[Merged] Thai Airways Refund Questions
Apr 29, 2020, 4:33 pm
#46
Join Date: Oct 2003
Location: KOA
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@Richard1148 and @Pair124124 . How did you seek your refunds? Via the Contact Centre in Bangkok or through your local office?
The response, however came from this address: [email protected]
Apr 30, 2020, 2:26 am
#48
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Apr 30, 2020, 3:04 am
#49
Join Date: Dec 2017
Posts: 38
As Thai isn’t flying to AKL until 1 JUL they offered to change the date for free and put me in a hotel during the layover on my outbound (as TG917 is not operating until October so they would have to put me on TG911 with a 12H55 layover), however I had to decline as I would’ve missed 6 flights which would’ve been too expensive to change the dates for.
Apr 30, 2020, 4:30 am
#50
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Hi, it was a multi-city booking in the future. Outbound: LHR TO AKL (16JUN) Return: AKL - BKK (2 weeks in BKK) BKK - LHR
As Thai isn’t flying to AKL until 1 JUL they offered to change the date for free and put me in a hotel during the layover on my outbound (as TG917 is not operating until October so they would have to put me on TG911 with a 12H55 layover), however I had to decline as I would’ve missed 6 flights which would’ve been too expensive to change the dates for.
As Thai isn’t flying to AKL until 1 JUL they offered to change the date for free and put me in a hotel during the layover on my outbound (as TG917 is not operating until October so they would have to put me on TG911 with a 12H55 layover), however I had to decline as I would’ve missed 6 flights which would’ve been too expensive to change the dates for.
All schedules have date or time adjustments that don’t suit, hence the refunds....
May 13, 2020, 6:54 am
#51
Join Date: Mar 2020
Posts: 4
Refund asked on 31 january, Got a confirmation mail at the end of february that claimed refund will take up to 45 days..
Now in May i got a second mail, that claims refunds take up to 6 months!!! Customer services ignore every Mail, impossible to reach them by phone!! If i dont hear anything from them this month, i will go to lawyer.
Avoid Thai Airways!
Now in May i got a second mail, that claims refunds take up to 6 months!!! Customer services ignore every Mail, impossible to reach them by phone!! If i dont hear anything from them this month, i will go to lawyer.
Avoid Thai Airways!
May 13, 2020, 7:26 pm
#52
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Join Date: Mar 2005
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Refund asked on 31 january, Got a confirmation mail at the end of february that claimed refund will take up to 45 days..
Now in May i got a second mail, that claims refunds take up to 6 months!!! Customer services ignore every Mail, impossible to reach them by phone!! If i dont hear anything from them this month, i will go to lawyer.
Avoid Thai Airways!
Now in May i got a second mail, that claims refunds take up to 6 months!!! Customer services ignore every Mail, impossible to reach them by phone!! If i dont hear anything from them this month, i will go to lawyer.
Avoid Thai Airways!
If the flight was in the past and cancelled, then maybe you can make a credit card ‘chargeback’ with your bank.
May 16, 2020, 10:05 pm
#53
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Join Date: Mar 2005
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Just considering whether I should refund my FLEXI Q fare (refundable any time per fare conditions), or take the option to extend the validity as far as 31 Dec 2021.
The refund (partial or full) looks as if it could take 6 months - the flights are in Oct 2020, so only 5 months away.... The text on the THAI website reads:
The refund (partial or full) looks as if it could take 6 months - the flights are in Oct 2020, so only 5 months away.... The text on the THAI website reads:
Conditions
1. Not applicable for tickets purchased through travel agent in Europe and Australia New Zealand and Japan.
2. For sectors on your ticket involuntarily cancelled by THAI and THAI Smile when part of the ticket has already been used.
3. Refund amount will be settled by issuing office, issuing agent more than 180 days from submitting your request.
4. To refund your fully-unused ticket,please contact your issuing office.
1. Not applicable for tickets purchased through travel agent in Europe and Australia New Zealand and Japan.
2. For sectors on your ticket involuntarily cancelled by THAI and THAI Smile when part of the ticket has already been used.
3. Refund amount will be settled by issuing office, issuing agent more than 180 days from submitting your request.
4. To refund your fully-unused ticket,please contact your issuing office.
May 17, 2020, 8:07 am
#54
Join Date: Dec 2017
Posts: 38
Just considering whether I should refund my FLEXI Q fare (refundable any time per fare conditions), or take the option to extend the validity as far as 31 Dec 2021.
The refund (partial or full) looks as if it could take 6 months - the flights are in Oct 2020, so only 5 months away.... The text on the THAI website reads:
The refund (partial or full) looks as if it could take 6 months - the flights are in Oct 2020, so only 5 months away.... The text on the THAI website reads:
May 17, 2020, 12:39 pm
#55
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Join Date: Mar 2005
Location: WLG/BKK
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I would refund it unless they are giving you the incentive of no additional fare difference even if the RBD you booked in isn’t available (as they were offering for a very short period in March). If you do not think you will be using that reservation in October your money is locked either way so it’s better to have it in your bank account as you can book the ticket again whenever you’re ready to fly. Plus making a fresh booking will probably be easier than getting through to an agent at THAI to rebook using the extended validity.
May 18, 2020, 1:50 am
#56
Join Date: Feb 2009
Posts: 425
May 18, 2020, 4:34 am
#57
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Update. I have applied to extend all my bookings to not later than Dec 2021. I have around only USD 1300 at stake ( my GUPed Q economy fare and some award flights) so iif TG fails, then well.....
May 23, 2020, 1:07 pm
#58
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
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Anyone have experience with award tickets issued before the devaluation in October where the flights have been cancelled now because of COCID-19?
May 26, 2020, 4:14 pm
#60
Join Date: Dec 2009
Posts: 2,552
Flight was cancelled and refund requested on 17 March. Still nothing.
I initiated a chargeback a couple weeks ago but obviously it will be pending for a month and a half, until end of June.
Asked for an update from them directly and was told the same six month line as mentioned above.
I initiated a chargeback a couple weeks ago but obviously it will be pending for a month and a half, until end of June.
Asked for an update from them directly and was told the same six month line as mentioned above.