The SPG App for iPad and iPhone [Master Thread]
Sep 22, 2013, 8:11 am
#16
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
Point total on front page of app not matching detailed view
Is anyone else experiencing this?
On the front page of the 'My SPG' tab - my point total doesn't seem to be updating as i earn points. If i click on it and it launches the more detailed page with my name, membership #, Starpoints total, Level, Stays this year, Night this year - the 'StarPoints total is correct here.
The only way that i can get the front one to update is to log out and log back in.
On the front page of the 'My SPG' tab - my point total doesn't seem to be updating as i earn points. If i click on it and it launches the more detailed page with my name, membership #, Starpoints total, Level, Stays this year, Night this year - the 'StarPoints total is correct here.
The only way that i can get the front one to update is to log out and log back in.
Sep 23, 2013, 8:08 am
#17
Join Date: Sep 2012
Posts: 1,748
Is anyone else experiencing this?
On the front page of the 'My SPG' tab - my point total doesn't seem to be updating as i earn points. If i click on it and it launches the more detailed page with my name, membership #, Starpoints total, Level, Stays this year, Night this year - the 'StarPoints total is correct here.
The only way that i can get the front one to update is to log out and log back in.
On the front page of the 'My SPG' tab - my point total doesn't seem to be updating as i earn points. If i click on it and it launches the more detailed page with my name, membership #, Starpoints total, Level, Stays this year, Night this year - the 'StarPoints total is correct here.
The only way that i can get the front one to update is to log out and log back in.
Similar experience here. iPhone app doesn't seem to update the "cover" page. If I click into "My SPG" I can see the updated total. But exiting out still doesn't update the cover page. I have to manually close the app and open it again.
But it doesn't seem to be consistent... and I'm at a lull period where I'm not earning points frequently enough to test it more thoroughly.
Sep 27, 2013, 12:13 pm
#18
Join Date: Jun 2008
Location: ORD
Programs: AA EXP / UA Lifetime Gold / Marriott Lifetime Plat / SPG Plat / Hyatt Diamond / HH Diamond / Avis CC
Posts: 483
Starwood Lurker are we still getting bonus for using the app?
Sep 27, 2013, 12:23 pm
#19
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Not at this time, but thanks for asking.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 7, 2014, 3:07 pm
#20
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Question for the designers of the iPad app.
Why is the hotel "Opened" date displayed prominently at the head of each reservation ? Not only does it detract the eye from the important stuff : the actual dates of the reservation, but in many cases, the data is bunkum.
The Sheraton Heathrow and Sheraton Skyline, for example, both say "Opened 2 January 1991". Students of Heathrowvian architecture will know this is nonsense.....
Is 2 Jan 1991 some sort of "day 0" in the Starwood system ?
Why is the hotel "Opened" date displayed prominently at the head of each reservation ? Not only does it detract the eye from the important stuff : the actual dates of the reservation, but in many cases, the data is bunkum.
The Sheraton Heathrow and Sheraton Skyline, for example, both say "Opened 2 January 1991". Students of Heathrowvian architecture will know this is nonsense.....
Is 2 Jan 1991 some sort of "day 0" in the Starwood system ?
Last edited by Oxon Flyer; Jan 7, 2014 at 3:19 pm
Jan 8, 2014, 11:23 am
#21
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
The Sheraton Heathrow and Sheraton Skyline, for example, both say "Opened 2 January 1991". Students of Heathrowvian architecture will know this is nonsense.....
Is 2 Jan 1991 some sort of "day 0" in the Starwood system ?
Is 2 Jan 1991 some sort of "day 0" in the Starwood system ?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 10, 2014, 11:34 am
#22
Join Date: Mar 2011
Location: New York, NY
Programs: Delta Diamond, SPG Platinum, AMEX Platinum, Hyatt Plat, Avis PC, National Exec
Posts: 107
SPG App
For some reason I cannot see reservation details on the iPhone app any more, this was helpful to look into upgrades in advance of a stay.
Any ideas why?
Any ideas why?
Jun 10, 2014, 11:36 am
#23
Join Date: Mar 2013
Location: San Diego, CA
Programs: SPG-Gold
Posts: 371
Just looked and Mine are working fine, did you update the app on 06-06?
Jun 10, 2014, 11:39 am
#24
Join Date: Mar 2011
Location: New York, NY
Programs: Delta Diamond, SPG Platinum, AMEX Platinum, Hyatt Plat, Avis PC, National Exec
Posts: 107
SPG App
I updated on 6/3, when I look on the website it appears to say my reservation details are complex based on the way Amex travel made the booking.
This is a relatively recent phenomenon.
This is a relatively recent phenomenon.
Jun 10, 2014, 11:43 am
#25
Join Date: Mar 2013
Location: San Diego, CA
Programs: SPG-Gold
Posts: 371
I have seen that on a few complex bookings last year, mostly where I had specific requirements that could only be taken care of at the hotel at check-in.
Jun 10, 2014, 1:32 pm
#26
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Lurkers, let me know if I can help w/screen shots or anything to diagnose.
Jun 10, 2014, 2:41 pm
#27
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Just happened for me to - before when my TA booked the reservations, I got the "this is a complex reservation and can't be viewed online" on the main site, but I had full visibility on the app...now I have neither. Not so desirable.
Lurkers, let me know if I can help w/screen shots or anything to diagnose.
Lurkers, let me know if I can help w/screen shots or anything to diagnose.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 11, 2014, 5:39 am
#28
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Feel free to send anything you like via email and I'll be sure that it gets to the right team for their review.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 11, 2014, 11:35 am
#29
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Just happened for me to - before when my TA booked the reservations, I got the "this is a complex reservation and can't be viewed online" on the main site, but I had full visibility on the app...now I have neither. Not so desirable.
Lurkers, let me know if I can help w/screen shots or anything to diagnose.
Lurkers, let me know if I can help w/screen shots or anything to diagnose.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 11, 2014, 6:11 pm
#30
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Thanks for sending some examples. Turns out this is a known issue. There is no time frame mentioned as far as a fix is concerned, but a ticket has been opened.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]