Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Dec 4, 2012, 6:26 pm
#946
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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I've offered to look into these about a half a dozen times already. No problem looking into yours as well. I just need the reservation confirmation number sent to the email address below or via PM.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thank you for being there to help with these issues. Have you seen any common pattern as to why the SNAs don't clear? As I recall reading in the past it is suppose to be an automatic system, but is the data being loaded wrong? Any idea when we might see this fixed on a global basis?
Dec 4, 2012, 6:29 pm
#947
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
That being said, I'm more than willing to continue helping folks where I can.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 4, 2012, 6:34 pm
#948
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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It sure would be nice if 10 suite nights were given out for every 50 nights stayed.
Staying 100+ nights a year, 10 SNA go by very quickly. In my experience, getting suite upgrades without the SNA appears to be a lot more difficult now, my own percentage has dropped significantly since March. With SNA I am at 50% success, without I am under 20%.
If somebody stays as average of 50 nights a year, the SNA enables them to upgrade 20% of their nights up to 5 days in advance. Those members that stay 100 or even 150 nights, their percentage is only 7% - 10% due to the SNA being limited to 10 per year.
One would think SPG would want to reward those staying 100 and 150 nights a year with an ability to upgrade the same percentage of nights that a 50-night/year member has.
Staying 100+ nights a year, 10 SNA go by very quickly. In my experience, getting suite upgrades without the SNA appears to be a lot more difficult now, my own percentage has dropped significantly since March. With SNA I am at 50% success, without I am under 20%.
If somebody stays as average of 50 nights a year, the SNA enables them to upgrade 20% of their nights up to 5 days in advance. Those members that stay 100 or even 150 nights, their percentage is only 7% - 10% due to the SNA being limited to 10 per year.
One would think SPG would want to reward those staying 100 and 150 nights a year with an ability to upgrade the same percentage of nights that a 50-night/year member has.
Having a menu of benefits will allow the member to decide what is important and what works for them. Some have questioned the value of having an assigned ambassador so this could give them an incentive to push on and not switch programs.
Dec 4, 2012, 7:14 pm
#949
Join Date: Dec 2010
Location: MSP
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Yes, William, you have offered time and time again, and thanks for that. Following many posts on FT, the same questions resurface time and time again. Either the search function is too difficult to use within a thread, or people are just not interested in reading what's happened before the question entered their mind. I'd suggest updating a post #1 with a FAQ, but that would probably go ignored too.
Thank you for being there to help with these issues. Have you seen any common pattern as to why the SNAs don't clear? As I recall reading in the past it is suppose to be an automatic system, but is the data being loaded wrong? Any idea when we might see this fixed on a global basis?
Thank you for being there to help with these issues. Have you seen any common pattern as to why the SNAs don't clear? As I recall reading in the past it is suppose to be an automatic system, but is the data being loaded wrong? Any idea when we might see this fixed on a global basis?
Dec 4, 2012, 7:53 pm
#950
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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I have to ask - what do you think a search would uncover in this case, when as William said with the cases he has seen where SNAs didn't clear properly there was not a clear pattern on his end? It would seem to me like the answer you rather smugly suggest should be searched for does not in fact exist.
A FAQ could do wonders here.
Dec 5, 2012, 3:29 am
#951
Join Date: Dec 2010
Location: MSP
Programs: AA EXP, DL PM (FO soon), A3 Gold, TK Classic Plus, SPG Plat, HH Gold, Hyatt Diamond, National EE
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Originally Posted by RogerD408:19797702
I have to ask - what do you think a search would uncover in this case, when as William said with the cases he has seen where SNAs didn't clear properly there was not a clear pattern on his end? It would seem to me like the answer you rather smugly suggest should be searched for does not in fact exist.
A FAQ could do wonders here.
You can't even cite a single piece of useful information that would have precluded posting on this matter - not even one. However you insist on acting like a busybody and passing judgement on what others choose to contribute.
Dec 5, 2012, 11:54 am
#952
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
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Once again I have to ask - what would this FAQ include, and how would it help in this situation? For that matter, what novel discussion would you expect in a 63 page thread covering a single benefit? Would you propose that one person in all time is authorized to ask about a SNA not clearing, and that all who follow should search for whatever answer was provided and never broach the topic again? That is absolutely ridiculous.
You can't even cite a single piece of useful information that would have precluded posting on this matter - not even one. However you insist on acting like a busybody and passing judgement on what others choose to contribute.
You can't even cite a single piece of useful information that would have precluded posting on this matter - not even one. However you insist on acting like a busybody and passing judgement on what others choose to contribute.
Q: I requested SNA for a stay, I'm four days before my stay but it hasn't been approved or denied. The property is still showing my suite type available.
A: If you find the property still showing selected suites available and you are within five days of your stay, please send an email to [email protected] with your confirmation number and details of your stay so we can look into it.
