The SPG App for iPad and iPhone [Master Thread]
Mar 27, 2015, 3:36 am
#76
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
just did the latest update. Now the app no longer functions at all. Redesign for the apple watch killed all functionality on the iPad. My bad for updating.
Mar 27, 2015, 7:54 am
#77
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
No longer working for my iPhone 5S after update. The app keeps crashing while loading.
***Update***: had to delete and reinstall the App for it to work. Clearly a bug.
***Update***: had to delete and reinstall the App for it to work. Clearly a bug.
Last edited by Canada101; Mar 27, 2015 at 8:14 am
Mar 27, 2015, 10:55 am
#78
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
Same situation here - upgraded to new app on an iPhone 5S and an iPhone 6 - app doesn't work on either. Both running 8.2
Mar 27, 2015, 11:03 am
#79
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thanks for your input. My apologies for any inconvenience, but the developers are working on a fix that they hope to push live soon. Until then, we appreciate your patience with the process.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 27, 2015, 11:13 am
#80
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
Thanks William!
Thanks for your input. My apologies for any inconvenience, but the developers are working on a fix that they hope to push live soon. Until then, we appreciate your patience with the process.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 27, 2015, 2:40 pm
#81
Join Date: Mar 2012
Posts: 174
So following the last update my app was also crashing and I followed your tip re: reinstall. It worked, so fine.
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
Mar 27, 2015, 2:48 pm
#82
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
So following the last update my app was also crashing and I followed your tip re: reinstall. It worked, so fine.
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 28, 2015, 6:47 am
#83
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
New app with 8.2 is dead for me too.
Mar 28, 2015, 6:58 am
#84
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Mar 28, 2015, 7:19 am
#85
Join Date: Mar 2007
Location: San Francisco,CA
Programs: UA GS 4MM, Marriott Ambassador Elite, Lifetime Titanium Elite
Posts: 67
Dead for me too !
Frankly this is just really bad QA . It's not the first time that an app update from spg has lead to crashes :-(
It's not THAT hard guys !
Frankly this is just really bad QA . It's not the first time that an app update from spg has lead to crashes :-(
It's not THAT hard guys !
Mar 28, 2015, 7:24 am
#86
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
New SPG App for iPad & redesigned SPG App for iPhone
Dead for me too, and 40+ 1-star reviews on the App Store. Very frustrating for me since I make many last minute bookings using the app.
Mar 28, 2015, 8:41 am
#87
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
I tried the solution noted above (removing the app and reinstalling from the App store) and it's back to life!
Mar 28, 2015, 8:45 am
#88
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
So following the last update my app was also crashing and I followed your tip re: reinstall. It worked, so fine.
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
HOWEVER: my keyless settings were gone stating device is unregistered. I went to the website, I manually removed my iPhone from the list of registered devices (I had 2 registered) but I still have no option of re-registering on my current one.
I've tried reinstalling again, but to no avail. The only option I see following the reinstall under Keyless Settings is Unregister Device (even though it already is) - Device Name: (not reg'd), Device ID: (not reg'd), active key connection: NO [iPhone 6, iOS 8.2]
Mar 28, 2015, 10:26 am
#89
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Mar 28, 2015, 8:56 pm
#90
Join Date: Sep 2013
Location: Palm Springs, CA
Programs: AA EXP / Marriott AMB & LT Titanium
Posts: 377
iPhone 5s update was fine. iPad Air update required me to uninstall and reinstall to get the app working again.
