The SPG App for iPad and iPhone [Master Thread]
Mar 31, 2015, 8:49 pm
#91
Join Date: Sep 2009
Location: South Germany
Programs: Miles&More Senator , EX-SPG Platinum now Bonvoy LTP, IC Platinum , Hilton Diamond, Hyatt Globalist
Posts: 300
Seems like there is again a new release out not. I just downloaded ist
and it still does not work on Ipad Air 2. Great job...
and it still does not work on Ipad Air 2. Great job...
Mar 31, 2015, 10:26 pm
#92
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Our apologies for the inconveniences to you.
Could you please try to delete and re-download the APP? If it still does not work, please email your device information to [email protected] and the APP team will further look into this for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Apr 1, 2015, 4:14 am
#93
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
I downloaded and installed the new app that appeared last night (the usual way, no deletion involved) and it seems to work just fine.
Apr 1, 2015, 11:15 am
#94
Join Date: Sep 2009
Location: South Germany
Programs: Miles&More Senator , EX-SPG Platinum now Bonvoy LTP, IC Platinum , Hilton Diamond, Hyatt Globalist
Posts: 300
Hi fred8ab,
Our apologies for the inconveniences to you.
Could you please try to delete and re-download the APP? If it still does not work, please email your device information to [email protected] and the APP team will further look into this for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Our apologies for the inconveniences to you.
Could you please try to delete and re-download the APP? If it still does not work, please email your device information to [email protected] and the APP team will further look into this for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
thanks for your help! After deleting the APP and reinstalling it seems to work.
Never did it that way thats why I thought it should work.
Once again Thanks & Cheers!
Fred
Apr 5, 2015, 3:01 am
#95
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
Re-installed but still keeps crashing. Can I get the older version somehow?
Apr 5, 2015, 9:57 pm
#96
Join Date: Sep 2014
Location: MIA
Programs: AA*P / Nexus / Marriot*G/ Hertz Gold/HH*G
Posts: 40
same issue here, it doesn't work since the last upgrade
Apr 5, 2015, 10:45 pm
#97
Join Date: Jan 2004
Location: Scottsdale, AZ
Programs: AA EXP, SPG Plat
Posts: 1,472
I had to delete and reinstall in order to get it to work (splash screen came up, but it then exited). I don't think this is a SPG issue as I've had to do this for a few apps (Facebook and Uber for example) after the last IOS update.
Apr 6, 2015, 9:19 am
#98
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 6, 2015, 10:32 am
#99
Join Date: Jul 2013
Programs: AA, B6, UA, HH, WoH
Posts: 455
iPhone 5 x iOS 8.2
AP crashed at launch.
Deleted SPG AP, restarted iPhone, re-installed SPG AP.
SPG AP working fine after re-install.
AP crashed at launch.
Deleted SPG AP, restarted iPhone, re-installed SPG AP.
SPG AP working fine after re-install.
Apr 13, 2015, 8:51 am
#100
Join Date: Aug 2008
Location: SAF
Programs: HH Gold, IHG Gold
Posts: 675
I had almost given up on this app altogether. The latest updates required me to sign in every time I opened the app - not acceptable. After reading the recent posts here, I deleted the app, then reinstalled. Now appears to work as expected and remembers my credentials even when I close the app and reopen it.
They need to fix this though since not everyone will read this (or related threads) and know that they really need to delete and re-install. The app reviews are showing that is the case...
They need to fix this though since not everyone will read this (or related threads) and know that they really need to delete and re-install. The app reviews are showing that is the case...
Jul 2, 2015, 1:56 pm
#101
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Just noticed a bug/oddity in the app :
My last stay is showing online, correctly, as "Tue 06/30/2015 - Wed 07/01/2015", with a post date of "07/01/2015".
On the app, the same stay is showing only one date, which is "02 Jul 2015", so is neither the stay date nor the post date.
If this is a fixable bug, could I request that, at the same time, the app is enhanced to display the stay dates, in the way they are shown online - this is a very useful feature when checking back through previous stays.
My last stay is showing online, correctly, as "Tue 06/30/2015 - Wed 07/01/2015", with a post date of "07/01/2015".
On the app, the same stay is showing only one date, which is "02 Jul 2015", so is neither the stay date nor the post date.
If this is a fixable bug, could I request that, at the same time, the app is enhanced to display the stay dates, in the way they are shown online - this is a very useful feature when checking back through previous stays.
Jul 5, 2015, 3:15 am
#102
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
I've always had a feeling the app is not as easy as it should be to check existing reservations, particularly for pre-upgrades, and I've just figured out why this is.
Looking at an existing reservation online, the details are :
The same reservation on the app is :
The room type has always been the first item on the list, so that's where you look for it. Why does the App 'hide' the room type in the middle of the description string ? 
Looking at an existing reservation online, the details are :
Originally Posted by spg.com
Deluxe, non-smoking: Queen Bed, Non-smoking, 323 sq ft / 30 m˛, Sweet Sleeper Bed, Large Bthrm W/natural Daylight, Bang And Olufsen Lcd Tv, Comfortable Work Area
Originally Posted by iPad app
LARGE BTHRM W/NATURAL DAYLIGHT, SWEET SLEEPER BED, DELUXE NON-SMOKING, BANG AND OLUFSEN LCD TV, COMFORTABLE WORK AREA
Jul 11, 2015, 7:41 am
#103
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,019
Poor design partner coupled with wrong technology choices limiting their ability to provide a good user experience.
Sep 15, 2015, 4:51 pm
#104
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Received an email today about the new spg app. Checked it on the play store and there is no update link. Is there anything new?
Sep 15, 2015, 9:36 pm
#105
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
We are very excited that the newly updated SPG app is almost here. For our Android users, we will be sure to share when it is available.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]