Dec 5, 2012, 3:32 pm
#953
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Something simple like:
Q: I requested SNA for a stay, I'm four days before my stay but it hasn't been approved or denied. The property is still showing my suite type available.
A: If you find the property still showing selected suites available and you are within five days of your stay, please send an email to [email protected] with your confirmation number and details of your stay so we can look into it.
I've read the thread and have seen the posts and don't care to do the search for you. Repeated posts (as noted by William) have appeared and do not add any value to this thread. Especially posts that do not mention the property where others may be able to relay their personal experience.
Q: I requested SNA for a stay, I'm four days before my stay but it hasn't been approved or denied. The property is still showing my suite type available.
A: If you find the property still showing selected suites available and you are within five days of your stay, please send an email to [email protected] with your confirmation number and details of your stay so we can look into it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 5, 2012, 5:45 pm
#954
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
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Dec 5, 2012, 6:02 pm
#955
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Feel free to do in Thyetus' absence, if you think that will help.
Otherwise, he can do so when he gets in.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Otherwise, he can do so when he gets in.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 6, 2012, 2:43 am
#956
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Updated on post 2.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Dec 6, 2012, 8:52 am
#957
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Updated on post 2.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Dec 8, 2012, 2:00 pm
#958
Join Date: Apr 2003
Location: IAD
Programs: Free Agent
Posts: 1,937
Thanks for the above posts. I have a stay at the Westin Paris coming up, and my suite hasn't been confirmed, although plenty of suites are available. I haven't received any sort of email regarding the suite night search, unlike the past.
I called up the Platinum Concierge, and they explained to me that the sweep happens starting at 5 days out and when it does, I'll be confirmed. At that point, I got into a circular discussion over the fact that we were within the 5 day mark, yet the agent insisted that the sweep hadn't occurred yet. My head hurts.
Email to SPG Lurker sent!
Edited to add: As a followup, thinking it was a technical glitch in the system, I cancelled my SNA request, and re-requested it. At the T-4 check-in time, the upgrade was confirmed. This is the first time I've had a problem with a SNA, and the lack of transparency has me a little concerned regarding future requests. But let's hope it's just a one time thing.
I called up the Platinum Concierge, and they explained to me that the sweep happens starting at 5 days out and when it does, I'll be confirmed. At that point, I got into a circular discussion over the fact that we were within the 5 day mark, yet the agent insisted that the sweep hadn't occurred yet. My head hurts.
Email to SPG Lurker sent!
Edited to add: As a followup, thinking it was a technical glitch in the system, I cancelled my SNA request, and re-requested it. At the T-4 check-in time, the upgrade was confirmed. This is the first time I've had a problem with a SNA, and the lack of transparency has me a little concerned regarding future requests. But let's hope it's just a one time thing.
Last edited by Condition One; Dec 9, 2012 at 5:25 pm
Dec 9, 2012, 11:34 pm
#959
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Thanks for the above posts. I have a stay at the Westin Paris coming up, and my suite hasn't been confirmed, although plenty of suites are available. I haven't received any sort of email regarding the suite night search, unlike the past.
I called up the Platinum Concierge, and they explained to me that the sweep happens starting at 5 days out and when it does, I'll be confirmed. At that point, I got into a circular discussion over the fact that we were within the 5 day mark, yet the agent insisted that the sweep hadn't occurred yet. My head hurts.
Email to SPG Lurker sent!
Edited to add: As a followup, thinking it was a technical glitch in the system, I cancelled my SNA request, and re-requested it. At the T-4 check-in time, the upgrade was confirmed. This is the first time I've had a problem with a SNA, and the lack of transparency has me a little concerned regarding future requests. But let's hope it's just a one time thing.
I called up the Platinum Concierge, and they explained to me that the sweep happens starting at 5 days out and when it does, I'll be confirmed. At that point, I got into a circular discussion over the fact that we were within the 5 day mark, yet the agent insisted that the sweep hadn't occurred yet. My head hurts.
Email to SPG Lurker sent!
Edited to add: As a followup, thinking it was a technical glitch in the system, I cancelled my SNA request, and re-requested it. At the T-4 check-in time, the upgrade was confirmed. This is the first time I've had a problem with a SNA, and the lack of transparency has me a little concerned regarding future requests. But let's hope it's just a one time thing.
Still, glad that this work out in the end though cancelling your original SNA request and requesting it again might place you back at the end of the queue(if there is one).
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Dec 9, 2012, 11:52 pm
#960
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
Apologies if this has been asked and answered.
Due to some last minute trip cancellations I may not make Plat next year but have 6 Suite Night upgrades that expire at the end of 2013. If I drop to Gold next year will I still be able to use the Suite Night awards during 2013?
Due to some last minute trip cancellations I may not make Plat next year but have 6 Suite Night upgrades that expire at the end of 2013. If I drop to Gold next year will I still be able to use the Suite Night awards during 2013?