The SPG App for iPad and iPhone [Master Thread]
Jan 21, 2017, 11:23 pm
#181
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Aargh. Downloaded an update on my iPhone on Jan 20, so naturally can no longer open the app!
No update on iPad so that works fine.
No update on iPad so that works fine.
Jan 30, 2017, 9:25 pm
#182
Join Date: Nov 2015
Programs: AA (EXP), SPG/Marriott (Platinum)
Posts: 27
Thanks all for this thread. Logging out and back in worked for me to fix the problem of points not updating. Also had the same problem of it linking to the wrong reservation, not sure if thats fixed yet. I think my Lifetime nights has updated correctly.
Feb 1, 2017, 10:09 pm
#183
Join Date: Mar 2010
Posts: 54
SPG iOS App glitch cancelled wrong reservation
I just tried to cancel a reservation on my SPG iOS app, and instead of cancelling the right reservation, it cancelled my earliest reservation with SPG.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
Last edited by newbie0121; Feb 1, 2017 at 10:25 pm
Feb 1, 2017, 10:27 pm
#184
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
I just tried to cancel a reservation on my SPG iOS app, and instead of cancelling the right reservation, it cancelled my earliest reservation with SPG.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
Hopefully you are able to come to some form of accommodation.
Feb 1, 2017, 10:32 pm
#185
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
I just tried to cancel a reservation on my SPG iOS app, and instead of cancelling the right reservation, it cancelled my earliest reservation with SPG.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
I called customer service as soon as I received the cancellation email, and they said they won't be able to reinstate the reservation and it will be at the current rate. The rate went up $250 per night...
I hope hoping the hotel will be willing to reinstate the original reservation.
Are you in contact with the hotel regarding this matter?
If you would like us to check with the hotel team, do send us a PM or email us at the address below with your reservation details.
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Feb 1, 2017, 11:15 pm
#186
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
I've had many, many glitches in the iOS app over the past month or so. It's gone wonky.
Most recently, when I would go into the app to see any of my upcoming reservations, details of only one reservation would appear ... the same reservation, regardless of which of my upcoming stays I clicked on.
I have an Apple Watch, too. SPG on the Watch isn't just wonky, it's totally non-functioning.
Something has gone terribly wrong!
Most recently, when I would go into the app to see any of my upcoming reservations, details of only one reservation would appear ... the same reservation, regardless of which of my upcoming stays I clicked on.
I have an Apple Watch, too. SPG on the Watch isn't just wonky, it's totally non-functioning.
Something has gone terribly wrong!
Feb 1, 2017, 11:27 pm
#187
Join Date: Mar 2010
Posts: 54
Here is an update.
With the help of the Starwood Lurkers, the hotel was willing to reinstate the original reservation at the original rate!
So glad to have the lurkers team here for their great customer service
With the help of the Starwood Lurkers, the hotel was willing to reinstate the original reservation at the original rate!
So glad to have the lurkers team here for their great customer service
Feb 2, 2017, 5:36 am
#188
Join Date: Dec 2007
Location: Canada
Posts: 1,512
App has worked great for me.........never really any problems. I did notice this morning it was all wonky!! I just signed out and then back in - everything looks good now.
Feb 2, 2017, 6:02 am
#189
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
I have the app on my iPad, but it's rarely accurate. Today it shows zero upcoming stays (I have three) and the point balance is different than the website. It's sort of handy, but I don't trust it.
Feb 2, 2017, 12:35 pm
#190
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Feb 2, 2017, 6:52 pm
#191
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
Feb 7, 2017, 8:32 am
#192
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
This is so annoying that I've start wondering if M____ is doing something to "motivate" members to book their hotels instead of SPG hotels.... But in fact they only move me to book another program's hotel...
Feb 8, 2017, 6:04 pm
#194
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,590
Same. It also shows about ten entries for stay points per property and did not pull up this week's stay; I had a minor panic as I was leaving the airport on Sunday thinking "Omigosh, did I book a Hilton or a Marriott?" but neither of those apps showed anything. I ended up calling the property who confirmed that yes I have a five-night stay. Sheesh.
Feb 9, 2017, 10:10 am
#195
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177