Please Report Your Platinum Upgrade Problems
Mar 15, 2003, 7:47 pm
#91
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
Sheraton Le Centre Montreal.. never an upgrade !
Mar 16, 2003, 9:31 am
#92
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
i second the previous poster on montreal and add my criticism of the westin portland, which on 3 occasions has failed to provide any sort of upgrade, even as the website shows various suites available late into the afternoon.
the seattle sheraton have already been mentioned in many threads
the seattle sheraton have already been mentioned in many threads
Mar 16, 2003, 5:29 pm
#93
Join Date: Apr 2001
Location: DL: PM/2M; UA: 1K; AA: Plat/2MM; SQ: PPS; US: Plat; Starwood: Plat; Hilton: Diam Hyatt: Diam; Loews Plat; Avis: Chair.
Posts: 1,681
Practically none.
Not always a suite, but always Ececutive/Club etc. Floor. Usually a suite, always when I've needed them.
I just don't get it. I'm not sure I believe some of the "batting averages" that are reported here.
Not always a suite, but always Ececutive/Club etc. Floor. Usually a suite, always when I've needed them.
I just don't get it. I'm not sure I believe some of the "batting averages" that are reported here.
Mar 16, 2003, 9:34 pm
#94
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
I have stayed at the Sheraton Towers at least 6 times this year and have been never been upgraded to a suite. Great service, plat amenity plus fruit/wine basket.
Mar 17, 2003, 11:55 am
#95
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by beachfan:
William, can you confirm this? It refers to the upgrade policy.
Thanks a million!
</font>
William, can you confirm this? It refers to the upgrade policy.
Thanks a million!
</font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Mar 17, 2003, 12:20 pm
#96
Join Date: Aug 2001
Location: YYC
Posts: 56
Sheraton Winnipeg: 100% upgraded,
Sheraton Wallcenter Vancouver: 90% upgraded
Sheraton Montreal downtown: 90% upgraded.
Good enough to keep me happy.
keep it up...
Sheraton Wallcenter Vancouver: 90% upgraded
Sheraton Montreal downtown: 90% upgraded.
Good enough to keep me happy.
keep it up...
Mar 17, 2003, 1:12 pm
#97
Join Date: Jan 2002
Location: SANTA MONICA, CA, USA
Posts: 7
Westin Bangkok 03/01/03 Was upgraded to a suite but to an unrenovated room and not on the executive floor. My biggest gripe was that although I was told I had access to the executive lounge, I was denied free access to the internet in the lounge because I was merely an upgrade. I was told that I would have to use the internet in the business center and pay for the service. When I expressed my concerns with the front desk supervisor, she informed me that that was their policy. I promptly checked out and went to the Conrad Bangkok where I was immediately upgraded to the executive floor and had free internet access in the executive lounge. I recently experienced similar problems at the Sheraton Brussels, the Sheraton El-Gezirah Cairo and at the Sheraton Muscat, Oman. Very disappointing.
Mar 17, 2003, 1:28 pm
#98
Join Date: Feb 2003
Posts: 4,115
Maybe I'll have to keep trying.
Recently comped to Plat (based on both Marriott Plat & HH Diamond). Now at 6 stays, no suite yet. Club level maybe half. Had heard great things about SW... but I'm not a person who enjoys "fighting" for things. I expect what I pay for, and anything above that is appreciated.
Marriott doesn't offer as much, but IMO they are excellent at giving what they say they do. Never have to ask, and if a club level room isn't available (which is very rare), they almost always apologize for it. I find they run >98% in consistency. SW? No plat welcome gift two times already, let alone the mythical suite.
It's early in the game for me... so I'll stick with it for a bit. I do find the SW customer service & Plat people to be truly outstanding.
Is the consensus here you have to ask to get? If so, this sure ain't my type of program...
BTW, just curious: why don't these guys (not just SW, but all of them) adopt a policy that says you get to upgrade one "level", i.e. from regular room to club level, or if you book a club level room, you can be eligible for a suite? Would seem to be a very easy way to generate some more bucks and be more consistent.
Recently comped to Plat (based on both Marriott Plat & HH Diamond). Now at 6 stays, no suite yet. Club level maybe half. Had heard great things about SW... but I'm not a person who enjoys "fighting" for things. I expect what I pay for, and anything above that is appreciated.
Marriott doesn't offer as much, but IMO they are excellent at giving what they say they do. Never have to ask, and if a club level room isn't available (which is very rare), they almost always apologize for it. I find they run >98% in consistency. SW? No plat welcome gift two times already, let alone the mythical suite.
It's early in the game for me... so I'll stick with it for a bit. I do find the SW customer service & Plat people to be truly outstanding.
Is the consensus here you have to ask to get? If so, this sure ain't my type of program...
BTW, just curious: why don't these guys (not just SW, but all of them) adopt a policy that says you get to upgrade one "level", i.e. from regular room to club level, or if you book a club level room, you can be eligible for a suite? Would seem to be a very easy way to generate some more bucks and be more consistent.
