Hello guys,
I have a query about a cancelled ticket with TG. How long would you wait, considering what's happening right now, to hear from them? I had to cancel a one way tkt from Sydney to London because we were told we needed the health certificate, to be able to transit in BKK, fair enough. This was on Saturday 21st March. I have sent 2 emails, to the Australian offices and to the general one [email protected] , and still waiting to hear. Shall I wait much longer? Would I be able to do a chargeback? the endorsements on the tkt says NO END/Penalty fee Apllies/RFND. Does it mean it is refundable? Many thanks
I have a query about a cancelled ticket with TG. How long would you wait, considering what's happening right now, to hear from them? I had to cancel a one way tkt from Sydney to London because we were told we needed the health certificate, to be able to transit in BKK, fair enough. This was on Saturday 21st March. I have sent 2 emails, to the Australian offices and to the general one [email protected] , and still waiting to hear. Shall I wait much longer? Would I be able to do a chargeback? the endorsements on the tkt says NO END/Penalty fee Apllies/RFND. Does it mean it is refundable? Many thanks
Mar 30, 2020, 6:01 pm
#26
Join Date: Jul 2016
Programs: TG Gold
Posts: 52
Thai Airways has set up and special page where you can process your flights change requests online.
They offer rebooking up to end 2021, travel vouchers or refund for partially used tickets.
https://www.thaiairways.com/th_TH/co...ance_form.page
They offer rebooking up to end 2021, travel vouchers or refund for partially used tickets.
https://www.thaiairways.com/th_TH/co...ance_form.page
Mar 31, 2020, 5:46 am
#28
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
TG told me yesterday it might take up to 6months for the refund of my BKK-FRA-BKK flight in April which they cancelled..
Mar 31, 2020, 7:17 am
#30
Join Date: Feb 2009
Posts: 425
This is the confirmation message I had from reservations when I emailed them a few days ago. They say up to 10 weeks to process.
When I cancelled a ticket last month I was told it would take a maximum of six weeks for a refund. (That was five and a half weeks ago.)
Dear Passenger,
Thank you for contacting the Thai Airways UK & Ireland Reservations Team.
Please accept this as confirmation that we have received your email and will get back to you as soon as possible.
Due the unprecedented worldwide situation outside our control, we are sorry but our current response time is longer than usual and at present we are only contactable by email. We kindly ask you for your patience and understanding.
Please see our announcement with regards to our temporary suspension of international flights until 31st Mayhere, including all the available options if you have been affected by this suspension.
In order to assist you better and faster, please note the following:
We understand this is a challenging time and assure you we are doing our upmost to take care of passengers with imminent travel needs.
…………………………………………………………………………………………………………………………………… ……
Reservations Department
Thai Airways International, UK and Ireland
When I cancelled a ticket last month I was told it would take a maximum of six weeks for a refund. (That was five and a half weeks ago.)
Dear Passenger,
Thank you for contacting the Thai Airways UK & Ireland Reservations Team.
Please accept this as confirmation that we have received your email and will get back to you as soon as possible.
Due the unprecedented worldwide situation outside our control, we are sorry but our current response time is longer than usual and at present we are only contactable by email. We kindly ask you for your patience and understanding.
Please see our announcement with regards to our temporary suspension of international flights until 31st Mayhere, including all the available options if you have been affected by this suspension.
In order to assist you better and faster, please note the following:
- If you booked through a travel agent, you will need to contact them directly for any changes to your booking. We regret to inform you that we cannot action bookings made through travel agents
- If your query is with regards to the status of your flight, please access your booking via the ‘My Booking’ section of our website
- If your query is with regards to the Additional Screening Measures for Passengers Travelling to and Transiting Thailand, further information is available here.
- If you want to change a flight booked on our website and it is due to depart soon, please do not worry - as long as there is a record of you contacting us by email, your booking will remain actionable by us once we are able look into your request.
- If your query is about a refund, you do not have to do anything else. As long as there is a record of you contacting us, we will get back to you as soon as we are able to process your request. Please note that due to the number of requests being currently received, refunds are estimated to take up to 10 weeks to process.
We understand this is a challenging time and assure you we are doing our upmost to take care of passengers with imminent travel needs.
…………………………………………………………………………………………………………………………………… ……
Reservations Department
Thai Airways International, UK and Ireland