Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Nov 1, 2012, 5:37 am
#871
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
I have a question on the timing of the 5 day clearance period (my apologies if its been answered, i reviewed like 20 pages but didn't see it)...
I have a reservation with SNAs that begins 11/6. Today is 5 days in advance. Should the SNAs have processed last night at midnight (if available, which they are), or will they tonite at midnight.
Thanks!
I have a reservation with SNAs that begins 11/6. Today is 5 days in advance. Should the SNAs have processed last night at midnight (if available, which they are), or will they tonite at midnight.
Thanks!
Nov 1, 2012, 7:12 am
#872
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
I have a question on the timing of the 5 day clearance period (my apologies if its been answered, i reviewed like 20 pages but didn't see it)...
I have a reservation with SNAs that begins 11/6. Today is 5 days in advance. Should the SNAs have processed last night at midnight (if available, which they are), or will they tonite at midnight.
Thanks!
I have a reservation with SNAs that begins 11/6. Today is 5 days in advance. Should the SNAs have processed last night at midnight (if available, which they are), or will they tonite at midnight.
Thanks!
Nov 1, 2012, 8:40 am
#873
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
Nov 3, 2012, 10:35 am
#874
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
So now because of hurricane (and bunch of nights) I will fall 3 nights short of 50 nights (but have enough stays already). So SPG now has me doing an extra 3 nights because of suite night, which is I guess what they wanted :-) Is 3 nights worth 10 suite nights? I have no clue but it also goes to lifetime status
Last edited by welookgood.com; Nov 3, 2012 at 10:42 am
Nov 3, 2012, 12:06 pm
#875
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
3 mattress run nights in some 79 dollar airport motel in the states is definitely worth 10 Suite Nights for your Holiday with a +1 at W Hong Kong or St. Regis Singapore....
But if next year's travel is going to be all solo and for work anyway and your employer sticks you into 79 dollar rooms... Then having extra SNA up your sleeve won't do an awful lot to make life better for you...
Nov 7, 2012, 2:27 pm
#876
Join Date: Jun 2011
Posts: 22
Confused about Suite Night Awards
How are these supposed to work? I have a pending request (have been denied several times before this) for one night this weekend (within the 5 day window). I checked online and there is availability right now for the type of suite I requested. Why hasn't it been confirmed for my suite night award request? Are they waiting to see if someone books it before giving it away? If so, then these "awards" are 100% worthless.
Nov 7, 2012, 3:04 pm
#877
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
How are these supposed to work? I have a pending request (have been denied several times before this) for one night this weekend (within the 5 day window). I checked online and there is availability right now for the type of suite I requested. Why hasn't it been confirmed for my suite night award request? Are they waiting to see if someone books it before giving it away? If so, then these "awards" are 100% worthless.
Send me the details via PM or email and I'll look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 7, 2012, 3:21 pm
#878
Join Date: Jun 2011
Posts: 22
I've offered to help with these before. More than willing to try here as well.
Send me the details via PM or email and I'll look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Send me the details via PM or email and I'll look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 10, 2012, 12:38 am
#879
Join Date: Apr 2005
Location: SF Bay Area
Programs: UA GS/2MM, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 225
Nov 10, 2012, 7:00 am
#880
Join Date: Mar 2007
Posts: 3,990
I've offered to help with these before. More than willing to try here as well.
Send me the details via PM or email and I'll look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Send me the details via PM or email and I'll look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
)?What would be the appropriate contact point at *wood/SPG to look into and address these glitches?
Cheers,
Nov 10, 2012, 1:04 pm
#881
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Confused about Suite Night Awards
While we're at it. I'm plat but never have gotten 50 stays. This year will be 2 short of 50. Are the suite nights worth forcing two stays?
Nov 10, 2012, 1:29 pm
#882
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I did not use them this year but will have 20 SNA's next year and still don't know what to do with them yet.
Nov 10, 2012, 8:11 pm
#883
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
For two additional nights I'd try to see how to get them in.
Last year I had a ~4 night stay at Maui and a Family Suite went through which was very meaningful. Without the suite nights I'm not so sure we would have gotten an upgrade as we were in mid summer and the hotel was fairly full.
I'm hoping the help Luker is doing with people will raise Hotels and the Platinum lines awareness of the expectation over time and for more people to benefit from this - without the need for intervention.
Last year I had a ~4 night stay at Maui and a Family Suite went through which was very meaningful. Without the suite nights I'm not so sure we would have gotten an upgrade as we were in mid summer and the hotel was fairly full.
I'm hoping the help Luker is doing with people will raise Hotels and the Platinum lines awareness of the expectation over time and for more people to benefit from this - without the need for intervention.
Nov 12, 2012, 12:48 am
#884
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
What do people in this situation do if they don't have a Lurker, or if they don't wish to share personal details with a Lurker (no matter how much we love and appreciate our Lurkers...)?
What would be the appropriate contact point at *wood/SPG to look into and address these glitches?
Cheers,
)?What would be the appropriate contact point at *wood/SPG to look into and address these glitches?
Cheers,
You may reach out to the nearest Customer Contact Centre and ask to speak to a Customer Service Specialist. I do know that my colleagues in the Singapore CCC encounter similar inquiries from time to time.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Nov 12, 2012, 11:22 am
#885
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Discussion: 10 Suite Nights for Plats with 50 nights in calendar year (MERGED)
Thanks for advice. Yes, I meant nights. I'll push for 2 more. Jut couldn't tell if these ever worked well for people.