The SPG App for iPad and iPhone [Master Thread]
Sep 16, 2015, 2:33 am
#106
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,035
Couple of buglets to keep the developers on their toes :
The iPad app is not handling Day Rates properly. Searching Sheraton Edinburgh for 1 - 2 Oct it says "Lowest Standard Rate from GBP318", but when you tap this it then presents a list of Day Use Only rates from GBP150. You then have to fold away these rates, scroll down and unfold the "Prepaid Rate" section to see the list of rooms from GBP318. Suggest the display should be changed so that the initial focus on the Prepaid Section, rather than the Day Rate section.
Also, if you then tap the 'bed' icon top right (which I presume means I am changing from a 'by rate' view to a 'by room type' view), it then presents a list of rooms with "Castle Suite from GBP453.60" at the top, and this section is pre-unfolded with a list of rates. I then have to fold this away, scroll down to find the Lowest Rate rooms, and unfold that section. Conventionally, rooms are presented in ascending room-type order (broom cupboard to presidential suite), it seems the app is presenting them in a rather random order. If I've asked for Lowest Rate, why is the Castle Suite presented first ?
There also a bug in the calendar scroll : you have done some searching and set the dates (eg Oct 8 - 9) which are highlighted. You leave the app and come back later. The same dates are highlighted, but the left (back) calendar chevron is greyed out, so you can't go back to 'this week' : you have to go forward first before it then allows you to go back.
The iPad app is not handling Day Rates properly. Searching Sheraton Edinburgh for 1 - 2 Oct it says "Lowest Standard Rate from GBP318", but when you tap this it then presents a list of Day Use Only rates from GBP150. You then have to fold away these rates, scroll down and unfold the "Prepaid Rate" section to see the list of rooms from GBP318. Suggest the display should be changed so that the initial focus on the Prepaid Section, rather than the Day Rate section.
Also, if you then tap the 'bed' icon top right (which I presume means I am changing from a 'by rate' view to a 'by room type' view), it then presents a list of rooms with "Castle Suite from GBP453.60" at the top, and this section is pre-unfolded with a list of rates. I then have to fold this away, scroll down to find the Lowest Rate rooms, and unfold that section. Conventionally, rooms are presented in ascending room-type order (broom cupboard to presidential suite), it seems the app is presenting them in a rather random order. If I've asked for Lowest Rate, why is the Castle Suite presented first ?
There also a bug in the calendar scroll : you have done some searching and set the dates (eg Oct 8 - 9) which are highlighted. You leave the app and come back later. The same dates are highlighted, but the left (back) calendar chevron is greyed out, so you can't go back to 'this week' : you have to go forward first before it then allows you to go back.
Last edited by Oxon Flyer; Sep 16, 2015 at 2:40 am
Sep 17, 2015, 12:51 am
#107
Join Date: May 2014
Posts: 235
The new app is compatible with iOS9 only.
Sep 17, 2015, 2:31 am
#108
Join Date: Jan 2012
Posts: 44
And, the new app on iOS is looking pretty nice. Overall the first impression is very good.
Navigation is much improved and there's no more pasting reservation number in a browser window to change the reservation, at least in the parts that I tried.
Navigation is much improved and there's no more pasting reservation number in a browser window to change the reservation, at least in the parts that I tried.
Sep 17, 2015, 11:04 am
#109
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Maybe it's just me, but I've found it as bad as the new website. Am I the only one who sees that:
Search "Parsipp" and it can't find Parsippany
There's a calendar that scrolls up and down, but I can't flick up or down to move. I have to click the right arrow to move down.
"Search" is at the bottom, but "Done" is at the top in two different calendars.
The list of properties that are found shows that date at the top. When I tap it, it flashes, but does nothing. If I pick a rate, then I get a Change Date function (I need to know what rate I want before I can change a date?). And I can change the date for the rate I selected, but when I go back (left arrow) to the results, my date change is lost.
Three icons at the top right for 3 different views of the results. One click does nothing. Double click highlights the icon but still does nothing. I have to quad tap it to actually change the display. But it I do quad click, then it only takes one click to enable another view's icon. But still two more to actually change the view. WTH? Defective 3D touch implementation on a non-3D device (iPadAir2)
That was my first 10 minutes with it this morning. Again - looks nice, doesn't help me do what I need.
EDIT - iPhone version seems much better.
Search "Parsipp" and it can't find Parsippany
There's a calendar that scrolls up and down, but I can't flick up or down to move. I have to click the right arrow to move down.
"Search" is at the bottom, but "Done" is at the top in two different calendars.
The list of properties that are found shows that date at the top. When I tap it, it flashes, but does nothing. If I pick a rate, then I get a Change Date function (I need to know what rate I want before I can change a date?). And I can change the date for the rate I selected, but when I go back (left arrow) to the results, my date change is lost.
Three icons at the top right for 3 different views of the results. One click does nothing. Double click highlights the icon but still does nothing. I have to quad tap it to actually change the display. But it I do quad click, then it only takes one click to enable another view's icon. But still two more to actually change the view. WTH? Defective 3D touch implementation on a non-3D device (iPadAir2)
That was my first 10 minutes with it this morning. Again - looks nice, doesn't help me do what I need.