Mar 18, 2003, 4:07 pm
#99
Join Date: Dec 2002
Location: MCO
Programs: DL GM/2.7MM, Marriott Lifetime PL, SPG Lifetime PL,Hilton Gold, Natl Lifetime Exec Elite
Posts: 841
William,
A wise person once said "perception is reality". The "perception" of most (me included) of the folks that have acheived some elite status with *wood (or any hotel chain) is that they will get a suite upon check in. The reality is it is almost always a better room (view, lounge floor etc.) but very rairly a suite. On an airline at least some of the time you know if you have gotten an upgrade before the flight leaves. I think most of the problem is the front desk does not do a good job of explaining if you have or have not received an upgraded room.
PS 4 points in Ft Walton Beach gives me an Ocean view 100% of the time and a suite to boot almost 80% of the time (my favorite place to visit!)
Westin in CVG has probably upgraded my room but who knows as it has never been a suite.
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former EASTERN ET,AA Gold,US Gold. Current DL PM-MM,Marriott PL, SPG PLT, Hilton Gold
A wise person once said "perception is reality". The "perception" of most (me included) of the folks that have acheived some elite status with *wood (or any hotel chain) is that they will get a suite upon check in. The reality is it is almost always a better room (view, lounge floor etc.) but very rairly a suite. On an airline at least some of the time you know if you have gotten an upgrade before the flight leaves. I think most of the problem is the front desk does not do a good job of explaining if you have or have not received an upgraded room.
PS 4 points in Ft Walton Beach gives me an Ocean view 100% of the time and a suite to boot almost 80% of the time (my favorite place to visit!)
Westin in CVG has probably upgraded my room but who knows as it has never been a suite.
------------------
former EASTERN ET,AA Gold,US Gold. Current DL PM-MM,Marriott PL, SPG PLT, Hilton Gold
Mar 18, 2003, 4:54 pm
#100
Join Date: May 2000
Location: Seattle, WA
Programs: Various
Posts: 2,155
Westin St Francis - No upgrade offered but I could see availability.
Sheraton Fishermans Wharf could do with a reminder as to what a Platinum card is. Asked if a king smoking room would do! I booked a non-smoking twin
More positive note - Sheraton Seattle & Towers, and Sheraton Boston - Man these properties rock at Platinum recognition.
Sheraton Fishermans Wharf could do with a reminder as to what a Platinum card is. Asked if a king smoking room would do! I booked a non-smoking twin
More positive note - Sheraton Seattle & Towers, and Sheraton Boston - Man these properties rock at Platinum recognition.
Mar 20, 2003, 5:14 am
#101
Join Date: Jan 2001
Location: NY, NY USA
Posts: 19
I actually got downgraded at the Sheraton Diana Majestic in Milan, I booked a deluxe and they put me in a regular single and only after complaining did I finally get moved. I did get a "already opened" bag of dried pasta as my welcome amenity.
Mar 20, 2003, 9:08 am
#102
Join Date: Dec 2000
Location: Brooklyn, NY, US
Posts: 2,311
My two biggest suspects, after multiple stays:
- Westin Tokyo
- Le Centre Sheraton, Montreal
The Westin Tokyo has been discussed before (no suite, platinum amenity was skimpy- water and a few pieces of fruit, IIRC). The Sheraton Montreal usually puts me in a room on a high floor, but has never put me in a suite- it's a pretty big hotel, and other than jazzfest, hasn't seemed that busy the other times I've stayed there relative to the size of the hotel- not sure how many suites they have, though.
The good new- I've had nice rooms with lounge access at both.
Mar 20, 2003, 9:39 am
#103
Join Date: Mar 2003
Posts: 1
W French Quarter -- no upgrade even after I asked at checkin. This was several weeks before Mardi Gras and it appeared to be a slow weekend at the hotel. Got a larger room only after I called the desk from my original (tiny) room and complained. Even then, it wasn't a suite.
I sent an email to the manager w/details on other problems during my stay (including no maid service) and got no response. Very unimpressive, to say the least.
I sent an email to the manager w/details on other problems during my stay (including no maid service) and got no response. Very unimpressive, to say the least.
Mar 21, 2003, 4:25 pm
#104
Join Date: Aug 2001
Location: Glen Ridge, NJ USA
Posts: 178
The Westin maui and the Sheraton Moana Surfrider last August, with a 5 nigbht stay each. The Moana Surfrider gave me a room in the oldest wing possible and told me it was the best avaiable. The Westin Maui was just arrogant and said they had nothing, so i got a std room which I had paid for
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CO Plat, AA PLat
Starwood Plat
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CO Plat, AA PLat
Starwood Plat
Mar 21, 2003, 4:27 pm
#105
Join Date: Aug 2001
Location: NYC
Programs: AA 1mm; SPG Gold
Posts: 679
Add another to the list - I'm currently at the Century Plaza. No upgrade and didn't even get the room type I reserved.
So far 0/4 this year on Platinum Upgrades. Not too promising....
So far 0/4 this year on Platinum Upgrades. Not too promising....