The SPG App for iPad and iPhone [Master Thread]
Oct 17, 2014, 1:17 am
#46
Join Date: Sep 2014
Posts: 337
I'm also having issues with the app. I reported it to @spg on Twitter but I don't think they have passed on the message.
Running iPhone 6 on iOS 8.0 with the lastest SPG update. It seems like the app update that was pushed out a couple of days ago is what broke it.
Here's a video of what occurs http://youtu.be/JDmbDUjOZB4
Running iPhone 6 on iOS 8.0 with the lastest SPG update. It seems like the app update that was pushed out a couple of days ago is what broke it.
Here's a video of what occurs http://youtu.be/JDmbDUjOZB4
Oct 17, 2014, 1:28 pm
#47
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Same issues. Crashing on me too. Pretty useless at the moment.
Oct 17, 2014, 2:50 pm
#48
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
same here
Oct 17, 2014, 8:08 pm
#49
Join Date: Dec 2008
Location: DEN
Programs: UA 1K, Bonvoy LT Titanium, Hyatt Globalist
Posts: 147
App crashed almost immediately
Same issue for me. @spgassist said they weren't aware and asked me to share details with [email protected], which I did... haven't heard back yet.
Oct 17, 2014, 9:03 pm
#50
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,019
I'm also having issues with the app. I reported it to @spg on Twitter but I don't think they have passed on the message.
Running iPhone 6 on iOS 8.0 with the lastest SPG update. It seems like the app update that was pushed out a couple of days ago is what broke it.
Here's a video of what occurs http://youtu.be/JDmbDUjOZB4
Running iPhone 6 on iOS 8.0 with the lastest SPG update. It seems like the app update that was pushed out a couple of days ago is what broke it.
Here's a video of what occurs http://youtu.be/JDmbDUjOZB4
Oct 17, 2014, 10:12 pm
#51
Join Date: Sep 2012
Posts: 1,748
Unfortunately, it's made it worse.
Now of two tries, 1 didn't even make it to the home screen and crashed out. The second made it to the home screen but refused to accept any input before crashing out. At least previously I would be able to get to the booking screen before it crashed.
I hate to say it like this, but doesn't SPG/Bottle Rocket do some basic testing before releasing a patch?
Oct 17, 2014, 10:38 pm
#52
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
Same here, constant crashing on the iPhone app. I really rely on the app (need to make 2 reservations right now) so it's certainly slowing me down.
Oct 18, 2014, 12:56 am
#53
Join Date: Jan 2008
Programs: Marriott, American Airlines, HiltonHonors, Southwest Airlines
Posts: 1
I'm assuming the app was updated for 8.1 compatibility (assuming 8.1 contains code for some SPG check-in-with-your-watch functionality), and some procedure in the 8.1 code for SPG doesn't "play nice" with the 8.0.2 code base.
It'll probably work next week when iOS 8.1 is released.
(No I don't work for Apple, I'm having the same problem, and given the simultaneous roll-out of a couple new Apple products, this might be one of the side-effects)
It'll probably work next week when iOS 8.1 is released.
(No I don't work for Apple, I'm having the same problem, and given the simultaneous roll-out of a couple new Apple products, this might be one of the side-effects)
Oct 18, 2014, 2:35 am
#54
Join Date: Sep 2012
Posts: 1,748
Odd that code for an incremental upgrade would break an app so thoroughly. But we'll just have to wait I guess. One way or another it'll be fixed.
If it is still WORKING for anyone here, could you report in, with your iOS version too? Perhaps that will help the IT team.
If it is still WORKING for anyone here, could you report in, with your iOS version too? Perhaps that will help the IT team.
Oct 19, 2014, 2:21 am
#55
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,393
App running OK for me on iPad and iPhone both running 8.0.2. However, I've noticed more information is being provided on upcoming reservations which seems to be confused - I have an upcoming stay in the US for 2 nights and the rate quoted on the App is stated as GBP but actually relates to the USD rate (including the resort fee)
Oct 19, 2014, 9:14 pm
#56
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
I tried the delete/reload procedure. Still crashing constantly. Hopefully they will get it working again within a few business days.
Oct 20, 2014, 11:39 am
#57
Join Date: Jul 2010
Location: SNA
Programs: UA Premier Platinum, Marriott Bonvoy Titanium Elite (Lifetime Platinum), HHonors Gold
Posts: 241
Add me to the list of those who are experiencing constant crashing of the updated SPG app. Tried all of the above fix suggestions (restarting the phone, re-downloading the app, etc.) to no avail.
As someone who has worked in the software industry for the last couple of decades, I find it mind-boggling that they can release an update that is so thoroughly broken. Is their entire QA team on vacation?
As someone who has worked in the software industry for the last couple of decades, I find it mind-boggling that they can release an update that is so thoroughly broken. Is their entire QA team on vacation?
Oct 20, 2014, 11:52 am
#58
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
Still broken on iOS 8.1
Oct 20, 2014, 12:15 pm
#59
Join Date: Apr 2014
Location: Georgia
Programs: Delta, SPG
Posts: 157
Broken for me too
Oct 20, 2014, 2:28 pm
#60
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Crashing for me too on my iPhone 6 running IOS 8.0.2.