EDIT - iPhone version seems much better.
Sep 17, 2015, 11:09 am
#110
Join Date: Dec 2009
Location: PHX
Posts: 623
Had I known this was going to happen, I would've stayed with iOS 8.x. Yet another step backwards, just like the new spg.com website.
SPG: All these changes are costing you real dollars at this point.
SPG: All these changes are costing you real dollars at this point.
Sep 17, 2015, 11:21 am
#111
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Maybe it's just me, but I've found it as bad as the new website. Am I the only one who sees that:
Search "Parsipp" and it can't find Parsippany
There's a calendar that scrolls up and down, but I can't flick up or down to move. I have to click the right arrow to move down.
"Search" is at the bottom, but "Done" is at the top in two different calendars.
The list of properties that are found shows that date at the top. When I tap it, it flashes, but does nothing. If I pick a rate, then I get a Change Date function (I need to know what rate I want before I can change a date?). And I can change the date for the rate I selected, but when I go back (left arrow) to the results, my date change is lost.
Three icons at the top right for 3 different views of the results. One click does nothing. Double click highlights the icon but still does nothing. I have to quad tap it to actually change the display. But it I do quad click, then it only takes one click to enable another view's icon. But still two more to actually change the view. WTH? Defective 3D touch implementation on a non-3D device (iPadAir2)
That was my first 10 minutes with it this morning. Again - looks nice, doesn't help me do what I need.
EDIT - iPhone version seems much better.
Search "Parsipp" and it can't find Parsippany
There's a calendar that scrolls up and down, but I can't flick up or down to move. I have to click the right arrow to move down.
"Search" is at the bottom, but "Done" is at the top in two different calendars.
The list of properties that are found shows that date at the top. When I tap it, it flashes, but does nothing. If I pick a rate, then I get a Change Date function (I need to know what rate I want before I can change a date?). And I can change the date for the rate I selected, but when I go back (left arrow) to the results, my date change is lost.
Three icons at the top right for 3 different views of the results. One click does nothing. Double click highlights the icon but still does nothing. I have to quad tap it to actually change the display. But it I do quad click, then it only takes one click to enable another view's icon. But still two more to actually change the view. WTH? Defective 3D touch implementation on a non-3D device (iPadAir2)
That was my first 10 minutes with it this morning. Again - looks nice, doesn't help me do what I need.
EDIT - iPhone version seems much better.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 17, 2015, 11:49 am
#112
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,035
Sep 17, 2015, 5:51 pm
#113
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
App Store also shown an iPad 6.0 dated yesterday. "This app is designed for both the iPhone and iPad" and has iPad-specific screenshots.
Last edited by CPRich; Sep 17, 2015 at 5:56 pm
Sep 17, 2015, 5:54 pm
#114
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
My apologies if you are having any difficulties, but you may wish to contact the SPG app team via email at [email protected] to offer your personal experience.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 20, 2015, 1:14 am
#115
Join Date: Jan 2012
Posts: 44
Now, I was just using the new app and I saw the screen showing a reservation for Stephen at W Dallas (i.e. not mine); I did not click on anything else, and closed the app and reopened to reveal my own reservations.
If the app wasn't just showing a "placeholder" page for what I saw, this can mean something really bad.
If the app wasn't just showing a "placeholder" page for what I saw, this can mean something really bad.
Sep 22, 2015, 8:18 pm
#116
Join Date: Dec 2011
Programs: EK Gold CX Silver, HHonors Gold
Posts: 39
Is it me, or was the wallet integration for the member card dropped in the new iphone app ?
In other word, I can not find the "add to passbook" (or add to wallet) button anymore in the new app.
Any guidance or am I correct ?
In other word, I can not find the "add to passbook" (or add to wallet) button anymore in the new app.
Any guidance or am I correct ?
Sep 23, 2015, 12:08 am
#117
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Our tech team is working on to fix this issue.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 23, 2015, 9:13 pm
#118
Join Date: Jan 2014
Location: ZRH/INN/MUC/FDH
Programs: LH/*A Gold, BA/OW Emerald, EK Silver, SPG Plat, HH Gold
Posts: 84
I cannot add any stays to wallet/passbook. I logged out and in again. Did you kill this feature??!
I really liked the old app on the iPhone. On the iPad the new one is nice.
I really liked the old app on the iPhone. On the iPad the new one is nice.
Last edited by hoteltraum; Sep 23, 2015 at 9:20 pm
Sep 24, 2015, 1:22 am
#119
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
I like look of the new app but miss the passbook feature.
Also, I very nearly CANCELLED one of my reservations as I was tapping around!! All too easy it would seem.
Also, I very nearly CANCELLED one of my reservations as I was tapping around!! All too easy it would seem.
Sep 25, 2015, 1:14 pm
#120
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
I had to delete the card that was already there (that hadn't been updated since April), re-start the phone and load the app several times before it worked.