[Merged] Thai Airways Refund Questions
Mar 15, 2020, 7:11 am
#1
Original Poster
Join Date: Jan 2008
Location: Pattaya
Programs: TG Platinum
Posts: 27
[Merged] Thai Airways Refund Questions
I cancelled a few flights some two weeks ago, still no refund to my cc as yet. I had to forfeit 6k baht per ticket which was ok. How long do THAI take to refund to your credit card. Has anyone had any experience.
thanks
John
thanks
John
Mar 16, 2020, 10:21 am
#2
Join Date: Feb 2009
Posts: 425
I cancelled a THAI booking about three weeks ago and was told the refund would take "between 4 and 6 weeks"
Air China also claimed about the same time scale for their refunds.
Still waiting for both but I wouldn't be surprised if those times werer a bit optimistic, given the current situation.
Air China also claimed about the same time scale for their refunds.
Still waiting for both but I wouldn't be surprised if those times werer a bit optimistic, given the current situation.
John
Mar 17, 2020, 10:35 am
#4
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
FYI: here is the email to get a refund from Thai.
include your PNR, ticket #, full name, date of travel, and itinerary.
good luck!
[email protected]
include your PNR, ticket #, full name, date of travel, and itinerary.
good luck!
[email protected]
Mar 17, 2020, 12:41 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,638
I cancelled a THAI booking about three weeks ago and was told the refund would take "between 4 and 6 weeks"
Air China also claimed about the same time scale for their refunds.
Still waiting for both but I wouldn't be surprised if those times werer a bit optimistic, given the current situation.
Air China also claimed about the same time scale for their refunds.
Still waiting for both but I wouldn't be surprised if those times werer a bit optimistic, given the current situation.
Mar 18, 2020, 5:30 am
#7
Join Date: Apr 2008
Location: Rotterdam, The Netherlands
Posts: 655
Also got offered a refund on my non-refundable booking, BKK-HKT. Thai Airways flight was cancelled and rebooked on the same day and time, but Thai Smile.
However, I did receive the offer for the refund and accepted it.
However, I did receive the offer for the refund and accepted it.
Mar 19, 2020, 3:15 am
#8
Join Date: Dec 2008
Location: Bangkok, Thailand
Programs: ROP
Posts: 471
I've got offered a refund on a non-refundable booking class (W) due to CGK-BKK leg was cancelled and rebooked me on 2 days later flight which I'm not convenience.
The TG's call center told me that they will refund to my credit card up to 45 days or 2 bill cycles.
The TG's call center told me that they will refund to my credit card up to 45 days or 2 bill cycles.
Mar 19, 2020, 8:03 am
#10
Join Date: May 2012
Posts: 33
Airline change grounds for full refund?
Hi folks,
I've got a few domestic TG flights coming up in the second week of April (BKK-HKT and HKT - BKK - CNX). Due to the current situation TG canceled those flights and they are now operated by WE. The flight times have remained the same.
Is that enough for a full refund, considering I booked TG for good reasons... After all, had I wanted to fly WE (or any other carrier for that matter) I would have booked that in the first place and saved some money
I can't seem to get a straight answer out of their T&Cs and the fare rules. Is anybody familiar with their internal policies?
Booking classes are V and W.
I've got a few domestic TG flights coming up in the second week of April (BKK-HKT and HKT - BKK - CNX). Due to the current situation TG canceled those flights and they are now operated by WE. The flight times have remained the same.
Is that enough for a full refund, considering I booked TG for good reasons... After all, had I wanted to fly WE (or any other carrier for that matter) I would have booked that in the first place and saved some money
I can't seem to get a straight answer out of their T&Cs and the fare rules. Is anybody familiar with their internal policies?
Booking classes are V and W.
Mar 19, 2020, 9:56 am
#12
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
It has been reported in this thread (post #7 ) that TG does provide refund in this situation.
https://www.flyertalk.com/forum/thai...2-refunds.html
https://www.flyertalk.com/forum/thai...2-refunds.html
Mar 19, 2020, 3:30 pm
#14
Join Date: Feb 2009
Posts: 425
Mar 19, 2020, 11:01 pm
#15
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
I just had a change to an itinerary and want to know if I will qualify for a full refund.
On the same booking I am going from HKT-BKK (Sept 5) and then BKK-CNX (Sept 7)
A couple of days ago I got a notice that my 1:10 flight BKK-CNX has been removed and I am now booked 5 hrs later on a 6:40 flight.
I am cancelling my trip to Thailand now anyway and assumed I would be forfeiting the value of these tickets (they were cheap) but now that 'significant' change has been made I want to know if that is grounds for a full refund?
On the same booking I am going from HKT-BKK (Sept 5) and then BKK-CNX (Sept 7)
A couple of days ago I got a notice that my 1:10 flight BKK-CNX has been removed and I am now booked 5 hrs later on a 6:40 flight.
I am cancelling my trip to Thailand now anyway and assumed I would be forfeiting the value of these tickets (they were cheap) but now that 'significant' change has been made I want to know if that is grounds for a full refund?