The SPG App for iPad and iPhone [Master Thread]
Oct 18, 2016, 12:48 pm
#151
Join Date: Jan 2016
Location: Boston, MA
Programs: Delta DM, SPG Ambassador Platinum
Posts: 90
My iPhone app works perfectly but the iPad app never seems to update my current Starpoints balance, nights stayed, or stays for the year. I also am unable to get the card in my wallet to update properly without deleting it out and reloading it.
Anyone else have the same issues?
Anyone else have the same issues?
Oct 18, 2016, 12:59 pm
#152
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Thanks all.
Oct 18, 2016, 1:02 pm
#153
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
My iPhone app works perfectly but the iPad app never seems to update my current Starpoints balance, nights stayed, or stays for the year. I also am unable to get the card in my wallet to update properly without deleting it out and reloading it.
Anyone else have the same issues?
Anyone else have the same issues?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 16, 2016, 3:30 am
#154
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
The 6.4.0 app update today now won't work on my phone - first launch it had seemingly logged me out, then it crashed soon after. Every re-launch crashed. Remove and re-install same result.
iPhone 6s on iOS 10.2. It is (was) paired with and installed on an Apple Watch Series 2 running 3.1.1 too before.
iPhone 6s on iOS 10.2. It is (was) paired with and installed on an Apple Watch Series 2 running 3.1.1 too before.
Last edited by G-BOAC; Dec 16, 2016 at 5:12 am
Dec 16, 2016, 6:24 am
#155
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
The 6.4.0 app update today now won't work on my phone - first launch it had seemingly logged me out, then it crashed soon after. Every re-launch crashed. Remove and re-install same result.
iPhone 6s on iOS 10.2. It is (was) paired with and installed on an Apple Watch Series 2 running 3.1.1 too before.
iPhone 6s on iOS 10.2. It is (was) paired with and installed on an Apple Watch Series 2 running 3.1.1 too before.
Hi G-BOAC,
We would recommend contacting our SPG App team with details of your IOS, phone and screenshots of any error message.
They may be reached at [email protected] and will follow up as soon as possible.
Best regards,
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 17, 2016, 5:41 am
#156
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Regretting updating - iPhone app is buggy and constantly crashes whereas the iPad app crashes on startup/no longer functions at all.
Any fixes?
khabah
Any fixes?
khabah
Dec 18, 2016, 3:46 pm
#157
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Just updated SPG iPad app to 6.4.0 following IOS update to 10.2
Login credentials have been lost so I have to log in again, and the app crashes out while I'm inputting username and password. As per all the other reports on the App Store.
Login credentials have been lost so I have to log in again, and the app crashes out while I'm inputting username and password. As per all the other reports on the App Store.
Dec 18, 2016, 9:37 pm
#158
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Hmmmm
The app wouldn't load this morning- I reinstalled.
Now it is showing I have zero lifetime nights.
The app wouldn't load this morning- I reinstalled.
Now it is showing I have zero lifetime nights.
Dec 19, 2016, 2:26 am
#159
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
Having the same app crashing problems. Emailed the App support desk and was advised to switch off phone and uninstall and reinstall the app. That didn't work. I believe that it's an app design issue.
Cannot use the app at all. This is a real shame as the app was actually very good.
Cannot use the app at all. This is a real shame as the app was actually very good.
Dec 19, 2016, 10:11 am
#160
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Our apologies for any inconvenience. The SPG App team is aware of this issue and is working with the developer towards a fix.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 19, 2016, 10:38 am
#161
Join Date: Jul 2015
Location: LA
Programs: AA Plat Pro, SPG/Marriott Titanium, Hilton Gold
Posts: 4,193
My iphone/ipad app allows logging in, but my starpoints, stays, etc. are all down to 0.
Dec 19, 2016, 11:09 am
#162
Join Date: Apr 2015
Programs: Some
Posts: 5,257
I am unfortunately also getting repeated crashing since I updated to the new version of the app.
Dec 19, 2016, 3:38 pm
#163
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
I was able to log in and see my upcoming stays and SNAs but I have zero lifetime stays.
Dec 19, 2016, 8:49 pm
#164
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
Everything works for me with the exception of lifetime nights - which show as 0.
Dec 19, 2016, 11:30 pm
#165
Join Date: Sep 2012
Location: Kuching, Malaysia. Perth, Australia.
Programs: MH-Plat OWE, HH-Diamond, SPG-Plat, MR-Plat, IHG-PlatAmb
Posts: 155
Haven't been able to login since the update, says that the system's down and that I should call some toll-free number.